Customer Testimonials
Every single staff member was very helpful and friendly. I got help and advice from multiple people outside durlng the tent sale and when I traded in two bikes I feel I got very fair value and the staff was extremely professional. I'm only going to Wheel and Sprocket for my bicycle needs going forward!
Very good quality products, and the employees are helpful without pushing you towards more expensive products thwn you need.
amazing service as always
Brand new e-bike and friendly service. Can’t ask for more.
All of the mechanics seem competent and honest. The location is very convenient for me. The service is generally pretty fast, and when it isn't, I have been warned ahead of time.
Great customer service and expertise
The gentleman who helped us find a bike for our daughter was very knowledgeable and helpful. He took lots of time to get the right fit for her bike and helped her look at colors before we ordered the bike.
The service was friendly, quick, and the results excellent. Thanks
Fast service with a personal touch.
Great service. Knowledgeable people. Only 2 bike shops in Rockford.
Todd was super helpful at the service shop
Service department was very friendly and helpful. We worked with Jeff.
Just the best customer service around. The staff that work there (especially in the maintenance & repair department) are so super helpful, and will go above and beyond for no extra cost.
Love the products and knowledgeable, friendly staff able to help with your choices!
Employee was very helpful and answered all my questions
We purchased a new bike for our son at Bike Barn over the weekend. We called ahead to verify what we were looking for was in stock. When we arrived the staff was friendly and helpful but not pushy. Our son was given the opertunity to ride several bikes in different sizes and not rushed. Pricing was fair and I would recomend them without hesitation.
Great shop. I always come here with my bike. Love it!!!
I am so happy to know that the Bike Shop has efficient people working there like Kevin.
He checked my bicycle with a smile, advising me about the chain and the air in the tires.
He cares and definitely is very knowledgeable.
Hopefully the manager will give him an incentive because he is a valuable worker!
Zach's has a nice selection of quality bikes and gear, along with the service/repair side when you need it. The used gear consignment store is a great addition. Pretty much everything you need for your cycling!
悩んでいるポイントについてわかりやすい説明があって助かった。
The staff are friendly, helpful and make me feel as if they're glad I came in.
Great status provided during repair process
Friendly, helpful and fast
James was incredibly helpful and knowledgeable, making the process of trying out and purchasing the bike feel smooth and confidence-inspiring. Thank you, James, and Two Brothers Bicycle Company!
Good e-bikes and very good customer service.
Service is excellent. Great advice and bike rides perfectly.
Service is exceptional. Jesse took the time to explain all features and adjust the bike for proper fitment.
Good selection. Good price. Friendly service. Even though they were busy they took there time to make sure to explain there product and was satisfied with my purchase. Very knowledgeable and helpful
Bicycle is top notch and sales rep Alastair was polite , helpful and knowledgeable.
I was very suprised on how big the place it and they have alot of inventory. Everyone was super nice abd and didn't push you.