based on 1553 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
EXCEPTIONALLY PLEASED WITH THE WORK DONE AT BC. BEN AT FRONT DESK WAS VERY PLEASANT AND KNOWLEDGEABLE. THE TECH, ERIC, DID A GREAT JOB.
THE ONLY ISSUE I HAD WAS REGARDING THE SURVEY WEB SITE. IT WAS A LITTLE CONFUSING AND IT TOOK ME A WHILE TO NOTICE THE LIGHT LETTERED "CHANGE MY SCORE" BUTTON.
Michelle and Ruby both took wonderful care of our little boy getting his first bike. They let me ask so many questions and answered them all patiently. Most importantly, I feel confident now that his bike is safe to ride and he loves it!
Excellent repair/maintenance servifes.
Chris is an excellent bike mechanic. He installed a new cassette and derailleur on my bike and had it ready when promised. I’ll definitely use these guys next time I need my bike serviced.
Service was quick. Michelle explained things very well and was very helpful in explaining to me how to service my bike.
Love your friendly staff!
Decent price and very helpful staff. Good Service.
Prompt and friendly service. Did the job quickly and at a reasonable price.
Please refer to my online posting.
The staff is very friendly and helpful. The process is quick and nobody is trying to sell you anything you don’t need. I went in to pick my new tires and the employee at the desk that day put her phone call on hold for a second to grab them for me.
Convenient location and friendly service.
The gentleman that helped me last year when I bought the gift card for my daughter in law so she could have her Electra Cruiser made ready to ride was ver nice and helpful. He was the same person who helped when I brought the bicycle in recently. The bike looked almost new when I picked it up. I was a little surprised that it was a little more that the gift card amount because of our conversation earlier, but it was still reasonable I felt.
Great and friendly staff. Always able to provide answers to my questions..
Quality of service! Customer friendliness!
A vast assortment of accessories. Staff very friendly and helpful.
quality products
Friendly team. Helpful and not pushy.
Your service is what keeps me coming back to spend money. Do I need it, no. Do I want it, yes. It’s why I buy local from a great bike shop. If you don’t have it, your team will find it for me. Keep up the great customer service.
The gentleman who helped me was very nice, he gave me a lot of information on the shoes I purchased and helped me to get what would best work for me. He even installed the cleats for me. Thanks.
Excellent customer service. Clear communication throughout the entire process and attention to details. Great job Bicycle Cove staff!
The courteous attention to my needs, valuable help, quick phone and Email follow-up, and excellent staff service were superb. Doing business with a store with great people, products, and services is fantastic.
I love the Trek brand and the convenience of a local bike shop.
Very helpful staff.
Excellent sales and service. Knowledgeable and patient. Premium products. Great experience!
Nice repair on my Ride1up Turris hydraulic brake issue. Fair prices too!
We wanted to know about e-bikes, the good the bad sales person spent a good solid half hour with us explaining the FX Bike very informative
The service!
Good personalized service. Keep it up!
Very helpful in solving my tire problem
This was my six month free check up. The work was completed before the promised time.