Customer Testimonials
Staff excellent!
Dealing with the manager Matt , and Tom , both great people and knew their products and friendly , real people, great to deal with..
Nate was fantastic.
From the moment I was greeted I knew I was in safe hands. Questions answered honestly and truthfully to guide me through the process and went the extra mile to make sure I was comfortable with my decision.
Couldn’t have asked for a better experience.
Knowledgeable people in the shop
Work done as planned quick and reliable.
Helpful, friendly and knowledgeable service
Excellent service and very helpful young lady in sales
Good range of bikes and accessories. Every question answered and complimentary bike service after purchase.
Very friendly and professional service
Greeted as soon as you walk through the door by a friendly & knowledgeable staff member. Every bike option was thoroughly explained. A very pleasant experience & left with a great quality mountain bike.
Friendly service . Always has what you need in stock . Rarely need to order in . Skilled mechanics you can trust
Professional and accurate and friendly advice and service.
Great quality, design at a fair price
Excellent service, very helpful.
Great service. Very professional and knowledgeable.
Very personal and helpful service and high quality products
The sale rep has explained and ensured that we are left happy with the purchase
Professional and friendly staff members :)
great prompt service and consistently reliable good quality bikes that are safe for kids.
Great friendly Service provided as always by James. Thank you!
I was able to replace 2 tyres and tubes quickly as there was stock and they were affordable.
Good service
Fast friendly knowledgeable service! What more could you want?
you guys are the goat, always super helpful regardless of the issue 11/10 customer service
We had a great experience at Trek Bicycle Hoppers Crossing. The sales guy named King was amazing—friendly, knowledgeable, and really helpful. He took the time to help my son Ty find the perfect bike and made sure it was the right fit. Ty left feeling so excited. Nothing was too much trouble, and the service was fantastic. Highly recommend!
The service from staff was excellent
Great customer service
Suresh and Bill were very helpful and informative about my bike service. They had a delay in getting it done in the Friday and called, being very apologetic and undertook to make sure the bike was fully done for Saturday pick up. Suresh also advised the price upfront so there were no surprises. The bike was said to be like new (7 years old) when I picked it up. When I rode it out of there it definitely was like a new bike, very smooth, and got some good tips from Bill on using the gears properly and pumping up the tyres.
Always helpful, fast and friendly service. The very reason I keep coming back.
The team in store were very knowledgeable and helpful