based on 318 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
One of your workers is supposed to handle rat traps in the front and rear of our building. Each time he comes to the building he only handles the traps in the front. Then he writes on his completion sheet that the Super did not answer his phone. That is an untrue statement. The Super is always around, your worker is not contacting him. He obviously does not want to do his job efficiently. He is also endangering our property.
Assured is a pleasure to work with. The staff is friendly and knowledgeable, reliable, responsive, and the billing process is smooth and seamless. Thank you for your great work.
Jose haas been my service tech for over a year and half. He is professional, kind and dedicated. I have really enjoyed his service and hope for him to be rewarded.
Thank you,
Name removed
Building Manager
115 East 73rd Street
NYC 10021
Carlos services our suite every two weeks. He is always respectable, professional and knowledgeable and aware of our pest control needs. We welcome Carlos at all times.
Thank you Carlos.
communication, professional team and business knowledge
Prompt and Thorough.
Bottom line... cost. Any discounts, promotions or incentives would be great!
Timely, effective
I really do not have any issues. The service is good. He communicates well. We go over all results after he is finished and he answers any questions that I have
Friendly reliable & professional service.
Technician is courteous, prompt and thorough in his assessment of our suite.
On point
Carlos is our onsite technician.
Good communications with the client.
Takes care of any current issues.
Always recommends ways to improve our services and protective measures.
Communication is very open, but informative.
Technicians are very informative and listens to all the issues to resolve them.
We have a particular situation that we can't always be on-site and you have been very good at working with us with your Management and Service Dept. Thank you
I receive quick responses to my need for service.
Pricing is too high
Assured provides friendly and professional techs that listen to concerns, provide great feedback and great results.
The Technicians who service our office are very professional.
Keeps monthly schedule, advises of any issues and recommends solutions.
I NEED TO KNOW, WHEN ARE YOU GUYS COME BACK TO LET THE TENANATS KNOW,PLEASE. THANK YOU
Technicians go above and beyond. The customer service is amazing.
Very professional, quality service and responsiveness.
My technician Jose is a very conscientious very professional. Individual always going a little bit extra always looking always searching always giving advice on how we can do things better. Ed Clark
Technicians are not professional
My building is a start-up building for your new hires, I have not had a regular technician in 3 years. I don’t have time showing the new guys around my property. Please be more professional.
I need your team to perform better, come when scheduled & communicate with my Chef at park Ave Kitchen, William Lustberg. Call me with any inquiries. Name removed, Director of NY Operations.
Dependable, addresses and/or takes action of any activity. Explains his findings and any actions to ensure control.
Technician was very knowledgable about the job,
Did a thorough inspection.