Customer Testimonials
Quality products and people! Great service!
Excellent build quality and bike frame geometry.
Customer service at Joondalup Trek is fantastic!! Matt and his team are great to deal with and always deliver.
Excellent customer service from Andrew
Fast, friendly and knowledgeable service.
Good Service, Detailed Information about the quote to repair before starting.. quick turn around. And my bike looked new again 😁.
Customer focused and a fair price
The staff were extremely helpful, knowledgeable and friendly. Delivery was very quick and the entry level bike is value for money in comparison to other brands I have looked at.
Staff are super helpful and professional.
Prompt and Quality service!
Great overall customer experience! Staff are very helpful and welcoming - Owen from Niddrie was exceptional!
Good range. Good product.
Great informative team members
Great quality bikes and great customer service in store. The staff always go above and beyond to assist.
Great service from the team at Trek coburg. Love my purchase. The bike is great quality.
Chris and Ash were both very helpful in helping me fix the problem with my brakes and i was particularly grateful to Ash for coming to my car and helping me get the bike in and out
Friendly service
Very good service from the team member and also good recommendation on products
Great service from when I picked the bike to when I returned to pick up the bike. Staff were all very informative and helpful with setting the bike up and how to make riding more enjoyable.
Big range of bikes, equipment & friendly & helpful staff
Great customer service as well as communication of bike service process, pricing and options. Good price for service and products. Didn't attempt to overcharge, over service or push products.
well stocked shop, great staff who are very helpful and know what they are talking about
Good range, good quality
Friendly and knowledgeable staff. Neat shop with everything you need for your bicycle.
A clean and well presented store. Everything had it's place and was in that place. All the displays were well presented and the shelves were neatly stocked without being crowded.
I was greeted when I entered and offered help. The mans name started with D but I can't recall it fully, my apologies. He discussed bike sizing within the Trek range and pulled a couple bikes down for me to sit on and compare. Following this he discussed the range of Marlin bikes and the differences of each with me. We discussed intended usage, frequency of use and just general riding.
He excused himself to great and serve another customer and thanks me for coming in to the store. There was no adverse pressure to buy and he was confident that the products can sell themselves which they do.
I left the store wanting a Marlin 5 Gen 3 in Mulsanne Blue after coming in with only the intention to discuss the difference between a Large and XL frame.
I'll happily return to the store and would buy a Trek bike for the store experience I had alone.
Please pass my feedback onto the store and the young man I engaged with.
Regards
Name removed
Rob, Richard, Ruben, Owen & team are great to deal with & always happy to help in anyway.
Joel was fantastic to deal with. I walked in having not been on a bike for a very long time, he took the time to listen to what I was looking for in a bike, my background and then spent a lot of time explaining his choices and the product. The entire way through the sales process he was super helpful, educated on the product and often went out of his way to make sure I walked out with my dream bike and set-up. He's exactly the kind of service you're looking for from a local store, to make it so you have no reason to shop online (or elsewhere). Couldn't beat Trek Burleigh Heads or Joel for quality of service, product knowledge, customer experience and overall great place to purchase/service a bike.
Quality
Outstanding Service and Support
We were extremely impressed with the level of service, competitive pricing, and the team’s in-depth knowledge. Eamon - went above and beyond to source the exact bike we wanted and even offered the flexibility to return it to stock if we changed our minds. The first service and check-up were exceptionally thorough — and complimentary. Highly recommended.
Had a few issues with the bike from gears to missing seat screw. The team helped with an accurate diagnosis of the problems and parts needed and turned around in 24 hours. Also cleaned and serviced bike. The charge was very reasonable and representative of great after sales service. Probably the best bike shop experience I have had.
Friendly assistance and advice, and great bikes
Many Thanks