based on 1749 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Text that services our building Rashem is very professional, courteous and attentive to the environment in the cellar.
Dependable and efficient. The BEST service technician!
Very well done inspection and professional approach to the job.
The same person (or a couple of people) should visit one specific place so they know what happens there
The schedule should be respected instead of showing up at random times
Very organized with billing and reports which is much appreciated. Friendly staff.
REsponsiveness
Consistency and professionalism.
The tech that comes regularly to our site is super respectful, kind and knowledgeable of our space and service needs. I look forward to seeing Carlos each visit. He provides excellent service to our company.
Thank you,
M
Jose is so professional and personable. He is knowledgeable and ALWAYS follows up!!!
You care about my concerns the service tech is very knowledgeable and respectful towards my shareholders request
Our service technician is always dependable and attuned to taking care of our rodent and bug problems which very seasonally. We have a large home and trust him implicitly to go through it unescorted to attend to the different areas that need to be addressed. When he wasn’t able to come the service manager came in his place which worked out really well for us.
Excellent service
Sevice Tech Jorge
Assured responds right away to any requests or concerns we have. Our Branch Manager, Supervisors and all the Technicians seem very experienced and are very good with following up.
My technician
Joe Arvinio communicated with our staff and the entire management team on all store visits. I appreciate all his work he has done in my store
Your technician, very thorough and professional.
Knowledgeable and courteous staff
Responsive
A team of professionals. Your associate, Evan goes above and beyond. Great communication.
You do a great job.
Good communication, positive employees that seem to enjoy what they do and who they work for.
BEST IN THE BUSINESS
I would appreciate more communication from the office. It has happened numerous times that the set appointment that was scheduled was changed with no input from your customer and no notification to your customer when the new appointment date was assigned for.
Your office knows that before a tech can enter a tenant’s apartment, that tenant needs 24 notice. Without this prior notice from your office the new scheduled appointment will need to be canceled. Normally no new appointment is scheduled since it is already at the end of the month. Therefore you are out of a payment for that month.
Our regular service technician, Angel, is outstanding. Very thorough and always takes care of any issues we may have. Always with a smile on his face and a great attitude.
Also, we have one problem apartment (waterbugs) and Danny has been great in trying to get it resolved.
While, from some reason, the regular service technician didn't show up, the replacement one showed up after the working hours more interested in his cell phone than the job he suppose to do. So far the service in general is very superficial and repeatedly we receive recommendations for special services (extra money) if we would like to have the expected results.
We love Johnny, he is great and is very helpful
Good morning, all,
Your staff are very professional, and they do a wonderful job. They are very respectful people.
.
Thank you,
Best,
S. Last name removed
Angel is the best! We cannot praise him enough. Wish all of our neighbors used him!
Dennis is great!