Customer Testimonials
Ryan was EXTREMELY kind and courteous to me, a novice bicycle rider, and explained everything I asked him in great detail, and articulately. I found a spectacular unicorn bell for my daughter, and will come back for everything I need for her bike(s) moving forward. Thanks, Ryan!
All of it
Excellent team, wonderful service and very fast turn around times. The staff was friendly and knowledgable.
Great team. Very knowledgeable and helpful. Highly recommend this location.
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Great people at the store
Very attentive service: helped solve a long-standing issue with my bike that other mechanics were unable to diagnose.
The people that work there are very friendly and helpful. They ordered my bike and put it together within a week. I would recommend this store to all my friends.
Everyone in the shop is friendly and knowledgeable and most importantly patient! My e-bike was brand new and the electronics were not working correctly. The manufacturer sent replacement parts and the mechanics found that one of the parts sent was incorrect. The team sent me pictures to send to the manufacturer and then had to wait for the correct part to be sent. Once they had everything they needed they quickly repaired my bike and I am so happy to finally be able to ride my brand new e-bike. Thanks Eddie and team!
The Greenville team is the best, great customer service and always going the extra mile to take care of their customers.
Love the bikes and technology and th staff is super!!
Great service department, friendly staff. Knowledgeable.
Consistently skilled bike service and smart advice.
Great service getting my bike up to speed and awesome customer service! Really friendly crew!
Vince just did a great job on my Litespeed gravel bike. He said little, but went above and beyond my expectations. Well done.
Samantha provided phenomenal customer service. I called in with a last minute request and she helped to create a solution that saved teh day. I appreciated her patience, professionalism and outstanding follow-up.
I am a roadie and have quite a bit of experience with bike shops. While visiting Greenville, SC, I needed work performed on two bikes. The experience from this TREK store was exceptional. They performed work on the bikes exactly as I requested and in the promised time frame. Based on my experience with other stores nationwide, I can tell you that these guys are first-class, know their stuff, and will do what they tell you they will do. I highly recommend them.
I've been doing business there for decades. They have done all the maintenance that I can't do myself on at least five bikes I have bought there. Good technicians who know their stuff. I routinely run in to ask them questions about my bike. Great staff.
Alex in services is fantastic and does excellent technical work!
Customer service, bike selection
I liked that as a bicycling novice I could walk in your store express my needs. And was met with knowledged and experienced salesperson.
Professional staff and very helpful
Helpful assistance with selection of clothing.
Knowledgeable staff. Very helpful and friendly
Everyone was very attentive, nice and efficient.
The customer services is always good, friendly and knowledgeable staff
The customer service is top notch. When I pulled up and parked someone was there to assist me. Knowledge was shared from the time I entered until I left. Everyone is so pleasant and polite.
Thank you!
Top notch customer service from Bill Vann!
Courteous
Dedicated to service and product knowledge