based on 1693 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
fast response, professional
I am very happy with our teck that comes every Friday to our Facility. He conscientious very thorough and communicate well with us Great job guy`s
Thanks Niels.
Responsive and knowledgeable
Comprehensive
The customer service is excellent
Everyone was very responsive and easy to work with.
Very professional service. Takes the time to explain things to us. Points out areas of concerns
Efficient and knowledgeable
Jason Rolon (your technician) came to my unit for my follow-up service.
He informed my father (who was at the unit) that the work performed by the first technician, who came last week, was completely unacceptable. The first technician applied sealant improperly and in areas that would be ineffective. The work performed by the first technician was ineffective in addressing my problem.
The second technician did not perform any work. He informed my father that instead, a contractor would be required to come and seal the impacted areas, an issue that should have been raised before any work was performed on my unit.
I appreciate the honest assessment of the second technician. I am disappointed in this result and to know that your company is unable to perform service on my unit. Instead I am now faced with additional costs to bring in a contractor to undo the foam sealant and address the real issue which was missed.
I trusted your team's expertise to deliver a solution. Given the circumstances, I believe a refund is warranted for the work, which unfortunately did not provide value or address the issue as expected. This is also leading to additional delays in not being able to adequately inhabit my home.
I hope you will take this into consideration and work with me on a fair and timely resolution.
Prompt efficient knowledgeable. I like the report after the first treatment.
Recommend: 1. I want the report after the second
Treatment.
2. Want to schedule quarterly treatments
For the next 4 quarters.
Thank you,
Philip McGann
Amazing customer service, thorough explanation and knowledge of the situation.Really pleased.
Everyone was professional and got the work done. Very communicative
Very professional reports and the technicians are helping when a new situation comes up.
Your employees try to help when there is a problem.They are friendly.
Communication was simple and accurate. The representative that came to my home was knowledgeable and prepared.
service is great they work well with our building.
I like the service and they are more effective compared to the competition..
Mouse issue persists.
Sent a $8k quote to address, while we pay monthly fees for mice/rat treatment.
The sense of urgency whenever there is an issue, followed by the frequent check-ins.
Reliable, efficient, knowledgeable, prepared, and great communication. Pete has provided excellent professional service for 3 years and counting.
Always very responsive and helpful. technicians are very knowledgeable, and supervisors always follow up. Very thorough in terms of audit preparation.
Service was very professional, and questions were promptly and fully answered.
The technicians can be inconsistent. Some are very good and go through everything. Some are lazy and half do the work. Also I am still waiting for someone to come and treat the drain flies at West 78th St since the last person didn’t do it with the quarterly treatment
hard to get calls returned sometimes.
The technicians are knowledgable, professional and punctual !
Comes on schedule, asks pertinent questions, gives suggestions.
Your guy it's very There'll .
Excellent service. No complaints ever.
Really fast response times, good communications, helpful technicians.
Reliable, professional,effective