Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   June 14, 2026 — Rated 10 out of 10 by C.P. Cyclesmith - Dartmouth
What do you like about our products and services?

Staff is great service is great!

Report a concern   June 14, 2026 — Rated 10 out of 10 by Terry Schmidt Rydjor Bike Shop
What do you like about our products and services?

The best bike shop around!

Report a concern   June 14, 2026 — Rated 10 out of 10 by BEX ISOYA川崎
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自転車の不調箇所について丁寧に聞き取り適切に対応してくれました

Report a concern   June 14, 2026 — Rated 10 out of 10 by S.A. Burlington County Bike Shop
What do you like about our products and services?

Service is always fast, friendly, and efficient. I get my bike serviced every year and I will bring it back again.

Report a concern   June 14, 2026 — Rated 10 out of 10 by G.M. Martin's Bicycle
What do you like about our products and services?

Very courteous and helpful with an old (but sentimental) child's bike.

Report a concern   June 14, 2026 — Rated 10 out of 10 by Angela Woolley Brielle Cyclery
What do you like about our products and services?

Since I purchased my bike back in 2020, Brielle Cyclery has extended the absolute best customer service. I have only ever had my bike serviced there and every time they are, well informed, patient, kind and always available. At this point, I don't trust anyone else. I highly recommend!

Report a concern   June 14, 2026 — Rated 10 out of 10 by R.Y. Wheat Ridge Cyclery
What do you like about our products and services?

Staff was all about customer service. Walked in with a problem with my chain and shifting and took care of me immediately. Everyone was helpful and friendly.

Report a concern   June 14, 2026 — Rated 10 out of 10 by J.M. Bicycles Plus
What do you like about our products and services?

Great service. Willing to take on small part orders or service that the shop down the road won’t touch. Needed to order a glide pad for a front derailleur. Impala told me I’d need to replace the derailleur because the pad couldn’t be sourced separately. When I informed them that I had the part number for it the claimed not to be able to get one in. Bicycles Plus ordered me the snap-in part and had for pick-up in 3 days. $4 instead of a full derailleur replacement. Thank you!

Report a concern   June 14, 2026 — Rated 10 out of 10 by D.H. Phat Tire Broken Arrow
What do you like about our products and services?

The store is clean and simple (not overly loud or chaotic) and seems to offer everything you really need for bicycling! The owner is also nice and took time just to chat with our little man.

Report a concern   June 14, 2026 — Rated 10 out of 10 by Robert Cloutier Trek Bicycle Pontiac
What do you like about our products and services?

Trek bicycles are very high quality and the service provided at Trek Bicycle Pontiac is prompt and impressive!

Report a concern   June 14, 2026 — Rated 9 out of 10 by P.D. Radsport Jachertz GmbH
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Wir bedanken uns für den freundlichen und kurzfristigen Service, sodass unserem Urlaub mit Fahrrad nichts im Wege steht.
Wir können Radsport Jachertz uneingeschränkt empfehlen!

Report a concern   June 14, 2026 — Rated 10 out of 10 by Carlene Chartrand Bicycle Sports Pacific - Downtown
What do you like about our products and services?

Friendly service and talented mechanics. Thank you for loving my vintage Cannondale.

Report a concern   June 14, 2026 — Rated 10 out of 10 by M.F. Kamikaze Bikes
What do you like about our products and services?

Friendly, knowledgeable staff that go above and beyond.

Report a concern   June 14, 2026 — Rated 10 out of 10 by Dennis Scholl Trek Bicycle San Antonio North
What do you like about our products and services?

Kevin at TREK SA North is terrific ! He has helped trouble shoot my E-Bike issues & assisted with replacing a torque sensor covered under warranty.

Report a concern   June 14, 2026 — Rated 10 out of 10 by Chris Ball Bickel's Cycling & Fitness
What do you like about our products and services?

Service is great. Guys know me and my bikes.

Report a concern   June 14, 2026 — Rated 10 out of 10 by J.S. West Point Cycles - Kerrisdale
What do you like about our products and services?

Over the years I've purchased variety of cycling products and have always received good advice in store (shoes, helmets) and service (even if just picking up online orders). Staying the course for me, thank you!

Report a concern   June 14, 2026 — Rated 10 out of 10 by S.H. Trek Bicycle Henderson
What do you like about our products and services?

Friendly helpful repair staff. I know from too many flat tires!!!

Report a concern   June 14, 2026 — Rated 10 out of 10 by Douglas Lain Bicycle Garage Indy Southport Rd
What do you like about our products and services?

The service was much better than I expected. Came in with a flat tire that needed to be replaced and was fully expecting to take an hour or more. Joe was able to start the replacement upon reviewing the flat tire and was done quickly. Could not have been any better service.

Report a concern   June 14, 2026 — Rated 10 out of 10 by D.F. Bicycle Centres of Snohomish
What do you like about our products and services?

Great service and knowledgeable staff.

Report a concern   June 14, 2026 — Rated 10 out of 10 by Dwight Rainwater Trek Bicycle Pottstown
What do you like about our products and services?

Friendly and knowledgeable service!!!

Report a concern   June 14, 2026 — Rated 10 out of 10 by A.A.P. Trek Bicycle Tustin
What do you like about our products and services?

Service level and work quality are always top notch.

Report a concern   June 14, 2026 — Rated 10 out of 10 by J.W. Carolina Pedal Works
What do you like about our products and services?

Professional and polite service from David. Took his time to explain the differences in ebike components and design.

Report a concern   June 14, 2026 — Rated 10 out of 10 by D.S. Pedal
What do you like about our products and services?

great people, excellent service, fun place to shop

Report a concern   June 14, 2026 — Rated 10 out of 10 by P.J. Trek Bicycle Poole
What do you like about our products and services?

Always great service and advice regardless of the brand of your bike.

Report a concern   June 14, 2026 — Rated 10 out of 10 by R.J. Bike Mart - Richardson
What do you like about our products and services?

You guys are always super attentive and helpful. Josh did an AMAZING job with the bike maintenance class. I was blown away at how much I learned. And I was able to purchase what I needed to put the lesson into action for my own bikes. Thank you!

Report a concern   June 14, 2026 — Rated 10 out of 10 by Andrew Jacobs Trek Bicycle Stirling
What do you like about our products and services?

Excellent company and device. I use them a lot.

Report a concern   June 14, 2026 — Rated 10 out of 10 by M.C.M. Lincoln Avenue Cycling
What do you like about our products and services?

Thanks for the frequent door-to-door service. I couldn't load up my bike and move it on my own.

Report a concern   June 14, 2026 — Rated 10 out of 10 by S.A. Trek Bicycle Katy
What do you like about our products and services?

Roberto was very friendly and helpful

Report a concern   June 14, 2026 — Rated 10 out of 10 by Vickey Berry Trek Bicycle Jacksonville Beach
What do you like about our products and services?

Everything

Report a concern   June 14, 2026 — Rated 10 out of 10 by R.W. Bike Sport Bikes
What do you like about our products and services?

Great and friendly service. My bike sat for awhile and did everything needed to have it ride like new again. .


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