based on 1834 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your company has repeatedly failed to adhere to the scheduled service times. On multiple occasions, technicians have arrived late without any prior notification or courtesy call to advise of the delay.
Additionally, when technicians do arrive, the level of service provided has often been minimal and does not meet expectations. While the technician himself is knowledgeable and performs his work professionally, there appears to be a lack of management support, communication, and overall customer service from the company.
Improved scheduling, timely communication, and stronger customer support would greatly enhance the overall service experience.
Anthony and Ryan. The best technicians you could have sent me . Brilliant. Thank you. The job was better than I thought possible
Excellent friendly staff alwsys arrive on time.
Excellent work, technicians are very professional and very respectful.
Very polite personals
Great professional service.
Camilo the manager is very good. He is responsive and great at keeping us updated.
Been with company for over 30 years,They have solved pest problems all the time.Technician Darious is terrific.
Technicians are very professional
Al very cordial and very helpful, knowledgeable and effective.
Technicians are always friendly, prompt and thorough.
The service has been great: cordial, considerate, professional, and detailed. The only reason the score isn't higher is because I haven't had a condition to report that required more than normal monthly service. The monthly visits keep everything in check, so I haven't seen the company have to deal with a situation, so I can't evaluate the company on infestations, invasions, or other pest outbreaks.
Charly, our Pest Control Specialist is just amazing. He is very attentive & the ultimate professional.
We have had an excellent experience with your service. You are reliable, professional, and always arrive on time. Your team is knowledgeable, courteous, and does a thorough job every visit. We appreciate their attention to detail and the peace of mind they provide. I highly recommend their services to anyone looking for dependable pest control.
After some disagreement about the strart time, Freddie arrived and did a very good job. He was professional, personable, and knowledgeable. He worked quickly and efficiently.
Isidro, our technician, was wonderful when he visited.
Very responsive
Polite, efficient, effective
Very profesional and efficient!
Al Molina (Exterminator) does an excellent job.
Improve response times for emergency services, like bed bugs and moths.
The quick response
i can always count on Assured when needed.
Great service, quick replies and they are always friendly and knowledgeable.
The best in NYC.. quite simple.
Your technicians have always exhibited professionalism, integrity and a good understanding of our patient focus environment.
Very good work!
Very efficient. Easy to deal with.
Reliability. Responsiveness.
Knowledgeable, courteous technicians. Showed up on time explained what they were going to do.
COME ON TIME AND DATE SCHEDULE