Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   March 30, 2026 — Rated 10 out of 10 by Ashley Tyson Trek Bicycle Forest Hills
What do you like about our products and services?

Rob helped us out, but all of the staff (including both Johns!) were super friendly, fast, and efficient. It’s clear they take pride in their work. Even though the line was long, they greeted everyone in a friendly manner and set expectations appropriately. Rob quickly identified other issues with my bike on top of what I brought it in for, and explained what he wanted to do and the associated costs at every step of the way. I felt very taken care of, and I’m excited to take my bike out for rides now that it’s been thoroughly looked over! Thank you, Rob and everyone at Trek!

Report a concern   March 30, 2026 — Rated 10 out of 10 by Mark Erwin Trek Bicycle Stirling
What do you like about our products and services?

knowledge and customer service

Report a concern   March 30, 2026 — Rated 10 out of 10 by P.D. Trek Bicycle East Providence
What do you like about our products and services?

The staff is very knowledgeable and friendly and the technical work done on my bike has always been excellent.

Report a concern   March 30, 2026 — Rated 10 out of 10 by C.P. TREK STORE AREZZO
Cosa ti piace dei nostri prodotti e servizi?

Personale super disponibile, gentile e professionale, pronti ad aiutarti nella scelta migliore per te.
Negozio bel fornito ed ordinato,
consigliatissimo.

Report a concern   March 30, 2026 — Rated 10 out of 10 by G.H. Trek Bicycle Columbus Dublin
What do you like about our products and services?

Good people skills and knowledge about parts for my bike. It makes me feel more confident riding after the service was completed.

Report a concern   March 30, 2026 — Rated 10 out of 10 by A.B. Cyclesmith - Dartmouth
What do you like about our products and services?

The service was exceptional! All employees knew their products and were wonderful to deal with. Thanks for an amazing day yesterday at Cyclesmith Dartmouth.

Report a concern   March 30, 2026 — Rated 10 out of 10 by P.G. Danny's Cycles - Darien
What do you like about our products and services?

Good products and excellent service

Report a concern   March 30, 2026 — Rated 10 out of 10 by Chris Fox Free-Flite Bicycles East Cobb
What do you like about our products and services?

My first experience in the store, very quick customer service, very helpful getting me parts I needed for my bike, and the price was more than fair. I'll be coming back.

Report a concern   March 30, 2026 — Rated 10 out of 10 by R.F. Trek Bicycle Store of Fort Lauderdale
What do you like about our products and services?

Great care and empathy. Knowledge of the product!

Report a concern   March 30, 2026 — Rated 10 out of 10 by B.S. Landry's Bicycles - Boston
What do you like about our products and services?

Everything

Report a concern   March 30, 2026 — Rated 10 out of 10 by D.F. Steiner's Glenmont
What do you like about our products and services?

Helpful salespeople, and good bikes.

Report a concern   March 30, 2026 — Rated 10 out of 10 by Nathalie Chartier Bushtukah - Orleans
What do you like about our products and services?

I have always had excellent services at the Orleans location. The staff is very knowledgeable and extremely helpful , you can tell that they enjoy their work .
I would definitely recommend them .

Report a concern   March 30, 2026 — Rated 10 out of 10 by Joseph Marsico Trek Bicycle Winter Garden
What do you like about our products and services?

Incredibly friendly and knowledgeable staff!

Report a concern   March 30, 2026 — Rated 10 out of 10 by D.Z. Trek Bicycle Madison East
What do you like about our products and services?

Fantastic service!

Report a concern   March 30, 2026 — Rated 10 out of 10 by G.G. Trek Bicycle Store of Palm Beach Gardens
What do you like about our products and services?

Quick service and very reasonable prices

Report a concern   March 30, 2026 — Rated 9 out of 10 by Michael Drumm Trek Store of Highland Park
What do you like about our products and services?

Knowledgeable salesperson and quality product

Report a concern   March 30, 2026 — Rated 9 out of 10 by Matt Massaro Trek Bicycle Newington
What do you like about our products and services?

I like the local, personalized service and knowledge of the Newington team. Attentive and friendly

Report a concern   March 30, 2026 — Rated 9 out of 10 by P.R. Pedal
What do you like about our products and services?

Friendly staff, quality stuff

Report a concern   March 30, 2026 — Rated 10 out of 10 by Shane Stewart S & W Sports
What do you like about our products and services?

The guy at the front desk quickly assessed my bike and made his recommendation. I followed it. He knew his stuff. Thanks. Shane Stewart

Report a concern   March 30, 2026 — Rated 10 out of 10 by M.R. Greenwich Bicycles
What do you like about our products and services?

Service quality

Report a concern   March 30, 2026 — Rated 10 out of 10 by M.A. Landry's Bicycles - Westboro
What do you like about our products and services?

Attentive servive

Report a concern   March 30, 2026 — Rated 10 out of 10 by B.L. SB Cyclery
What do you like about our products and services?

Everything.

Report a concern   March 30, 2026 — Rated 9 out of 10 by W.C. Trek Bicycle South Bay
What do you like about our products and services?

Associates are knowledgable and provide excellent advice on products.

Report a concern   March 30, 2026 — Rated 10 out of 10 by B.D. Pee Dee Bicycle Myrtle beach
What do you like about our products and services?

Pee Dee Bicycle delivers outstanding customer service over and above expectations. Gary is the best "bike doctor" in town and always has my bike dialed in!

Report a concern   March 30, 2026 — Rated 10 out of 10 by Lisa Normoyle Trek Bicycle Rockford
What do you like about our products and services?

I like the fact that the staff is friendly and personable. I brought my bike in for a tune up and the turn around was days - not weeks! They even offered to help me put my bike on my car.

Report a concern   March 30, 2026 — Rated 10 out of 10 by E.N. Slipping Gears Cycling
What do you like about our products and services?

The staff are helpful and friendly.

Report a concern   March 30, 2026 — Rated 10 out of 10 by C.G. Trek Bicycle Lausanne
What do you like about our products and services?

J’ai apprécié l’acceuil, l’écoute et l’approche qui ne s’est pas orientée vers un profit immédiat mais sur un service offert et la création d’un rapport de confiance

Report a concern   March 30, 2026 — Rated 10 out of 10 by Karl Squire Bicycles Plus
What do you like about our products and services?

They keep pretty wide range of tools and parts. They are very friendly and extremely helpful.

Report a concern   March 30, 2026 — Rated 10 out of 10 by Rich Mirro The Bike Shoppe
What do you like about our products and services?

Oliver and the entire Bike Shop team were fantastic!
I've purchased both a mountain bike and road bike from them and was impressed with their knowledge both times.
Highly recommend!

Report a concern   March 30, 2026 — Rated 10 out of 10 by Silvana Avale Amazing Shop
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

„Von Anfang bis Ende absolut überzeugend!“
Der gesamte Prozess mit JobRad lief kompetent, schnell und vollkommen kundenorientiert ab. Jede Rückfrage wurde umgehend beantwortet, die Abläufe waren transparent und unkompliziert. Besonders positiv hervorzuheben ist, wie individuell auf meine Bedürfnisse eingegangen wurde – man spürt, dass Kundenzufriedenheit hier wirklich an erster Stelle steht.
Die Abwicklung – vom Antrag bis zur Übergabe des Fahrrads – war reibungslos, und das Team zeigte jederzeit eine höchst professionelle und zugleich freundliche Art. So macht Dienstradleasing Spaß!
Ich bin rundum zufrieden und kann JobRad voll und ganz weiterempfehlen.
Herzlichen Dank
Silvana


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