Customer Testimonials
Your service and product are the best.
The Sales person was very thorough in explaining the differences between the different models and allowed us to test ride the bikes. he was patient with us and very friendly. he was also not pushy about making the sale which I appreciated. He ordered me the shoes that I wanted which were out of stock and messaged me promptly when they arrived. We are extremely happy with the bikes and the buying experience.
The staff is so accommodating and have always kept my ebike in great shape!
knowledgeable, helpful, well supplied, good inventory
Good people. Good bike shop.
Mary and Vince were very good to communicate with regarding the shipping and assembly of the bicycles being sent. Vince was very professional and informative in talking with me on the phone regarding what was needed on both bikes. My wife and I also visited the store on a recent trip to the area and found Mary and the sales staff very helpful regarding e-bikes. We will look forward to visiting the store again when back in that area when visiting our daughter and family. Keep up the good work!!
Very knowledgeable was Richard. He was helpful. Listened to my needs. Did not force or pressure me into buying something that I didn’t need or buy a more expensive bike.
Competent staff!
The bikes that I have purchased are of high quality and the customer service can't be beat.
Put tires on my bike quickly. Provided attentive service.
Excellent customer service and friendly staff
The service personnel were down to earth and very personable. Got me in with a quick turnaround when all other bike shops were forecasting a week or more for service. I will bring my bike here each time when I am in the area.
You had a bicycle in stock that was just the right size for me. It was also a step through style which also works for better for me. The sales person, Jessica, was very knowledgeable and helpful in making recommendations to us.
Turned around a next day request on a Chain Waxing! Awesome job on a very busy Ironman Weekend! You guys did great. Thank you .
the staff at the Chattanooga store were fantastic. Especially Stephen. He is the most helpful and genuinely concerned guy I have met.
Friendly and informed!
The Mechanic Service, Stephen and Matt are awesome, I can count on them for my bikes services with blind eyes, I have 3 E-Bikes which are very expensive and only them can fix all the issues that I have !!!! they are excellent humans as well as excellent mechanics!
We are happy with the purchase and service we received. The bike runs great!
Incredible product and gear selection, with a top notch service team! Huge fan of these guys!
The best in class customer service. Hands down!!
Windsor in service was phenomenal. When I told him that we were on a tight timeframe to get my son’s bike tuned up before dropping it off at his college later that day, he squeezed us in last minute and provided excellent service with a smile. Not only did he tune the bike as requested, he also advised on getting bike lights and putting on a bike stand. I felt confident being able to get my son‘s bike to him in a safe condition.
Customer service from Steven was fantastic
Excellent service and products
Steve is awesome.
Service was amazing! They did a very fast tuneup for my bike for Ironman Chattanooga, communication was great and the vibe around the store was amazing! Thank you guys. That was a rough day out there with the rain and the winds and my bike was perfect!
Really appreciate timely, professional attention paid, both on phone and in person. My recent purchase is the sixth bike I've purchased from the Trek store here in Greenville, or its predecessor (Great Escape). Though not "affiliated" companies per se', the service level now is as good or better than before. Keep up the good work.
Service are friendly and they know their job
Repair techs are top notch and very knowledgeable on all the latest gear. Very professional and helpful at every level. One of the best running bike shops and businesses I’ve ever seen.
I like that you sell gift certificates for all occasions.
My son can always use them.
The service that David provided was extremely useful I had great time during the race with my bike without any hesitations on mechnical front.