Customer Testimonials
Matt in the Vinings location was our salesperson, and he was wonderful. Helpful, knowledgeable, engaged, and present, he was exactly what we needed to make a great purchase. I've had my bike about ten days, and I couldn't be enjoying it more. It fits my needs perfectly. Thanks to Atlanta Cycling for a great experience!
These guys are super friendly and go above and beyond when it comes to servicing your bike. And they will prioritize your work order if you’re caught in a bind.
Very pleased with the professionalism and expertise provided by Steve.
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Quality products, friendly and professional service. We have a Trek mountain bike and just got a 20 inch kids bike and absolutely love it - our son is 6 and can use the gears and hand brakes no problem, including on some big uphills. The bike feels sturdy, well made, and will last for his use and his siblings. Customer service at the Trek store is always top notch.
The availability of bikes and accessories! The staff is beyond friendly! Thank you!
Knowledgeable staff - very friendly -
Great shop!
From the time I arrived, everyone was so helpful and informative and the guy assisted me with riding a bike again. They provided water to my great aunt and even installed a product I purchased for my bicycle. I definitely recommend. I was amazed!
Great service! Incredible staff. Will always come back.
Fantastic group of guys at this bike shop. Atlanta Cycling Duluth this such a top notch bike shop with all the right equipment needed for your discipline whether it's Mountain biking, City riding or Road riding they even have Electric bikes.The service area is first class and so helpful and knowledgeable. I HIGHLY recommend Josh in service. This young man has help me on so many occasions and you won't find a more honest,up front and highly knowledgeable service technician. You can tell he loves his craft!
The repair staff is amazing. They make sure our son's race bike is in tip top shape and stay in constant communication with us as they determine needs for the bike. Highly recommend.
Such great and welcoming service here!
The quick turnaround was invaluable. I needed two new tires. Rather than put the service to the back of the line they were able to address the tires in short order and I made my weekend ride. Always a pleasure to do business with Matt and the gang.
The salesman was helpful in choosing a bicycle for my granddaughter. The team also did a nice job installing the accessories on the bike.
Friendly, professional
Good guy
Great Esperance everyone was great Gerry was great
Reliability and the Trek brand has a history of longevity and performance.
Atlanta Cycling Alpharetta did a fantastic job! Mary was wonderful at explaining everything about my new bike and the stores offerings. She did a bike fit for me and my new bike is beautiful and so comfortable. I highly recommend this store!
Knowledgeable and nice staff for someone just getting back into cycling.
Matt was incredibly friendly, personable, and informative. As a novice rider, I felt very supported and confident after working with him.
The Duluth store still my favorite and the go-to store for my bike repair and maintenance.
Josh, Luke and the other mechanics are the best.
Richard and the crew in the front are special when you come to the store, make you feel like you are family.
Bradley and Kevin always go above and beyond. Kevin has a true gift keeping our bikes perfectly running no matter what we ask. If we want something not in stock at the store, Bradley searches till he finds what we want. We, 73 and 81, would not be riding today if it were not for the amazing service we get at The Great Escape.
Consistently excellent bike service.
I purchased my first Trek and EBike from the Knoxville Trek store. The staff was very friendly, knowledgeable and helpful with the process. My bike had to be ordered along with some upgraded equipment. They kept in touch and delivered my bike as I lived a couple hours away to keep me from having to drive back to the store. Great 5 star customer service!! I am currently working on breaking in my bike.
Staff was friendly and communicated wonderfully!
Great bike selection for all needs. And cuatomer is superb. David is always friendly and very professional.
Good quality bikes and parts. Great service. I’d like to see more variety of protective gear for mountain bike riders. Especially for slightly larger people.
I took my bike here for a tune up and a few other adjustments. Employees are knowledgeable and went above and beyond to meet my expectations of the bike. Pricing is reasonable. Told all my family to come here for bike needs instead of REI.
I appreciate the flexibility in being able to work in maintenance for my bike, and how friendly and helpful everyone has continued to be at this store.