Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33456 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 5, 2015 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

The professionalism of the staff, Sam was great! He explained the process, took care & pride in what he was doing, a joy to work with!

Report a concern   July 4, 2015 — Rated 9 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

The way my carpet feelsvon my bare feet.

Report a concern   July 4, 2015 — Rated 10 out of 10 by Marie Wright Zerorez Salt Lake City
What do you like about our products and services?

Everything - the carpet looks absolutely terrific, I am so glad I used Zerorez and it was my daughter who recommended this company to me.

Report a concern   July 4, 2015 — Rated 10 out of 10 by B.N. Zerorez Salt Lake City
What do you like about our products and services?

Cory was the best tech we have had so our carpets!!!

Report a concern   July 4, 2015 — Rated 10 out of 10 by Brenda Criddle Zerorez Salt Lake City
What do you like about our products and services?

No residue left behind. Carpet cleaner were agreeable to work with and respected my furnishings.
They were on time and efficient.

Report a concern   July 4, 2015 — Rated 5 out of 10 by J.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

When the carpet was finished, it looked really good. After it was dry, there were some places that had a "yellowish" residue. I don't know if this was from the protectant, or what. The places that have this "yellowish" tinge to them don't seem to have a pattern to me, but it is noticeable. My daughter commented on it when she came home also. Can't you do anything to help this?

Report a concern   July 4, 2015 — Rated 10 out of 10 by Amber Hendrix Zerorez Salt Lake City
What do you like about our products and services?

The service is simple and affordable. My carpets are clean, look nice, and there is no funny leftover odor. The service is reliable. We will continue to use this company.

Report a concern   July 4, 2015 — Rated 10 out of 10 by L.V. Zerorez Salt Lake City
What do you like about our products and services?

no chemicals, friendly and competent technicians, and you can get out really tough stains!!

Report a concern   July 4, 2015 — Rated 10 out of 10 by R.T. Zerorez Salt Lake City
What do you like about our products and services?

The professionalism of the individual who cleaned my tiles and sealed the grout.

Report a concern   July 4, 2015 — Rated 6 out of 10 by S.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was told that the pet removal stain/odor treatment would remove the smell from my carpet. I paid $100 for this (1 large room), and though it's better, I don't feel it was as advertised in being odor-free. I still see some stains too that I thought would be out. I would like to have the room treated again and see if we can't get a better result.

Report a concern   July 3, 2015 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

Fast, quality work, quick drying time, safe chemicals for my kids

Report a concern   July 3, 2015 — Rated 0 out of 10 by R.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Technician was satisfactory, his van was having problems starting, therefore he was late and due to the problems with the van and equipment he had to wait for them to bring out a new van and equipment, and got started and finished later than expected. The additional problem is that after waiting a more tan 24 hours for the carpet to dry and after it dried there were stripes where h the carpet was cleaned, dark and dirty, then clean, then dark and dirty, I presume that was due to the equipment. I expect a refund or someone with new and working equipment to come and clean the carpet again until it is clean.

Report a concern   July 3, 2015 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician was so knowledgeable and helpful

Report a concern   July 3, 2015 — Rated 10 out of 10 by I.K. Zerorez Salt Lake City
What do you like about our products and services?

Everything was explained clearly, and done well. I liked that I didn't have to wait over 24hrs for my carpet to dry. Will use zerorez again in the future. Thank you!

Report a concern   July 3, 2015 — Rated 9 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

I have used Zero Rez for years. I have always been happy with the service and the great cleaning results.

I think this time was the best job ever. Jax did such a great job on our basement. And I got the 100 ft. Of tile cleaned and it looks like new.

Report a concern   July 3, 2015 — Rated 10 out of 10 by R.G. Zerorez Salt Lake City
What do you like about our products and services?

Reliability, excellent job.

Report a concern   July 3, 2015 — Rated 9 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

The cleaning was great. I did not know my grout of my tile was that color! :) The tech was very nice. I purchased the lifetime filters as well and am excited to see how that goes. I had one minor issue but them commented on it and it was fixed right away. All is good and would refer a friend, business associate, or family member to Zerorez. Thank you.

Report a concern   July 3, 2015 — Rated 9 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

The gentleman who did the cleaning was very professional and informative. Also he removed some spots that had not been removed by previous cleanings. The carpet looks great.

Report a concern   July 3, 2015 — Rated 10 out of 10 by Dana/ Carol Dean Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is the best carpet cleaning service I have ever used, and I will never use anyone but Zerorez in the future. I appreciate that your technicians listen to my suggestions and go the extra mile to include my requests into their service.

Keep up the good work! I tell everyone I know about Zerorez

Report a concern   July 3, 2015 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

Great employees! Fast drying clean carpets!

Report a concern   July 3, 2015 — Rated 5 out of 10 by M.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I couldn't get you back rite away do to time restraints. However I was told when the homeowner left sometime around 8/1/15 or so.You would come back to address a dog urine spot. Free of charge. Because we did 4 bedrooms and two walk in closets. We paid for treat,Clean,protect. When resolved it's likely the rating will go up

Report a concern   July 2, 2015 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that they are chemical free!

Report a concern   July 2, 2015 — Rated 10 out of 10 by C.C. Zerorez Salt Lake City
What do you like about our products and services?

Great job

Report a concern   July 2, 2015 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

Good employees, very good business principals

Report a concern   July 2, 2015 — Rated 6 out of 10 by R.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Your work was very good. It just seemed quite high in price. I will still use you again...just wish it was less expensive.

Report a concern   July 2, 2015 — Rated 10 out of 10 by Brian Dixon Zerorez Salt Lake City
What do you like about our products and services?

The cleaning is thorough and it works!

Report a concern   July 2, 2015 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

I liked your installer and his commitment to

Report a concern   July 2, 2015 — Rated 10 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

Very good service and professional technicians. I appreciate that my carpet is dry within a few hours w no "wet carpet" smell.

Report a concern   July 2, 2015 — Rated 9 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

Great experience, great results.

Report a concern   July 2, 2015 — Rated 9 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

I already do recommend your service to people.

I appreciate the PH of your water and that you bring it yourself. I appreciate the competent and thorough technicians that come. We especially appreciated the technician that did this last job.


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