Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 1, 2026 — Rated 10 out of 10 by Jonathan Haar Trek Bicycle Cambridge
What do you like about our products and services?

Erik did just a beautiful job in building a frame I brought in to its final product. I can’t recommend the store more highly. I got none of the attitude that I get in other local bike stores, they just took it and found all the parts that I was missing and put it together. They are just great.

Report a concern   April 1, 2026 — Rated 10 out of 10 by David Silvera World of Wheels
What do you like about our products and services?

I just purchased a Aventon abound LR. Very good service. I recommend everyone to purchase there bike here. Big selection of bikes. very, very good service to help the customer very excellent customer service. there was a gentleman named Jason and there was someone else they’re excellent service. I ordered a bike seat to carry the kids in and it was not in yet and the bike came in earlier and they said they’ll have it Friday and they got it done earlier and that’s a huge huge points. And they call me !!! Store clean. I really don’t do so many reviews, but I had to do this one. Overall, I went too many stores to look at different bikes, but I recommend this store. It’s one of my favorites. Thank you! What people don’t understand it’s all about customer service.

And then speaking about the bike, there’s one that shorter length and then there’s one longer and the gentleman recommend the longer one, and I’m so happy because it’s the perfect bike there’s always secret purchasing the perfect fit!

So I recommend this is The Best

Service department
I remember I brought my kids bike to fix some tires. They explained everything well they had it ready. I just had to wait for it. They’re really really good so I recommend to bring all your bikes to this place.

Thank you

Report a concern   April 1, 2026 — Rated 10 out of 10 by M.F. Trek Bicycle Geneva
What do you like about our products and services?

When I visit, I am made to feel appreciated as a customer and as "one of the family"; staff is kind, attentive, knowledgable, and professional. There are opportunities for me to get involved in activities.

Report a concern   April 1, 2026 — Rated 10 out of 10 by Brigitte Neurauter Peto Bike
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Kompetenz
Professionelle persönliche Beratung
TollesTeam das immer sehr freundlich und gut aufgelegt ist

Report a concern   April 1, 2026 — Rated 10 out of 10 by Linda Franje Iowa Bike Co
What do you like about our products and services?

Everyone was friendly , helpful, knowledgeable!

Report a concern   April 1, 2026 — Rated 10 out of 10 by W.J.H. Lewes Cycle Sports
What do you like about our products and services?

I walked into your store and was immediately greeted by Ann. She then listened to what I was looking for, asked a few questions and showed me my options. After, I went to another local shop. They were friendly but not quite as knowledgeable. I went back the next day and bought my bike and supplies from your shop. Thanks!

Report a concern   April 1, 2026 — Rated 10 out of 10 by J.W. Rats Cycles Springfield
What do you like about our products and services?

Staff was very helpful and knowledgeable. Service was fast and I’m thankful. I always go to Rat Cycle for all my biking needs.

Report a concern   April 1, 2026 — Rated 10 out of 10 by J.F. Trek Bicycle Olympia East
What do you like about our products and services?

Good experience in finding a new e-bike that fits and geared toward my interests.

Report a concern   April 1, 2026 — Rated 10 out of 10 by D.D. Revolution Bicycles
What do you like about our products and services?

Friendly, knowledgeable service.

Report a concern   April 1, 2026 — Rated 10 out of 10 by Sarah Mast Lincoln Avenue Cycling
What do you like about our products and services?

Quality service, helpful advise, trustworthy business.

Report a concern   April 1, 2026 — Rated 10 out of 10 by N.M. Woody's Bicycles
What do you like about our products and services?

Ease of rental and drop-off. Robert was also very helpful in giving us local recommendations. Had a great Saturday biking around!

Report a concern   April 1, 2026 — Rated 10 out of 10 by Rockie Ondreyprete Trek Bicycle Highlands Ranch
What do you like about our products and services?

Love all the employees very friendly and helpful

Report a concern   April 1, 2026 — Rated 10 out of 10 by K.G. Bushtukah - Richmond
What do you like about our products and services?

Great customer service

Report a concern   April 1, 2026 — Rated 10 out of 10 by G.K. Velocity Multisport & Cycling
What do you like about our products and services?

State of the art

Report a concern   April 1, 2026 — Rated 10 out of 10 by Robert Trantham Bob's Bicycle Shop
What do you like about our products and services?

Friendliness and eagerness to help people with their questions and bike related issues. I came in there on my way out of town for a vacation and I admit I was very scatterbrained dealing with everything. I wanted desperately to take my beach cruiser on vacation with me as I was going to another beach. They were calm and fast and helpful and got everything taken care of that I needed to fix it and help me get it there on my Jeep! They definitely earned my business and my thanks I loved being able to ride my beach cruiser on vacation! Thanks guys!

Report a concern   April 1, 2026 — Rated 10 out of 10 by L.A. Freewheel Bike Bloomington
What do you like about our products and services?

The employees working there are very friendly and helpful.

Report a concern   April 1, 2026 — Rated 10 out of 10 by K.L. The Bike Lane - Reston
What do you like about our products and services?

Love your exceptional customer service and helpful staff!

Report a concern   April 1, 2026 — Rated 10 out of 10 by M.M. Cycology Bikes Inc.
What do you like about our products and services?

The staff at Cycology Bikes has always been welcoming, friendly and helpful. They helped my husband and I pick out e-bikes 3 years ago and have provided us with consistent excellent customer support since then. We have only good things to say about this bike shop!

Report a concern   April 1, 2026 — Rated 10 out of 10 by Eric Downing Trek Bicycle Grand Junction
What do you like about our products and services?

The people at this store are the BEST!

Report a concern   April 1, 2026 — Rated 10 out of 10 by S.M. Cycle Therapy
What do you like about our products and services?

Absolutely amazing service! And staff are so helpful i look forward to my next visit.

Report a concern   April 1, 2026 — Rated 10 out of 10 by M.K.K. Dakota Outdoors
What do you like about our products and services?

The service

Report a concern   April 1, 2026 — Rated 10 out of 10 by M.L. Landry's Bicycles - Needham
What do you like about our products and services?

Both Max, who worked with me when I brought my bike in for service, and Chris, who helped me buy a helmet and lights when I came to pick up my bike, were terrific. Knowledgable and friendly. Owen was also great on the phone when he called about replacing a part.

Report a concern   April 1, 2026 — Rated 10 out of 10 by C.K. Stadium Bike
What do you like about our products and services?

Quality Trek bycycles

Report a concern   April 1, 2026 — Rated 10 out of 10 by S.F. Trek Bicycle Corte Madera Marin
What do you like about our products and services?

Rafael was incredibly thorough, kind and engaging

Report a concern   April 1, 2026 — Rated 10 out of 10 by John Browning Cyclesport
What do you like about our products and services?

Very thorough and professional. Always enjoy visiting the shop

Report a concern   April 1, 2026 — Rated 10 out of 10 by C.B. Landry's Bicycles - Boston
What do you like about our products and services?

Friendly and knowledgeable staff now and across the years. Good service, as well as good product, and I feel comfortable doing business at this bike shop.

Report a concern   April 1, 2026 — Rated 10 out of 10 by Carol Collotti Peddler's Shop
What do you like about our products and services?

Very professional and courteous staff.

Report a concern   April 1, 2026 — Rated 10 out of 10 by J.P. CB Cycle Works
What do you like about our products and services?

The owner and staff know exactly what they are talking about…. Nobody does mountain bikes like these guys

Report a concern   April 1, 2026 — Rated 10 out of 10 by W.D. Radsportstudio Meitingen
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Freundliche und kompetente Beratung
Schnelle und zuverlässige Ausführung der Arbeiten.

Report a concern   April 1, 2026 — Rated 10 out of 10 by HansPeter Knötig Fahrrad Hammer Eilenburg
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Kompetente Beratung. Rasche Reparatur bei schwierigen defekt. Guter Preis. Spitzenkommunikation. Gerne wieder.


Privacy Policy