Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33751 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 25, 2015 — Rated 10 out of 10 by R.S. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, helpful technician!
Report a concern   July 24, 2015 — Rated 8 out of 10 by R.N. Zerorez Salt Lake City
What could we do to improve?

Cost
Report a concern   July 23, 2015 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez got areas of my carpet clean that other companies struggled to clean.
Report a concern   July 23, 2015 — Rated 10 out of 10 by Michele Heward Zerorez Salt Lake City
What do you like about our products and services?

The technician made sure I was satisfied. He willingly went over all of the spots I thought needed it.
Report a concern   July 23, 2015 — Rated 10 out of 10 by G.H. Zerorez Salt Lake City
What do you like about our products and services?

No soaps or chemicals, no residue.
Report a concern   July 23, 2015 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

Very responsible, your technician was very good
Report a concern   July 23, 2015 — Rated 10 out of 10 by Claire Turner Zerorez Salt Lake City
What do you like about our products and services?

Technician was efficient and friendly. He got the job done on a few hours. Carpets look great!
Report a concern   July 23, 2015 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

My carpets we cleaned nicely and quickly
Report a concern   July 22, 2015 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Great service, and clean carpets
Report a concern   July 22, 2015 — Rated 8 out of 10 by F.B. Zerorez Salt Lake City
What could we do to improve?

I don't know. The brown spots came back again but maybe less than before. I don't have any idea what it is, but probably not your fault.
Report a concern   July 22, 2015 — Rated 9 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

Prompt and efficient.
Report a concern   July 22, 2015 — Rated 9 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets look amazing every time they clean them.
Report a concern   July 22, 2015 — Rated 9 out of 10 by E.W. Zerorez Salt Lake City
What do you like about our products and services?

The technician and the lack of chemicals
Report a concern   July 22, 2015 — Rated 9 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

The Technician was very helpful and courteous. He informed me pretty much every step he was going to take and approximately how long it was going to take and he kept by that. The work was great. Very clean and soft still after he was through. On the tile he showed me a test spot first to make sure I would be happy with the results and I was. I will choose Zerorez again and have recommended Zerorez to friends.

Thank You,

Josh Last name removed
Report a concern   July 21, 2015 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

I wasn't as happy as I have been in the past with my cleaning. I had an area rug done and it cost twice as much as last time and didn't get cleaned as well as last time.
Report a concern   July 21, 2015 — Rated 10 out of 10 by Shelly Woodward Zerorez Salt Lake City
What do you like about our products and services?

I love the fact that they did get all the oders out of my carpet! They were very friendly and efficient and I feel like your company didn't nickel and dime me to death on every spot as other companies have done! They just cleaned the carpets better than ever with their awesome system!
Report a concern   July 21, 2015 — Rated 10 out of 10 by M.N. Zerorez Salt Lake City
What do you like about our products and services?

Technicians came a bit early (!) and did a wonderful job. They were careful to explain the process and worked efficiently. I liked the corner guards. Most important, my carpets were cleaner than new! They got out spots that other companies had left. Thank you!
Report a concern   July 21, 2015 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

My carpets felt so soft . . . like new!
Report a concern   July 21, 2015 — Rated 9 out of 10 by J.D.C. Zerorez Salt Lake City
What do you like about our products and services?

Your representatives are polite and kind both on the phone or in person. They made sure I knew all the details of the job. The technician (Alex)answered all my questions.
Report a concern   July 21, 2015 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

The technician did a wonderful job with the carpet. They look wonderful!
Report a concern   July 21, 2015 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

excellent customer service
Report a concern   July 21, 2015 — Rated 9 out of 10 by M.E. Zerorez Salt Lake City
What do you like about our products and services?

I have been impressed with your service technicians, and the carpets look much better after vs. before. Keep it up & I'll keep calling.
Report a concern   July 21, 2015 — Rated 10 out of 10 by F.R. Zerorez Salt Lake City
What do you like about our products and services?

The friendliness of the technicians products are always introduced in a friendly non invasive pushy way. And the extra effort is always given by the technician and quality is always good.
Report a concern   July 21, 2015 — Rated 9 out of 10 by Mandy Gurr Zerorez Salt Lake City
What do you like about our products and services?

You are quick and reliable! Appreciate the friendliness of technician.
Report a concern   July 20, 2015 — Rated 7 out of 10 by G.T. Zerorez Salt Lake City
What could we do to improve?

Some spots returned after carpet dried. And are just a noticeable as
Before. Otherwise most areas were ok
Report a concern   July 20, 2015 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

Carpets stay clean longer.
Courteous and well-trained employees--Ryan I believe.
Report a concern   July 20, 2015 — Rated 10 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

The service is awesome -- my ten year old carpet looks like brand new
Report a concern   July 20, 2015 — Rated 0 out of 10 by J.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The cleaning process left a bump in the carpet in our living room. The operator broke a figurine by bumping into it but did not inform us of what had happened. Additionally, the operator dumped or spilled chemicals on our lawn, killing a large patch of grass and creating three thin trails of damaged grass. How to make it right? 1) stretch the carpet, 2) replace the figurine or reimburse us for the loss, 3) Pay for the sod needed to repair the dead patch of lawn.
Report a concern   July 20, 2015 — Rated 10 out of 10 by R.K. Zerorez Salt Lake City
What do you like about our products and services?

Cleanliness process and efficient technicians. Thanks again!!!
Report a concern   July 20, 2015 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Alex was the most thorough technician That has ever cleaned my carpet. He took extra time and products to remove stains that I thought were permanent. I am extremely happy with the job he did. It saved me from replacing carpet I assumed was not possible to clean. Thank you Zerorez!

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