Customer Testimonials
Cory in the Sevice dept has been really helpful and responsive every time I drop off my bike for big things and small. My service skills are not very advanced and I rely on Cory a lot!
Is always a great experience to visit them. Each employee offers their help and share their knowledge so you can take your best decisions on products and services. They are very realistic in the service area- they don't sell you stuff without letting you know the why. highly recommended.
Friendly and professional.
Jessica did a great job helping us out. Too bad spending over $3k doesn't get us at least a T-shirt.
Number one the staff (especially the service staff) are super friendly, and go out of there way to work repairs in on the spot for quick items and in a very timely manner for more involved repairs. Sales staff is also helpful and informative. It's the people.
The entire crew at Trek - top notch!
Friendly and fun, superb at communicating, helpful and accommodating , super fast, and if they don’t have it or can’t do it, they will make sure I don’t leave the store without an alternate plan . My go to guys and my go to shop!
We live closer to Ansley, and we went there first. The gentleman there, while he did measure our child, did not have a lot of stock. Despite our kid being in a grey zone for a smaller or larger bike, he insisted on our buying a 20in used bike that required extra money for training wheels. This is despite our saying our kid was a nervous, very beginner rider that requires training wheels. He extolled the virtues of the hand brakes and multi speed—all far too advanced for what we were saying. There was one 16 in Trek left, and ironically, another child our kid’s size was riding it already, obviously testing it with his parents. Letting us take a turn on it to size it would have been a good move, so we could have ordered one for ourselves (the other kid was there first and would have had the right to buy it in our mind).
I went to Vinings and worked with Casey, who was a great listener and receptive to hearing what we thought we wanted. He used his expertise to help select a perfect bike my kid won’t stop riding. Because he was so much nicer, we bought a helmet and a bell, even though we had old ones that would have done the trick. That padded the sale as a thanks for his treating us with respect and fairness.
Thank you, Casey, and thank you, Vinings!
The team is excellent! Mary in special is a very good vendor and supporter.
The customer service is top shelf. Billy was super helpful and took us where we needed to go to find what we were looking for.
Matt is a champ and service is always top notch
The staff is always friendly and helpful
Product availability is very good, as are prices and service is excellent.
You have conveniently helped me on several occasions to maintain my 3 bicycles. Very reasonable rates for the work too. An excellent resource.
Excellent customer service and bike knowledge
Awesome place everyone knows there stuff there,guys really know how to work on bikes. Someone always ready to help.
Friendly, knowledgeable staff and great technicians.
Very helpful
The staff is very knowledgeable about the product and go above and beyond to make sure you understand the product you are investing in.
Extremely friendly and helpful team. Not looking to up sell but rather help and guide customers to find the best alternative for them.
This is the best bike store and shop in Georgia! They sell the best bikes and products and they know their stuff. Very helpful and professional, likeable staff. 🥰
Friendly and helpful staff
Atlanta Cycling offers personalized service for all my biking needs. The employees know me by name, they know what kind of bike I have and what kind of riding I do. They will answer and address any questions and concerns I might have. They do not talk me into purchasing unnecessary services or products but make recommendations based on my needs.
I know I can rely on them to keep my bike functioning in a safe way. For cycling clothes, they will order several sizes or products for me to try and will readily accept anything back that I do not like, even if I have used it. On occasion, they have even recommended products from outside vendors.
Great service. Prompt attention and expertise!
Excellent assistance in picking out a bike and making sure it was set up for me to ride safely. Great customer service!!
Matt did a great job selling me a new bike. He listened to my needs, answered all my questions, helped me find the right bike, fit me on the bike, kept me up to date on my order and handled maintenance issues post sale. Great experience!
The sales staff are friendly, attentive and knowledgeable. This store is nicely stocked with a robust variety of the latest bikes, parts, equipment and accessories. I can usually find what I need/want there. The bike mechanics are also friendly and very attentive to my needs, and they always do top-notch work servicing my Trek bicycle. I highly recommend this store if you're in the market for a new Trek bicycle, and/or accessories and equipment... They really do a fine job taking care of customers through their sales-to-service support business model. It gives me a piece of mind knowing they stand behind their products by providing certified Trek professionals who will perform any necessary warranty work, as well as basic adjustments, within the first two years (I believe it is) of your new purchase. Not to mention Trek's lifetime warranty on their frames. You simply can't go wrong with Trek!
The service is always quick and friendly and the staff are well informed. The process of having my bike serviced was also great in that they were transparent the entire time regarding pricing and the status of the repair.
Everything
Trek of Greenville has the best customer service. Every time I have ever been there Josh and his staff are the best. Awesome group of people work here.
The personal advice for a bike