based on 1761 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great work, just more than I’m used to being charged. I’d weigh the cost of service before I recommended it as it might either be a cost issue or off-putting to some of my friends.
The staff at Bicycle Cove is top notch. Tom always take time to patiently explain service issues, Nick is a master educator regarding any bike questions, Michelle engages customers to really assess their needs, Caleb brings the fun to bike building and Ruth manages the melee like a pro!
I had service done on my bike and this was my fists time using Bicycle Cove. I couldn’t have had a better experience with the staff there. Ben and the mechanic Cash were great…they went out of their way to take care of my bike. They were both very knowledgeable and checked out my bike thoroughly and recommended what all needed to be done. Before they started Cash called and ent over the needed maintenance items with a cost. They were able to get my bike finished before expected and it looks and rides like a brand new bike. Thanks guys and and I would highly recommend this bike shop.
Good knowledgeable and friendly staff. performed a good service work on my bicycle.
Thank you.
Exceptional service!! Extremely fair and reasonable for parts and labor!!! Highly recommend this bicycle shop for any of your needs. They have my business from now on!!!
Great products with a knowledgeable staff, who are very helpful. They always take time to help us find exactly what we need.
Service
The staff was friendly and helpful.
Quality bikes and nice, competent service
I liked the way Cassius thoroughly worked on my bike.
Great customer service, very knowledgeable. Excellent facility
First name removed showed me how to hit the quan, and also how to dougie. That boy can paper chase and vanish on a bike. The sauced up steeze on some of his repairs is incomprehensible to lesser mechanics, but in due time the wizards aura will waft across the Tennessee valley like a purifying fog, bringing his skills to lesser mechanics across the state.
Great service and quick turn on repairing my bike!
Great service and responsiveness. Tom is great!
Very kind and helpful
By far the best bike I have ever been to! The staff there have saved me more time than I can count. Every employee at the shop is extremely knowledgeable and helpful no matter the situation.
I will continue to go to Cove for any of my cycling needs.
The products are top notch and the service is detailed.
I love all the bike shop employees!! The guy with the amazingly good hair does an impeccable job repairing bikes. Michelle spends a lot of extra time explaining all the small details on how I can enjoy riding my bike better. That new guy Nick brings a lot of down to earth logical advice on how to fix your bike. The Freyenhagen kid just stills COMs!!! All in all the team is dynamic!
Very friendly and knowledgeable about the product they sell. Nick the bike tech was great about teaching me things about me new bike! I would highly recommend them for service and future purchase!
Everyone at the store was amazing, positive and super helpful. Helped me find the shoes I need and answer all my questions about each style and how they ride. I’ll recommend Bicycle Cove to anyone that needs bike stuff!
Great customer service and the workshop has good technicians. I would recommend shopping here.
I really appreciate bicycle cove as our neighborhood bicycle shop. The location is incredible for me (practically in my neighborhood). Ben, Cassius, and everyone at the shop have always done great work for me and are extremely helpful with questions and recommendations.
Very friendly and helpful, and affordable
Great friendly service!
Very professional and prompt.
Very helpful staff.
The young man that looked at my bike and accessed whether it needed additional servicing or not was very pleasant and professional. He answered all my questions and gave me a general idea of basic care of my bike.
Excellent store and excellent service. As long as you adhere to your core values you will have no issues.
Great service!
Trek brands are typically very quality and fit for purpose.