Customer Testimonials
Friendly and helpful staff. Made my purchase a breeze.
Not having to “hope” this product inventory’s worth my investment.
They take care of my bicycles.
Service and products is top notch !!!
Excellent
Very knowledgeable and supportive..
Friendly and knowledgeable staff
Exceptional customer service! Our e-bikes are wonderful, we’ve had them for over two years.
Vince is a great mechanic
The technicians are really kind, helpful and polite. They offer solid suggestions and don't try to oversell me. Making them my go-to store for my daily driver bike.
The technicians are also very helpful with the maintenance of my bike as well as helping me improve my ride and give advice for my trips.
I also really love my bike as well as the maintenance the store provides from purchasing it there.
Steven was awesome to deal with when I brought my old Verv II in for repairs
Knowledgeable, patient, dedicated staff who love cycling and make smart recommendations on what individual riders need. Excellent service.
Excellent service and product knowledge.
I’m a trek fan, have been for 7 years. I was a bit disappointed that just recently their repair shop could not fix my Bluetooth on my domane. I brought it in paid for the battery. Unfortunately the screw holding the unit in wouldn’t come out. They said to bring it back. No sweat to do so, BUT it would have been excellent customer service if the repair service department would have moved forward and looked into then and there. Oh well, I’m bringing it back in next week. Still a great outfit!!!
Great bikes sold by extremely knowledgeable and friendly people.
The most attentive and nice bike shop and store I’ve been to. Thanks so much for the great service Kevin.
ALWAYS GREAT SERVICE!!!! If it is the tech’s or sales I recommend the Atlanta store. Hats off to my favorite fella Bill, who goes above and beyond to make sure I am taken care of and receive 100% of his attention. He also takes super care of my kids triathlon team! Thank you Bill!
I have been a long time customer for bikes and services. I've learned I can trust their service.
The gentleman who assisted me with the purchase of my strap on bike rack took it out to the parking lot and showed me how to install and use it. It was service above and beyond the call of duty. I wish I got that kind of service everywhere I shop.
Thank you to him and to you all for your awesome store!
Roger Wood
Good service!!
Staff are friendly, courteous, and very knowledgeable about the products and services. My bike was repaired quickly and I got great advice from the service tech on some local trails that I wanted to try.
Quality products, knowledge staff. Great customer service
Helpful, knowledgeable staff. This is the best Trek store for customer service that I have ever dealt with. They go the extra mile in being helpful and proactive in helping us maintain our bikes or making recommendations for new ones. They have a large number of salespeople and mechanics on staff. Great inventory of bikes, too.
The customer service was outstanding. I was put in the bike that met my needs after I explained them to the team. I was also perfectly fitted for my bike when I went to pick it up.
I come here every time I need my bike serviced. It's one of the most friendly and polite shops to get anything bike related. They'll hold the door open for you as you bring your bike in and answer all of your questions. I can say the service quality is always amazing. Highly recommend if you're skeptical and want to try this shop out. ⭐️⭐️⭐️⭐️⭐️
Excellent products and friendly, professional service!
Excellent service.
Stephen was exceedingly helpful, considerate, and kind.
Bradley is fantastic to deal with. Very knowledgeable and patient with any questions I may have.
Most of the employees are very accommodating and ready to help.