Customer Testimonials
Great service, very knowledgeable!
Really good customer sales service by Lucas on new bike purchase. The staff is friendly and helpful every time I am in the shop
Kevin knew exactly what was wrong with my bike and fixed it in a timely manner. It rides great now!
The staff is very professional and provided excellent service. Will advise friends to go there '-)
Great service and great people
These guys were fabulous and handled my last minute needs before my triathlon. Amazing service and workmanship!
Great quality and excellent service.
The staff are AMAZING! Welcoming, knowledgeable and they give great advice. There's a wide range of products- something for all level of cyclist.
All the guys that work in here so knowledgeable, patient, and kind!! With a full Ironman coming up in November I am SO grateful to have the guys at the Knoxville trek store! They are ALL absolutely fantastic!! Thank you guys!!
I'm new to cycling so I don't know much about the differences between bikes, but I was glad that I could purchase a mid-range bike for my needs and so far, I'm happy with it's performance.
Bradley helped me choose the right bike. He also made sure that I was fitted properly and he helped me select the accessories that I needed. He was very helpful and knowledgeable which was great because I'm a beginner. He was very patient - never rushed me or pressured me. It was a great experience.
New to owning trek. Daughter likes it and will grow into it
: )
I needed walking in service to replace an inner tube. The technician said, No Problem and completed the job for me. I greatly appreciated to excellant service!
Came in due to repeated flats in a back tire. Employee found staple in tire I had missed, recommended new tape due to it having shifted and exposing a hole in the wheel and recommended solutions. 20 minutes, very satisfied with the service!
Prompt service as a walk in. Went in loosing air and Venice took care of the situation on the spot.
I had my road bike serviced after the shop I used to bring it too closed/moved and they were prompt and efficient. Staff was super nice and knowledgable as well. I will bring it back.
Expert knowledge, friendly staff, and great products.
Great services!! Everyone treats you very professionally and respectfully. Great staff! They know their bikes and are always incredibly helpful.
Friendly and very knowledge!
Good product, excellent service from Josh Boggs.
Josh cares about running a first class store, cares about customer satisfaction, cares about a quality product, and is highly proficient in cycling mechanics.
Awesome. Knowledgeable. Fun people. Jerry was great. I had left my lights charger and he promptly texted me. i I had only gone a mile down the road but because I live 45 minutes away, it would have been a pain to go back later. A friend of mine bought the same bike the day before in another state and I shared info that she had not been given, such as the app and not to use an extension cord to charge. Thanks, guys!
Greenville, SC store
The staff is helpful and straight forward,
It’s great that you have an on-site technician that quickly can do adjustments or add parts upon purchase. Very convenient.
The guys working there were very knowledgeable and were great to work with.
Fixed and tuned a derailleur at quoted price on older bike. Very happy with service.
Fast efficient and professional advice for my biking needs
Great service
Excellent communication and customer service. Matt was awesome, and so was the rest of the team. Two thumbs up.
friendly service and quickly assisted with bike fleet purchasing/questions, etc.
Employees seems genuinely happy to serve.