Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   March 31, 2026 — Rated 10 out of 10 by N.C. Bike Masters
What do you like about our products and services?

I like that every time I walk into the store, I am greeted kindly. And every time I leave you’re store, I am encouraged to come back again, even if I didn’t purchase anything, but you took the time to answer questions and/or assist me.

I appreciate that most electronic products I purchase come with a warranty, in the event of a malfunction or crash.

Thank you for understanding that we need each other to keep things rolling.

Report a concern   March 31, 2026 — Rated 10 out of 10 by S.C. Machinery Row
What do you like about our products and services?

Derek was amazing in service. He listened and spent the time I needed. Superior!

Report a concern   March 31, 2026 — Rated 10 out of 10 by Lori Davidson Infinity Bicycles - Daphne
What do you like about our products and services?

The customer service was awesome-I brought two bikes in for service and the staff was very knowledgeable and friendly. I love this bike shop its where I bought my bike and I wouldn't go anywhere else.

Report a concern   March 31, 2026 — Rated 9 out of 10 by J.S. Peak Cycles
What do you like about our products and services?

Gary! He is super friendly and always happy to take the time to help

Report a concern   March 31, 2026 — Rated 10 out of 10 by James Jim Kaiser Arlington Velo Sport Bicycle Shop
What do you like about our products and services?

Mark and the team at Arlington Velo are absolutely the best. They really care about you and your bike. Hard to find that attitude in today's business world.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Phil Owen Trek Bicycle Rockford
What do you like about our products and services?

Great people will to help my daughter fix her peddles even though your staff was very busy.

Report a concern   March 31, 2026 — Rated 10 out of 10 by E.A. Ascent Cycling
What do you like about our products and services?

If they don't have what I need on hand they don't waste time getting the part.
Service is always great, 100%.
And they love my dog as much as she loves them. 😉

Report a concern   March 31, 2026 — Rated 10 out of 10 by A.C. Mike's Bike Shop
What do you like about our products and services?

Our recent purchase experience was excellent you even delivered our new bikes because our trailer hitch for the bike rack was not installed yet.

Thanks Stephen for all your help !!!

Report a concern   March 31, 2026 — Rated 10 out of 10 by B.G. MACOMB BIKE
What do you like about our products and services?

Good customer service and work well done!

Report a concern   March 31, 2026 — Rated 10 out of 10 by Sarah Turney Trek Bicycle Rockville
What do you like about our products and services?

Great products and customer service.

Report a concern   March 31, 2026 — Rated 10 out of 10 by B.S. Wheat Ridge Cyclery
What do you like about our products and services?

Great service and knowledge of bike repairs and sales

Report a concern   March 31, 2026 — Rated 10 out of 10 by L.V.L. Fietsen Oostvogels
What do you like about our products and services?

alles ok !

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.O. Cycles Cadieux
What do you like about our products and services?

Très bon service

Report a concern   March 31, 2026 — Rated 10 out of 10 by S.L. Long Beach Bicycles
What do you like about our products and services?

Friendly, honest, and reliable service. If you’re in Last name removed Beach and need a bike - they’ve got you covered.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Darin Lien DON'S BIKES OF RIALTO
What do you like about our products and services?

Best bike shop in the area. Great selection. Best employees.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Joel Loving Trek Bicycle Lee’s Summit
What do you like about our products and services?

Our service was professional and very helpful. Definitely recommend this store to all bicyclists.

Report a concern   March 31, 2026 — Rated 10 out of 10 by D.K.B. Free Flight
What do you like about our products and services?

The service and recommendations are always top notch!

Report a concern   March 31, 2026 — Rated 10 out of 10 by Devon Neujahr Bike Doctor - Bel Air
What do you like about our products and services?

They did a great job with my mountain bike. Two new inner tubes, new brake pads, replaced bearings, tuned the shifter, and cleaned up the bike. It was done within a week. Staff is friendly and very helpful.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Harry Jones Maplewood Bicycle
What do you like about our products and services?

I’ve experienced top shelf customer service each time I walked in the door. I visit for service often.

Report a concern   March 31, 2026 — Rated 10 out of 10 by P.G. Trek Girona
¿Qué es lo que le gusta de nuestros productos y servicios?

El tracte humà.

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.C. Albion Cycles
What do you like about our products and services?

Always great customer service, friendly, welcoming, and can do attitude. Speed of bike repair and good pricing

Report a concern   March 31, 2026 — Rated 10 out of 10 by K.L. Cycles Cadieux
What do you like about our products and services?

Il prenne leur temps pour expliquer et tu rentre la et tu fait déjà parti de la famille

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.F. GoodSpeed Cycles - Homewood
What do you like about our products and services?

Knowledgeable and friendly staff that listen carefully and explain/answer questions.

Report a concern   March 31, 2026 — Rated 10 out of 10 by L.S. Landry's Bicycles - Needham
What do you like about our products and services?

I have had my bikes serviced at Landry's for ten years. The service has been consistently very professional - informative, skilled, courteous, and delivered on time.

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.B. Muskoka Bicycle Pro Shop
What do you like about our products and services?

Amazing and knowledgeable staff. Great service!

Report a concern   March 31, 2026 — Rated 10 out of 10 by D.L. Bushtukah - Richmond
What do you like about our products and services?

Good service everything was smooth.

Report a concern   March 31, 2026 — Rated 10 out of 10 by Shannon Tarling Phat Tire Tulsa South
What do you like about our products and services?

Very helpful customer service

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.V.G. LEUPI BIKE GmbH
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Umfangreiches Angebot an Bikes und Bekleidung, sehr gute und professionelle Beratung der Kundschaft!

Report a concern   March 31, 2026 — Rated 10 out of 10 by M.G. Trek Bicycle Sydney
What do you like about our products and services?

Friendly service helpful staff

Report a concern   March 31, 2026 — Rated 10 out of 10 by Jacob Reed Phat Tire Tulsa South
What do you like about our products and services?

Friendly staff. Was told they were busy and it’d be about a week before my bike was ready. ‘Twas ready before the aforementioned week was up and the bike now rides beautifully.


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