based on 338 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional technician
Extremely competent and professional. Assured technicians are most accurate and precise.
Your technicians provide great services whit pride, and they love the job they do.
Assured is responsive to our needs and emergency requests.
When I have a problem you have always been responsive and helped to solve it. You stuck with me until the problem was resolved.
Assured Environment provides quality service @ a fair price.
Everything
I am very happy to have found Assured Environments to be my exterminating company. The account executive Doug Siu was very patient, friendly, professional & knowledgeable when I explained the issues that my tenant was experiencing in his apt. The team also did excellent work & was very punctual, professional & friendly. The technician came last Friday with applying the 1st treatment & my tenant already noticed the difference that is working already. I'm very happy with them & will definitely recommend them to all my friends & family.
Thank you 🙏🥇🏆
Cathy
Service technician and Service Manager work very well with each other.
Excellent Techs! Courteous and very knowledgeable.
Their Efficiency, punctuality. Politeness and fast reply to my emails and calls
Eddie, who comes to provide services for you is extremely polite, punctual and professional.
Consistant and very polite to my staff and shareholders.
non effective mice treatment
Over the past two months we have had a mouse/rat infestation. The techs that come have not done anything to assist besides putting down non-baited traps that are not helping. We have called several times and each time a tech comes they do little to nothing. They have not evaluated the perimeter of the property or given us any indication as to how the rodents are getting in. We had the head of maintenance from Mercy Hospital reach out and a supervisor came to our site. All he did was complain that he had to come here all the way from upstate. He checked one room. When we requested that he look outside he refused. We then asked him to check a lounge that we specifically mentioned when we called and her begrudgingly walked down the hallway to do that. He then showed us a list on his phone of all of the other sites he had to go to.
This visit was unprofessional. Also, we do not need a pest control company that just comes for visits to collect money, but does not actually assist us when we have an issue.
prompt, reliable and thorough
Their A/R personnel is not knowledgeable of her job and that is very critical to Assured and frustrating to us, the clients.
The service reports are doubtful.
Put more poster on public notice
professional, reliable and helpful... great results
Proactive, consistent and gets the job done. The building's rodent and roach issues have diminished with positive feedback from residents and staff.
your staff were very in touch and keep management informed of all
Assured is collaborative and responsive
our inspection reports are always indicating the wrong information about the glue traps laid. We have called several times to rectify with no resolution or call backs.
The tech that does my building is an outstanding worker, knowledgeable, and professional. Very happy with the service.
prompt when called for a concern.
Tech Edwin Rivas is professional and accommodates our needs and provides excellent customer service.
Yeah Christian came back to my Wendy's store #7998 to cover someone who was on vacation. Christian was my original Tech and he is outstanding. Does a great job everytime he is in the store.
Quick response, flexibility to adapt when our internal policies are updated. Quarterly risk assessments and participation in Semi-annual management reviews and audits
Very thorough
I wish we had more interactive discussion with your personnel/supervisor about exactly what they would do and how to solve problem. Your supervisor gave a sales pitch and said mice are citywide problem and you have 70% of Upper East business and not much more. I thought you were search and seal but there was not much searching. We had to find more holes to fill and my family and our superintendent told your guy what holes to fill. Problem SEEMS to be taken care of ( time will tell) but I would expect that you as professionals would lead the effort more. To you it may seem mundane but to your customers it is a serious stressful and distressing experience to deal with mice infestation.