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based on 33751 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great job.
our basement took a full week to dry. It was way too wet, We had the pet enzyme on spots those are what took a full week. But also the entire basement took 5 days to dry with fans going day and night. It is cooler in the basement but the carpet was too wet.
They do a great job!
Your representative was on time, very professional, and knowledgeable. Our carpets are clean!
Great customer service
I have been a fan of ZeroRez for years, telling everyone there is no better wrote cleaning service!! Which I had always felt. Unfortunately, this time I wS a little disappointed. There was an area on my carpet that still looks unclean. It looked good when wet, but as it dried it showed it was still there. Other areas that were also high traffic came out much better, so I felt there was t as much effort put in to getting that area. My cleaner seemed rushed. He was alone and I'm sure he had a busy Saturday scheduled but it did make me feel like he was hurried to get out. He also asked me if I wanted the protectant, which I never get. He told me he could do it for an extra $20. I agreed, not feeling like I needed it before and always feeling nervous about putting anything but hot water on my carpet from zeroRez, but with an extra 18 months of life promised it was worth a try. But, upon payment he said it was an extra $20 "per area", which he had not said. I was taken off guard, but fine to pay it if my carpet was clean. As you can imagine, this just added to my frustration when my carpet dried and one of the areas we still not clean.
very good indeed!
This cleaning wasn't quite as good as last time, I'm not sure if it was my older carpet or not.
No residue and great service
advice given and the good job done by your service representative
The young man who did the cleaning and the carpet looks very good.
Non-chemical process. Very nice, clean cut, friendly staff.
My service rep was polite and professional - offered extra services, but was not pushy.
My carpet came out like New.
He went right to work and was very efficient. He was very pleasant with us.
We loved Kelly. He was so professional and careful while cleaning our carpets. He was very detailed and thorough. Our carpet has never looked better! Thanks!
Patti Erickson
The technician was pleasant.
You do a good thorough job AND I've filled this out once before just after the job was done.
no residue
The carpet is soft and dries quickly. I usually have the air vents cleaned once a year and my air conditioning filters have not had to be replaced as often.
I like how thorough the cleaning is and that harsh chemicals aren't used. I liked how friendly my technician was
The young man who did my cleaning is great. Hes fast, thorough, neat, hes very informative.
Very fast and on time service. Cleaned my items great.
The carpets seem to clean up well and look good when your finished. Thx.
Technicians are very friendly and professional. They treat my home and belongings with respect.
No chemicals are used, our carpets look great, and the workers were very nice.
I was quoted a price for my 4 rooms and a hall and after completion, the guy informed me that the price was almost double. My carpets look good, but I was disappointed in the disconnect and will probably look elsewhere next time I need my carpets cleaned. Being quoted around $150 and then being handed a bill for well over $200 is not ok.
That the carpets dry quickly and don't feel gummy.
The technician was so professional & helpful.
Fast and efficient. He did a great job.