Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   May 23, 2026 — Rated 10 out of 10 by Yvonne Stokes BikeWorld
What do you like about our products and services?

Large variety of products, helpful staff.

Report a concern   May 23, 2026 — Rated 10 out of 10 by P.M. Landry's Bicycles - Worcester
What do you like about our products and services?

I love my e-bike and thank you again Neil for all your help. Your the best

Report a concern   May 23, 2026 — Rated 10 out of 10 by T.T.E. Peddler's Shop
What do you like about our products and services?

Great products and great people running the store...

Report a concern   May 23, 2026 — Rated 9 out of 10 by John Waite Idaho Mountain Touring
What do you like about our products and services?

Great products and service. Sales could be a bit better.

Report a concern   May 23, 2026 — Rated 10 out of 10 by O.S. Gregg's Cycles - Greenlake
What do you like about our products and services?

Knowledge, care and patience from the wonderful staff!

Report a concern   May 23, 2026 — Rated 10 out of 10 by K.C. Trek Bicycle Beaverton
What do you like about our products and services?

Trek is wonderful!

Report a concern   May 23, 2026 — Rated 10 out of 10 by K.D. Trek Bicycle Wilmington
What do you like about our products and services?

Always great service and great with tuneups

Report a concern   May 23, 2026 — Rated 10 out of 10 by Jared/Julie Kaufman Action Bikes and Outdoor of Milford
What do you like about our products and services?

Their personalized service is second to none. Always a pleasure working with Xavier and the rest of the team

Report a concern   May 23, 2026 — Rated 10 out of 10 by B.S. Landry's Bicycles - Worcester
What do you like about our products and services?

Friendly and knowledgeable

Report a concern   May 23, 2026 — Rated 10 out of 10 by C.O. Trek Bicycle Cycle Loft
What do you like about our products and services?

Service is great as usual

Report a concern   May 23, 2026 — Rated 10 out of 10 by T.S. Scheller's Fitness & Cycling-St. Matthews
What do you like about our products and services?

great services, friendly and helpful staff

Report a concern   May 23, 2026 — Rated 10 out of 10 by Joe Garcia Cranky's Bike Shop
What do you like about our products and services?

Honest

Report a concern   May 23, 2026 — Rated 10 out of 10 by K.D. Landry's Bicycles - Westboro
What do you like about our products and services?

Top notch sales and help getting set up.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Kelly Crone Alter Ego Sports
What do you like about our products and services?

Very knowledgeable and honest

Report a concern   May 23, 2026 — Rated 10 out of 10 by T.J. Trek Bicycle Store Racine
What do you like about our products and services?

Lee was great sold me a bike rack installed it on my car and i was off in ten minutes!

Report a concern   May 23, 2026 — Rated 10 out of 10 by Janet Herseim Trek Bicycle San Marcos
What do you like about our products and services?

Updates on service and parts ordered, Great communication. Made sure I got info on shifting

Report a concern   May 23, 2026 — Rated 10 out of 10 by R.R. Wheaton's Cycle
What do you like about our products and services?

Staff is always knowledgeable, helpful and friendly.

Report a concern   May 23, 2026 — Rated 10 out of 10 by D.M. Trek Bicycle Walled Lake
What do you like about our products and services?

The employees were very helpful and took care of us when we were shopping for a helmet for our toddler. I had an online coupon and they honored it and made sure we had what we needed! Definitely worth the trip to this store!

Report a concern   May 23, 2026 — Rated 10 out of 10 by C.A. Cyclery USA - Redlands
What do you like about our products and services?

It was excellent service * fix when they promised

Report a concern   May 23, 2026 — Rated 10 out of 10 by John Mcalees Trek Bicycle Cottonwood Heights
What do you like about our products and services?

Rylie was beyond helpful in picking out mountain bikes. We are new to Utah and new to the mountain bike scene (but not biking scene), but it’s a whole different world. Rylie took time with us, helped determine what would be best for us, explained everything about the bikes and what we might need. She loves what she does and is great at what she does. I highly recommend this store and ask for Rylie!

Report a concern   May 23, 2026 — Rated 10 out of 10 by D.T.G. Verde Valley Bicycle Company
What do you like about our products and services?

From the moment you walk in the door it's clear this isn't just a bike shop- it's a sanctuary for riders. Zac doesn't just sell bikes; he lives to ride. The staff's knowledge runs deep and their enthusiasm is magnetic. In a place of assembly-line bike retail this place is a rare find.

Report a concern   May 23, 2026 — Rated 9 out of 10 by J.M. Trek Bicycle Broomfield
What do you like about our products and services?

Darren was so helpful getting me set up with my new bike! He even recommended a couple trails close to where we live.

Report a concern   May 23, 2026 — Rated 10 out of 10 by R.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I like the customer friendly staff who know their products.

Report a concern   May 23, 2026 — Rated 10 out of 10 by K.E. Kamikaze Bikes
What do you like about our products and services?

Nice to go to a place where they know your name

Report a concern   May 23, 2026 — Rated 10 out of 10 by S.B. Bike Mart - Richardson
What do you like about our products and services?

Services are always very good.

Report a concern   May 23, 2026 — Rated 10 out of 10 by S.M. Wheel & Sprocket, Fox Point
What do you like about our products and services?

Customer service was great. Someone greeted me as soon as i entered, showed me what i needed to maintain my bike. They told me they would help with installing my pedals and I could bring the bike to the store and use the new bike area to install pedals.

Report a concern   May 23, 2026 — Rated 10 out of 10 by David Cichocki Eddys Bike Shop - Akron
What do you like about our products and services?

Super friendly and service was done ahead of quoted date

Report a concern   May 23, 2026 — Rated 10 out of 10 by D.W. Mystic Cycle Centre
What do you like about our products and services?

Quick and efficent. Was very helpful asking if I needed anything else and gave me advice for trails around here. Overall a really good experience.

Report a concern   May 23, 2026 — Rated 10 out of 10 by K.R. North Division - Hillyard Bicycle
What do you like about our products and services?

Great service buying our first e-bikes. Very professional, knowledgable, and friendly staff. Our 2 new bycycles we're ready to go when we arrived at the store. Dan did a great job explaining the e-bike features and adjusting the bikes before we did a test ride. After the ride, Dan showed us how to mount the 2 bikes on the rack that we purchased. Dan explained the bicycle accessories that we might need, plus he called the sister store to have them set aside a storage case that we picked up later at their 2nd store. When we arrived at the 2nd store, our storage case was waiting on the counter for us. Everything was great. Highly recommend!

Report a concern   May 23, 2026 — Rated 10 out of 10 by Jason Marquis Trek Bicycle Grand Blanc
What do you like about our products and services?

Laura was amazing. Super knowledgeable and easy to work with! 10/10!!!!


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