based on 1761 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We purchased a gift card for our grandson so I am sure he will use your products!
Both are excellent,
I came in multiple times and discussed with Ruth Marie about what type of bike would be good for me. She was very patient and never pushy. Thanks Ruth Marie.
You fixed the tire on my electric trike and also did an excellent job putting on hydraulic brakes also.
The guys over at Bicycle Cove absolutely met and exceeded my expectations. They knew I was in a time crunch on the repairs to my e-bike and they made it happen and all with great communication and great attitudes. I highly recommend this business to anyone.
Friendly, knowledge people who are passionate about mountain biking.
You Guys are Great.
You listen.
You offer advice.
You do what the customer wants.
You Guys are Great.
Thanks for all you do.
Last name removed's
ebike riders ! Go Ebikes!
I purchased a Trek dual sport 3 on 11/8/2023. The following day 11/9/2023 I made the 4hr drive from Atlanta to pick up my purchase. Upon arrival i informed the gentleman behind the service desk ( who was very kind and helpful ) that I was there to pick my bike that was purchased the day prior. He began to thoroughly inspect the bike prior to transferring it over to me. During his inspection he found that one of the brake levers was wet and was potentially leaking fluid. He then sent the bike to the back for the technician to uninstall then reinstall the brake line. After receiving the okay from the technician he finalized the purchase and hand the bike over to me. I got the bike home, but was not able to ride until Sunday evening because of inclement weather in my area over the weekend. Initially I was very pleased with my purchase until about 10 minutes into my test ride while traveling down hill facing on coming traffic I applied pressure to the rear brake lever to control my speed. I noticed that this particular lever was touching the handle bar and that the pressure that was actually being applied to the actual rear braking mechanism was minimal. I could not believe what I was experiencing. I immediately cut my ride short and got the bike back to my home for further inspection. Upon inspecting the brake lever I found that is was leaking significant amounts of fluid under pressure . I was furious but also thankful because my initial plan for this bike was to install my newly purchased child seat so that my 2 year old son could ride along with me. Luckily I decided to take the bike out for a test run prior to installing the seat, if I had not done that the outcome could have been disastrous. I will speak with my local trek store Monday morning ( who actually recommended bicycle cove as a secondary option once it was discovered that the particular color bike that I was interested in was no longer being produced) to see what their recommended course of action would be at this point. I’m leaning heavily towards just returning it to Madison.
Team did a super job putting new brakes on our XP Lectric bikes. Super fast and friendly and very affordable.
I needed a chain and it was in stock. Also, thank you for the Veterans Day sale!
Bicycle cove has an awesome team that does great work on bikes and provides excellent customer service. I really enjoy going there.
For our application, Trek dual sport bikes totally fit the bill. The entire Staff at Bicycle Cove Madison listened to what we thought our biking needs were, and were helpful every step of the way. Especially, we send a sincere THANK YOU to Ben who assisted us from start-to-finish.
Great Service!!
Experience, professionalism and outstanding customer service are what best describes Bicycle Cove and all personnel. A sho that you can yrist 100%.
Wonderful place and great customer service . Thanks for being so kind to us .
Customer service
Products are great, services are beyond top notch. These guys know what they’re doing and treat you right no matter who you are. Im a big fan and a loyal customer for life.
Thanks for the great work on my bike (felt 45). Made a 20 year old bike ride like new.
Great help! Convenient location!
Items needed are stocked
The service is great. I would like to thank Melissa personally. She is great.
Professional advice given on care of my bike.
Service was excellent. We were welcomed as soon as we walked into store. I was given all the information I needed to make my decision and updated as to when the work would be completed.
Excellent employees always eager to help.
Customer service excellent.
I ask for a few items to be checked and some repairs were made. I ask about some items that I wanted checked and I could not see where the items were checked for possible repair.
Everyone was friendly and helpful but disappointed that I am unsure about the repairs I ask to be
checked.
Very friendly and helpful
Ruth and Suzanne are always helpful. Their help upgrading worn parts on my TREK was appreciated!
Fast and efficient
Great service, good parts and honest assessment of need.