Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   May 23, 2026 — Rated 10 out of 10 by N.V. Brandon Bikeworks
What do you like about our products and services?

Awesome customer service.

Report a concern   May 23, 2026 — Rated 10 out of 10 by D.S. Landry's Bicycles - Natick
What do you like about our products and services?

Oliver Brown was amazing fixing my wife's rear flat that i had started and realized I was way over my skis with the new gear technology

Report a concern   May 23, 2026 — Rated 10 out of 10 by William Smith B&L Bicycles
What do you like about our products and services?

Super friendly staff, pretty good selection given the space. Genuinely good people

Report a concern   May 23, 2026 — Rated 10 out of 10 by D.M. Cyclesmith - Dartmouth
What do you like about our products and services?

Great service and high quality products. Knowledgeable staff

Report a concern   May 23, 2026 — Rated 10 out of 10 by Michael Bloom Wheel & Sprocket, Evanston
What do you like about our products and services?

Houdini was great at helping me find the Tire Sealant and valve tool I needed. Was also fun to talk to about cycling in Colorado and beyond.

Report a concern   May 23, 2026 — Rated 10 out of 10 by R.F. Trek Bicycle Allentown
What do you like about our products and services?

Drew was great to talk with and extremely knowledgeable.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Z.K.B. Bob's Beach Bicycle Works - Indialantic
What do you like about our products and services?

Great work done with a nice attitude!

Report a concern   May 23, 2026 — Rated 10 out of 10 by J.S. Colonial Bicycle Company
What do you like about our products and services?

Fun crew, no overselling, I learn something every time I go in there!

Report a concern   May 23, 2026 — Rated 10 out of 10 by Timothy Bridenstine Cyclery USA - Riverside
What do you like about our products and services?

The knowledgeable and friendly staff are the best. Tim in the service department is exceptional. We are new customers and he made us feel welcomed and that we are in the right place. We felt comfortable leaving our bike. And will recommend to our friends.

Report a concern   May 23, 2026 — Rated 10 out of 10 by J.P. Extreme Ski & Bike
What do you like about our products and services?

Excellent service

Report a concern   May 23, 2026 — Rated 10 out of 10 by R.S. North Division - Hillyard Bicycle
What do you like about our products and services?

Fast and very knowledgeable

Report a concern   May 23, 2026 — Rated 10 out of 10 by S.S. Bicycle Habitat - Brooklyn
What do you like about our products and services?

Knowledgeable, unpretentious, and fun! Libby is the best!

Report a concern   May 23, 2026 — Rated 10 out of 10 by D.R. Trek Bicycle Kingston
What do you like about our products and services?

Very professional and helpful . My bike was ready at the time they had said it would . At the time of pickup , I was also looking to buy a new helmet . The staff was very helpful with this as well .
Highly recommend their services .

Report a concern   May 23, 2026 — Rated 10 out of 10 by Jeff Anderegg SPRING STREET SPORTS
What do you like about our products and services?

The folks at spring Street are relentlessly, vigorously, and effortlessly the best bike shop in the area. Thanks so much for the excellent service!

Report a concern   May 23, 2026 — Rated 10 out of 10 by D.M. Summit Bicycles - Los Gatos
What do you like about our products and services?

Friendly service (Justin was awesome) clean store, relaxed atmosphere.

Report a concern   May 23, 2026 — Rated 10 out of 10 by Z.R. Syracuse Bicycle
What do you like about our products and services?

I consistently have excellent customer service and competent, passionate maintenance/repair services at reasonable pricing. That's why I keep coming back.
Although I've had great experience with many mechanics there over the years, I've recently had the pleasure of working with Kevin who is outstanding at his job. Really glad to work with him!

Report a concern   May 23, 2026 — Rated 10 out of 10 by G.B. Trek of CLT Lake Norman
What do you like about our products and services?

Did the job, I bought a bike and am happy with it, so far..

Report a concern   May 23, 2026 — Rated 9 out of 10 by J.S. Velo Köbi
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Bike fährt wieder wie neu

Report a concern   May 23, 2026 — Rated 10 out of 10 by Dario Demetlika Trek Bicycle Port Coquitlam
What do you like about our products and services?

Attention to detail and good customer service.

Report a concern   May 23, 2026 — Rated 10 out of 10 by M.D. Trek Bicycle Lancaster
What do you like about our products and services?

My bicycle problem was treated quickly and repaired parts were ordered and once they arrived service was completed promptly.
Work was excellent

Report a concern   May 23, 2026 — Rated 10 out of 10 by Kaleb Rodolph Mountain Sports
What do you like about our products and services?

Emerson was super knowledgeable about climbing and got me all hooked up with what I needed.

Report a concern   May 23, 2026 — Rated 10 out of 10 by H.D. S3 Velo
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Die freundliche und kompetente Beratung…

Report a concern   May 23, 2026 — Rated 10 out of 10 by C.L.D. Zane's Cycles
What do you like about our products and services?

I’ve found Zane’s to offer honest, reliable and efficient service. The employees are kind and always go the extra mile to help you out.

Report a concern   May 23, 2026 — Rated 10 out of 10 by J.R. Machinery Row
What do you like about our products and services?

Great service, always friendly staff. Overall the best bike shop in Madison.

Report a concern   May 23, 2026 — Rated 10 out of 10 by C.S. Bicycle Tech
What do you like about our products and services?

Genuine, caring staff.

Report a concern   May 23, 2026 — Rated 10 out of 10 by A.B. Phat Tire Edmond
What do you like about our products and services?

Josh was amazing to work with. He is knowledgeable, kind, and accommodating. He spent time setting my bike up, and during my initial visit, he took the time to let me try different bikes and answer my plethora of questions. Thanks Josh!

Report a concern   May 23, 2026 — Rated 10 out of 10 by M.H. North Division Bicycle
What do you like about our products and services?

Luke got my repairs done quickly to get back riding and I made an appointment for a couple of weeks from now to get some other maintenance done. Smooth and quick service. My new bike shop.

Report a concern   May 23, 2026 — Rated 10 out of 10 by K.M. Cycology Bikes Inc.
What do you like about our products and services?

excellent service, thanks Drew for great work

Report a concern   May 23, 2026 — Rated 10 out of 10 by R.R. Benidorm Bikes and Service
What do you like about our products and services?

Great knowledge and customer service

Report a concern   May 23, 2026 — Rated 10 out of 10 by J.M. Pedals & Petals
What do you like about our products and services?

Service is great!


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