based on 1702 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Send the same guy month after month -- so there is consistency and he knows where everything is
You should give an automated advance notification when you plan to visit a property (automated email with scheduling capabilities). All of my buildings in your care are multi-unit. So without advance warning you can’t treat some key tenant units so it’s a waste of time and money.
Great customer service, responsiveness, and knowledge.
Assured needs to have much better internal communication. The right hand never seems to know what the left is doing, and there sometimes is confusion among the various technicians around the plan for our facility, and schedules.
Assured Environments was immediately responsive to our rodent problem and has followed up appropriately. The exterminator who came was very pleasant to deal with and seemed to quickly discover the source of our problem. So far so good, but only time will tell if the problem has been completely resolved.
Shusana at the office is excellent. Albert (recently retired) and Israel (new guy) are both also excellent. They arrive on time, answer my questions and seem to do a thorough job.
I appreciate the professionalism of each technician who has serviced our building. If there is an issue they always contact me directly. Courteous, clean, and polite. I always feel they are going above and beyond.
The technician is the best. The nicest man and always with a smile on his face. He does a great job!
I had an emergency request yesterday for our nursery school and the company gave me an immediate and appropriate service, that served my needs.
Jose has been an excellent Vendor for our Property.
Very pleased with his service.
Thank you!
Great customer interaction
Very professional, punctuality
Team has been doing a great job and they always communicate with the Leadership team to keep us in the know. Results have been great
Great service!
Pricing is a bit high.
The bi weekly - Route exterminator is very friendly and always ready to assist.
The Support staff in the office is always very helpful.
Our account rep. is always responsive.
We have been using Assured for many year and have recommended them to anyone who needs a good Exterminator company.
Our technician is wonderful and always attentive.
Sometimes, when your tech comes, he doesn't remove the old sticky traps. I end up removing them because there are vermin on them, so he doesn't put a new one when he comes again.
There is not enough space for me to complete an honest review.
Consistent
I was trying to type 10 so the 1 did not click and I could not go back.
Not disappointed, we are satisfied customers
Excellent follow up and nice to receive a regular report after each visit.
The Assured associate comes to the First name removed usually later in the day, and usually late in the week. If he finds moths near the rice or bird seed sections, he wants us to strip sections and leave product in the freezer for days, negatively impacting our weekend business which happens to be our busiest days.
Very responsive and responsible
absolutely zero information when making changes to the tech will be servicing the property.
The extermination services can be much more in depth. Lastly when the regular tech is out the replacement has no information about the property. therefore, we have to show them what needs to be done & escort them they should have at the very least a list of what should be covered & done for the property before being assigned to it. we often are so busy that we have to turn away service because we just do not have anyone to escort the guy doing coverage.
thank you
Technician's are professional knowledgeable and dedicated to correcting pest issues
Very professional service at the warehouse.
always on point on each visit. Fast responds when we have any issue
Efficient, pleasant, timely
Johnny does an amazing job, he is great. He has always been willing to help, and is a true professional. Thank you for all of your help. You are amazing.