Customer Testimonials
Came in to get my pedals changed out and got lucky to have Samantha greet me at the door asking if she could help bring i my bike. I had tried to purchase it online but had to call for assistance and Samantha help me. She was very friendly, knowledgeable supportive and did the change out in short order. Everyone there was friendly etc. She helped with seatpost height etc and hopefully when I come back to Decatur Ill get to rest it out.
Always friendly and go out of their way to help. My “go to” store for repairs and accessories.
I bought my first Trex bike i think in 2009 from The Great Escape and have since added 3 others. I really like the Trek bikes and over the years have gotten good service from the bike and repairs. This past visit Ian and Justin have been great working with me and getting my bikes back in good running condition. Thanks Frank Templeton
Relativley quick, Good quality, Good communication
Always a great experience. The staff is super friendly and knowledgeable
Michael was very helpful in explaining the differences in bikes to my wife and I. We are new to biking and appreciated his help in picking out bikes that we will enjoy. He was also very gracious in staying even after the store closed to see that we had all the right equipment and getting our bikes set up.
The employees are extremely knowledgeable, kind, patient and professional! This makes it so pleasant to go into the store. I needed a tube replaced at the last minute and the Spartanburg store was there for me. I couldn’t ask for a better store or employees!!!
Great local shop with an impressive lineup of Trek bikes. The staff is very professional and knowledgeable—friendly, approachable, and clearly experienced. They’re also solution-oriented, taking time to understand what you need and offering honest, helpful advice. My bike came out of the service area running smoother than ever. No pressure, just quality work and solid gear. I’ll definitely be coming back.
Quality bikes and accessories. The employees have great customer service. I dropped my bike off for maintenance check with Kevin. Very nice and professional. I picked my bike up and spoke with Bradley. I was able to share some concerns with my ability to do tire inflation since my husband was having health issues. Bradley demonstrated a new compact tire compressor/inflation device that will be a game changer for my ability to use. It was an unexpected purchase but well worth it. Great customer service experience
I believe in the quality of Trek Bikes. The staff at Trek are incredibly helpful and knowledgable. I have been well assisted in finding the right accessaries for my bike. Their service department is awesome too!
Great service. Great bike.
Everyone that we interacted with were super friendly, knowledgeable and accommodating. They took the time to walk through our new bikes and even offered some test rides. Couldn't have been more impressed with everyone there!
Took my bike in to get brake work done because they were squealing and they made it new again
The salesperson was very helpful
Friendly, knowledgeable. And reasonably priced
Very customer oriented and fixed my problem
Staff is very friendly and knowledgeable. I appreciate that they listened to what I was looking for and why, and then provided options.
Friendly, Knowledgeable, Responsive, and Timely. A great team. Bradley and Kevin are outstanding.
Advice and expertise. Appreciate breakdown of maintenance that needs to be done and associated costs. Turn around pretty quick.
Very helpful and honest
excellent service in the shop. my bike is like new!
Friendly, Knowledgeable, Professional and got the repair done quicker than expected
They took the time to make sure my new bike fit correctly. Never made me feel like I was asking for to much.
The have a great service and range of accessories for my Trek bicycle.
Great service support, friendly ppl, they always open the door for me and timber who I am.
The personal service. I was greeted when I entered the store and Kevin was able to help me find the perfect bike for what I wanted.
My bike was in for service and everything was handled properly and professionally the communication was great as well.
fair friendly knowledgeable service
Excellent Service and professional repairs. Friendly environment.
Bill Vann was honestly the best person I've ever experienced in a sales transaction. So very clear, thorough, not at all pushing to buy a bike, and that made me decide to buy my bike at his location.
The other staff were also good, Bill was exceptional.