based on 1761 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service. Knowledgeable
Knowledgeable and helpful staff. Willing to respond quickly when a quick fix was needed.
Ruth was great! She spent a lot of time talking with me and my wife. She wanted to understand where we were at and what our goals were to get us in the right bikes.
Great Service
Absolutely incredible service which started with Jessica greeting us at the door when we walked in.
People are friendly and helpful. Service is timely
Local shop, convenience
Quality and availability
I appreciated the 30 day trial period that bontrager products carry, which is something i did not know about until the sales associate told me.
Every effort made to get it right. Good customer service
I brought in a bike from a neighbor and wanted to have it checked out. They had it 3 days and said they left a message, but I didn’t have a missed call and no voicemail was recorded. When called them I was informed it was a wal mart bike and basically was told to go away. My take is that it’s an elitist shop, so if you need anything outside top of the line I would avoid the store.
well stocked for local convenience
Pro advice and friendly service!
Staff are friendly and knowledgeable. They helped us make an informed decision without overselling us. I never felt pressured or rushed. These folks know their stuff.
Nothing! Great place!
Everyone is very knowledgeable and helpful!
Very friendly, and quick resolution of my bike's issue.
Stuff is a little pricey, but that is to be expected from a LBS. Folks are very nice though and sincerely want to help out.
Friendly folks and good customer service..
Quality bikes and equipment with local, personal touch.
Very professional and fast. I would recommend to anyone.
Accessible locations, good inventory and free set up of bikes. Ease of maintenance cycles.
Exceptionally friendly and accommodating staff. I really appreciated Ruth picking up my 2 trade-in bikes and delivering my new Ex-e.
I like how you check over the bike and then call and go over the service plan and the repair quote.
Brought two older bicycles in for one minor repair, a minor modification and the "Good" level maintenance on both. The counter person listened well and captured everything I said; good job. However, a follow-up explanation of unforeseen repairs needed on one of the bikes was confusing. Subsequently had a useful discussion w/ one of the mechanics, which clarified that situation. I feel their condition evaluation, as part of the "Good" level maintenance protocol, was thorough. I have yet to test ride each bike, so cannot comment on the tune-ups just yet.
Everything from start to finish! Staff is very knowledgeable and professional, can’t wait to continue using Bicycle Cove for all my biking needs.
Great team, service and products! I highly recommend Bicycle Cove for all biking needs!
Great store and great service!!
Great customer service and experience. I will be coming back, Bicycle Cove. I love my bike!!
Awesome experience! I think the guys name was Ben but he was very knowledgeable and made sure I was informed on how to operate the bike I purchased. Look forward to working with these guys when the bike needs attention!