Customer Testimonials
Bill did an excellent job fitting me to my bike. He gave me suggestions on how to improve my cycling experience. With this fitting, it helped me improve my ride time and my comfort on my bike has improved as well.
I am a regular customer and have always received great and friendly customer service. I am currently out of town and had an issue mounting by bile to a borrowed Alpcour trainer. The skewer I received with the trainer did not fit my bike. After two texts Atlanta Cycling was able to determine the adaptors I needed and had them sent to me so that I could make use of the trainer for exercise. I would never have found the correct fittings without their assistance.
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I really appreciate Trek Store Chattanooga. I was in dire need to maintenance and repair my bike that I use to get around and they delivered. I appreciate their professional customer service and attention to detail on the needs of my bike. They were also nice when each time I came in close to closing time as it was the only time I can make it there. Thank you so so much!
Friendly professional employees. Will quickly address and correct repair issues.
Trek Bikes Tennessee (Chattanooga) set me up the day before the Chattanooga Waterfront Triathlon with a new chain (on an old worn cassette), and it didn't fall off during shifting! Thanks so much, Trek! My bike is a Speed Concept 7. I think it was Steven who helped me. I somehow managed to leave my chain at home, having only partially put my bike back together after a recent trip to Hawai'i.
Amazing service and great pricing!
The people are very helpful and friendly. The shop has everything you need for cycling from a variety of bikes to accessories to nourishment.
I like all treks bikes and accessories. I just felt like my bottle cage holder was a little too much money, but that's all right. It matches my bike
1. I was immediately greeted when I walked in.
2. The service was top notch and based on the description of my needs, the rep quickly highlighted the appropriate bikes.
3. There’s a good selection of bikes, the shop was orderly, and there’s enough space to ride a little.
Samatha help me with the item I need. Excellent customer service! Thank you
Matt and team were awesome! The walkthrough of different bikes, the responsiveness to our texts and questions, the help getting our bikes built and passed, all top notch.
Good quality and knowledgeable personnel.
Service is always top notch and the staff is friendly and knowledgeable
Great customer service and very knowledgeable service department staff. Only local bike store I will take my bikes for service
Purchased a gen 3 trek that was unavailable for 4 months. They constantly kept me advised of shipping progress.
Once received they assembled the bike quickly and did a comprehensive fitting and operation instruction presentation.
Super courteous and patient. Delightful people to deal with.
They have a customer for life in me!
I had a fantastic experience working with Mary at Atlanta Cycling Alpharetta. She was incredibly helpful and knowledgeable in guiding me through the process of choosing the Trek bike we had been discussing. Mary took the time to understand how I planned to use the bike and helped me choose the right e-bike to fit my needs. She made the experience enjoyable and easy with her friendly and professional approach. It was truly a pleasure working with her — thank you, Mary!
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Very friendly shop, always respectful and ready to help. I appreciate you taking the time to show me how to perform bike maintenance while doing the repair.
Service department is amazing. Knowledgeable, friendly, and fast.
Great people, even better service
I brought in a third-hand, custom built, 2014-ish Madone for an annual service and some poor rear shifting performance. Aaron went above and beyond to figure out what was going on and to get the issue sorted. It took extra time, but knowing that he had my back and wanted to get my bike back to me in tiptop shape was worth it. He also took the time to explain and show me what the issue had been and how he fit fixed it when I picked up the bike. 11 out of 10 service!!!
Bill was great! He was very patient throughout the entire process and very knowledgeable. He made sure my new bike was perfect and cared about all the details. He wasn't prioritizing sales, but rather ensuring a great experience and making sure I was happy. Can't wait to go back and finish up my build. Thanks Bill!
I’ve purchased there for over 25 years, and am now bringing grandchildren for their first “real” bicycles. Over that long span of time, one thing has remained consistent. -Your integrity and honesty, I’ve visited other shops where, sadly, that was not the case. Keep that up and you will continue to see me,
Fast friendly and informative service
Great group of people who are passionate about helping people. They all have a story. Very motivating
Excellent service technicians and sales staff!
Timely emails, work completed as promised. Outstanding service. Justin is very professional, Jake is the best mechanic. Entire staff brings friendly, courteous service to a new level.
Nice, knowledgeable folks, very helpful and not pushy at all.
Very helpful and knowledgeable sales person
Staff was friendly and knowledgeable.