based on 1760 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helpfulness and getting my product in mail quick
Service was great ,friendly staff. They got the job done fast. Don’t change anything.
Bicycle Cove has a good selection of quality Trek bikes and great customer service. I like having a great bike shop close by in the Big Cove area. We currently own 5 trek bikes and Bicycle Cove is a big reason why. David McGough / Hampton Cove
Excellent customer service!
Good selection of Trek bicycles, knowledgeable staff and convenient location.
Very friendly staff. Thanks !
Super knowledgeable staff (Ben). Helped me picked out the right bike for me and my requirements. Had the bike I needed in stock even with it being a unique size.
Thanks for helping me pick out the perfect bike.
All good
Professional friendly service supported by quality products.
They taylor their service to the needs of the customer. Sunday rider or dedicated cyclist they will go above & beyond to try and satisfy your needs.
My first stop for any of my cycling needs or questions.
Friendly, convenient and knowledgeable
I was not pressured to buy anything. They had the bike I wanted and in my size in stock, so I did not have to order and wait on delivery.
I am recommending the Bike-Cove to my friends
The FitnessGram Pacer Test is a multistage aerobic capacity test that progressively gets more difficult as it continues. The 20 meter pacer test will begin in 30 seconds. Line up at the start. The running speed starts slowly, but gets faster each minute after you hear this signal. [beep] A single lap should be completed each time you hear this sound. [ding] Remember to run in a straight line, and run as long as possible. The second time you fail to complete a lap before the sound, your test is over. The test will begin on the word start. On your mark, get ready, start.
They tuned up both my bikes and were super friendly and easy to work with. They do not take American Express ( can’t blame them the fees are so high for small businesses!) so just be prepared with another card if you are paying that way. Will be back for all our biking needs!
Very quickly and well done!
Courteous, helpful, quick service.
Love the customer service!!
Ben sucks
Friendly service - fixed my tire right up!
Great diagnosing and fixing bike problems well and quickly !
They have all my trek bike needs.
Fast friendly service.
Great bikes an customer service
I was vacationing in Huntsville from Ohio when the chain got locked up. I stopped in 30 minutes before closing with a service request, and the crew jumped in and fixed my bike by closing time. The sprocket cassette had to be removed and the derailleur mount bent back. Thank you!
Great, personal service. They know me by name and provide great customer service
I think the offer for my used bike was low. The bike was in excellent shape with little to no blemishes. The salesman/manager said that was the best they could but I felt as though this was an about profit. I still bought my new bike from them (because they had the model I wanted) but it would be difficult to send a friend there for a bike.
Kept me well informed about the repair.
I really like the customer service and the tension to detail.
Chris did an excellent job on my tune up. My bike is in great shape now.
You were very helpful in finding the right bike for me
Quality and timeliness of service.