based on 1749 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Site is always in good standing and issues are taken care of immediately.
Professional Services
We haven't had a pest problem since using your services. Your techs are friendly and professional.
It took multiple calls to schedule the initial service visit. The technician did not do what had been done in the past to treat ants (using gel) and if anything the problem got much worse. Then a technician showed up unannounced for a follow-up visit I hadn’t scheduled (I was away in Europe). I explained the appointment needed to be rescheduled on a Monday or Thursday when my housekeeper is here. I was told a service ticket would be reissued automatically. When I returned from vacation, I learned the exterminator never returned. I called again and was told someone would contact me to reschedule. No-one called. When I called again, I registered my dissatisfaction with the service and the fact that our kitchen cabinets were being over-run by ants. Finally, someone seemed to listen and a technician was sent within hours of my call that same day. This time he used gel and within 48 hours, our any problem was finally resolved. However, between the two service calls, we had developed a different infestation—a swarm— of winged, black insects. The technician said he had no idea what it was and did not offer to make attempts to identify it—even though I had some concern this second infestation/swarm might be termites. I had to call in another exterminator to identify and deal with the infestation. I am considering cancelling my contract with Allied.
I like the daily inspection reports!
The staff is very knowledgeable, helpful, friendly, easy to work with, responsible and responsive beyond my expectations. I can't say enough good things about Assured Environments. Great company !
Supervisor Jose Mojica has been helpful with pest prevention and helping out the store a lot when we needed him the most.
644 Broadway property has monthly maint. with one of the highest rates for a 14 unit building and 9 floors. Which is fine. But the building has a serious waterbug issue with a high service contract, monthly exterminator... isn't this why we ahev exterminator to not have these issues and get recommendations? I am a portfolio property manager and I had to fund out pest control issues from my residents....
Not very happy with the communication!! :(
Professionalism with our current specialist Jason
AE Pest has been providing pest control services to Fordham University at Rose Hill for many years. Their service is reliable, consistent and importantly, effective. In addition to the regularly contracted services, AE has been providing service to several construction sites throughout the 85-acre Rose Hill campus also with excellent results. Management is easy to reach, immediately responsive and ready with solutions as necessary. It is simply a pleasure to work with AE Pest.
We still have rats, water bugs and ants
I feel you have not improved our problems
Very professional and friendly technician.
They provide feedback and has recommendations.
Your technician was very thorough and spend sufficient time to address all areas and our concerns on pest control. We would like to thank him for his service!
The technician Vincente.
He has been very professional, friendly and does a good job.
Charles the specialist that comes to my storage unit is always friendly and helpful with great attention to details.
always on time and always available if i call and need something
Assured environments is very professional, knowledgeable an responsive to all the properties needs an I like that
Mike arrived when scheduled and provided a through assessment of our issue with bird mites. Checked the areas and gave us ways to help prevent this in the future. He was able to provide in depth knowledge about the products he was using. This is important to us as we are an elementary school.
Thorough, dependable service!
The tech is responsive and respects the activities in the facility while doing their job.
Professional, efficient, issue addressed in a timely manner.
Fantastic service, thorough and quick response to any concerns or conditions, and a fantastic track record of effective implementation in our facility.
I like the person, Carlos who comes to provide services every 3 months. He was knowledgeable, thorough & pleasant to deal with.
Efficient always on time and knowledgeable and very nice
You are very detailed, responsive, cordial and professional. You provide us with detailed reports on all work performed and we don't have to chase after you for them. Thank you.
Very thorough and responsive.
Sanjay is professional, courteous and knowledgeable.
Our bi weekly inspections have been running smoothly. Very punctual and good communication. Also any specific concerns get addressed and taken care of.