Customer Testimonials
Both the Trek products and the service team are The Best. They have made biking...any kind of biking fun again! Especially with kids. They no longer spend all day on electronics when they have a Trek. That's really a great thing!
Wonderful customer service and very knowledgeable staff. Great products
I love how well my Verve 2, Sport FX 5s and my new Domane perform. The geometry and gearing make riding easy and comfortable.
The staff are incredible. They are friendly and knowledgeable. They are relaxed, not at all pushy. I have dealt with Josh, Bradley and Jerry the most. Everyone is great.
Service was great, did not have to wait long. Impressive selection of all kinds of bikes.
So helpful and kind
Best LBS in ATL. Great service, great mechanics. Stood by their products - replaced my faulty bike FREE without any hesitation
Quality products, excellent service and exemplary inventory
Great service
Great customer service with excellent knowledge.
I came in without any appointment to fix two kids' bikes. Vince was extremely friendly and replaced the front tire and adjusted brakes in few minutes.
Vince told me that he would get the second bike done by the end of the day. I received a text at 3:00 pm informing me that the little bike was ready for pickup.
Vince is a fantastic employee. Your company should be very proud to have him.
They go out of their way to help. Outstanding service; friendly people eager to help.
The service is always Great!
They were very good about answering our questions, prompt with staying in contact with us and were not pushy .
Excellent customer service very friendly and will go out there. Wait for you. I love it there at this bike shop.
Great service
Great staff! Professional and knowledgeable and quick service while I enjoyed browsing the store's inventory.
Our new bikes are beautiful! Bay helped us with the process as far as helping us find the kind of bikes we wanted, ordering them and then spent around 3 hours getting us custom fitted once they came in. It was a fun and painless experience. Bay was absolutely amazing to work with. He was kind and knowledgeable of all of our many questions. The entire staff was also helpful in finding accessories we were looking to buy. I can't say enough nice things about the Trek store and their employees.
The service department is well run by Josh.
This past week Josh reviewed with me what was needed for my broken bike (we discussed it - he listened) and did not try to "up-sell" unnecessary services. He and the technicians repaired it according to the agreed time-line. Even cleaned the bike a bit.
I'm recommending the Duluth store for anyone who needs real repairs made to their valuable bicycle.
Appreciatively,
John Lawrence
excellent customer service, staff very knowledgeable.
Thanks to Vince for his excellent work. I had a broken spoke in my rear wheel, same spoke second time. Vince did not do the first repair. The real issue is that I've had a constant ticking from the rear of the bike, it drives. you nuts when riding. The bike is internally geared, belt drive and should be silent less some whirring from the Alfine hub depending on your gear. I described all this to Vince, and he suggest to just rebuild the wheel and then we would follow up. I've done one ride so far, DEAD SILENT. No ticking! This alleviated my concern that something was wrong with the hub itself. Thank you Vince.
The staff was extremely helpful, especially Josh. They let me try out several bike that I was interested in buying.
Friendly, helpful staff and always a pleasure to deal with. Anytime we have any issue, they are ready to figure it out, and also explain what else can be done to help avoid the problem again, or offer further help, if needed.
They never fail to exceed my expectations!
Great store! Employees have always been pleasant, knowledgeable and helpful! They spent the time to ask questions and really help me make a good decision about which bike to buy.
Before I left the store with my new bike, my salesman, Robert, introduced me to Steven, our technician. "He will be your best friend at the store" I was told.
On the first ride on my new bike I experienced a mechanical problem I could not fix in the field. I brought the bike in the next day, expecting to have to leave it there a week. As soon as I walked in, Steven recognized me and asked what was wrong, and he immediately put the bike on the rack. Twenty minutes later, I was leaving with my bike repaired! This is the level of service that is nearly impossible to find these days! Thank you to all the staff that I have encountered at the Chattanooga store. I will definitely recommend you to others!
Name removed
Great pre-sales and sales experience. Bradley was very helpful and never tried to steer us toward more expensive options even though we ultimately spent more than we had anticipated. He was very knowledgeable, passionate about the products he was selling and had a super calm, patient demeanor. I'm extremely happy with our experience at the Greenville Trek store and would wholeheartedly recommend to others.
Bay gave me excellent service to make sure I had the best fit for my new bike, and all the accessories needed for me to have great riding experiences!
The staff, they are the best!
Josh is absolutely amazing. His knowledge of the products and his ability to help us make the best choice for our needs was outstanding. He was patient, kind and did not try to over sell us at any point. I would buy again from Josh and this store. Highly recommend.
Best bike mechanics I have ever met!
They are always friendly, despite being very busy all the time.
Always go the extra mile.
Employees were very knowledgeable about the product we decided to purchase. And very friendly. We would highly recommend this company.