based on 311 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The work is done efficiently and on time. Any request or special service that has been necessary Assured is on top of it and executes and we can all live safe in a pest free or reduced environment!
Courteous and professional technicians. Response time is outstanding!
Good communication and follow through
good performance !
Missed service dates & times, false information recorded on visits, false information provided regarding visits. Replaced you with Ecolab.
Always courteous and you get results.
I like our pest control person who regularly comes to our home the best.
He is pleasant, educated, efficient and keeps me up to date on everything he has observed at the end of the visit.
Others reps in past have been no where near as good.
Our technician is always very professional and courteous. He takes his time to make that he is covering all areas and always asks if we have any areas of concern or activity. We also always can get someone to come to our office very quickly when we are in need.
QUICK RESPONSE
GREAT TEAM
OUR REPRESENTATIVE THAT COMES TO OUR OFFICE IS VERY GOOD, POLITE AND RESPONSIVE TO OUR NEEDS
Our regular technician is prompt in arrival and knows our space. He is always conscious of our clients and staff and where traps are placed.
Very courteous and efficient in his service.
Many missed appointments in the past. The extermination even arrived after hours and a few times on the weekends when the residents were not around.
quick solutions to difficult problems
I love how when on site Assured is our shield. My only complaint is the response times to emails.
Reliable
Quick REsponse to Issues
Technicians care
Great communication by technician and store leadership.
1. Prompt responses to all requests.
2. Attends our site's Management review bi-annually to update on pest control program.
3. Have in depth knowledge of food safety and the impact of pest control program in food manufacturing environment
4. Have attended monthly meetings with customer regarding pest issues
5. Provides audit support
6. Prompt in adapting internal policy changes
7. Effective in implementing corrective actions
Excellent customer service and very knowledgeable. Ms. S.D. helped us navigate through our violations.
Excellent service
Technicans are informed, and good at informing our building and residents of best practices and helpful tips. Luis David Montilla is our recent/current tech. He has been thorough. He asks questions, helps find solutions. He has been very professional and mindful of the building, and handles communication well when on site. Supervisors are brought in when needed. Mike came in quite a while ago to advise us; we followed up in all suggestions and it fixed the issue. We have had assured environments service our buildings for many years. (it is OK to use this as a pull quote, but do not use my name. We are a self managed building, and I am simply a board member in charge of handling pest control. You could identify us as a "co-op, Upper West Side" or "a Brownstone Co-op, Bloomingdale/UWS" - I just prefer our co-op name not be listed because we don't have a way to manage folks. Try to ask us questions! I have already a let folks in the neighborhood know we use Assured Environments for our pest control. It is absolutely fine to let the persons named in this review. No that I and our building have name them here, it is OK for internal use.)
Technician was very knowledgable about the job,
Did a thorough inspection.
One of your workers is supposed to handle rat traps in the front and rear of our building. Each time he comes to the building he only handles the traps in the front. Then he writes on his completion sheet that the Super did not answer his phone. That is an untrue statement. The Super is always around, your worker is not contacting him. He obviously does not want to do his job efficiently. He is also endangering our property.
Assured is a pleasure to work with. The staff is friendly and knowledgeable, reliable, responsive, and the billing process is smooth and seamless. Thank you for your great work.
Jose haas been my service tech for over a year and half. He is professional, kind and dedicated. I have really enjoyed his service and hope for him to be rewarded.
Thank you,
Name removed
Building Manager
115 East 73rd Street
NYC 10021
Carlos services our suite every two weeks. He is always respectable, professional and knowledgeable and aware of our pest control needs. We welcome Carlos at all times.
Thank you Carlos.
communication, professional team and business knowledge
Prompt and Thorough.
Bottom line... cost. Any discounts, promotions or incentives would be great!
Timely, effective
I really do not have any issues. The service is good. He communicates well. We go over all results after he is finished and he answers any questions that I have
The service request was to take the dog down into the commercial basement and this was not done