Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33455 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 26, 2015 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

I like the way the guy pronounces it Zee - Rho - Rez

Report a concern   June 26, 2015 — Rated 9 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Very professional

Report a concern   June 26, 2015 — Rated 10 out of 10 by N.K. Zerorez Salt Lake City
What do you like about our products and services?

fast, friendly, effective

Report a concern   June 26, 2015 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

Friendly service and clean carpet! Isahiah worked miracles!

Report a concern   June 26, 2015 — Rated 8 out of 10 by H.K. Zerorez Salt Lake City
What could we do to improve?

My stairs look worse than before with some black marks that are new.

Report a concern   June 26, 2015 — Rated 10 out of 10 by R.C. Zerorez Salt Lake City
What do you like about our products and services?

Great service, quick and easy

Report a concern   June 26, 2015 — Rated 10 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

Quick...looks great!

Report a concern   June 26, 2015 — Rated 10 out of 10 by J.D. Zerorez Salt Lake City
What do you like about our products and services?

Your tech was awesome. Chris answered every question and did a great job, incredibly friendly and competent.

Report a concern   June 26, 2015 — Rated 10 out of 10 by M.E.G. Zerorez Salt Lake City
What do you like about our products and services?

Your employees are friendly, efficient, prompt and trustworthy. My carpet looks great. On this most recent visit, Fernando ( I think I have his name right) did a wonderful, compete and thorough job. Thanks!

Report a concern   June 25, 2015 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

They really cleaned our carpets and the technician was very personable and friendly.

Report a concern   June 25, 2015 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

You show up on time and get my carpets clean. Sounds simple, right? Apparently not for most companies. Thanks for top notch service!

Report a concern   June 25, 2015 — Rated 8 out of 10 by S.N. Zerorez Salt Lake City
What could we do to improve?

I had an appointment but the technician was very late. He said the previous customer wanted several additional things cleaned. I don't think that is good business to allow her to add more things to the job, causing me to wait for hours, and having the technician in my home well into the evening, when my husband and I had plans, and a scheduled appointment.

Report a concern   June 25, 2015 — Rated 10 out of 10 by L.D. Zerorez Salt Lake City
What do you like about our products and services?

Very professional. I like that there is no soap to leave a residue in my carpet

Report a concern   June 25, 2015 — Rated 10 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

Very friendly and prompt service.

Report a concern   June 25, 2015 — Rated 10 out of 10 by J.N. Zerorez Salt Lake City
What do you like about our products and services?

The technician was friendly, fully responsive to questions. As far as we could tell he performed his job in an outstanding fashion

Report a concern   June 25, 2015 — Rated 8 out of 10 by D.W. Zerorez Salt Lake City
What could we do to improve?

For senior couples a little more help could be provided for the price paid.

Report a concern   June 25, 2015 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Chris Sorensen cleaned the carpets in my mothers home. He was so informative, respectful and professional. I am looking forward to having him come and clean my carpets in my home.

Report a concern   June 25, 2015 — Rated 10 out of 10 by P.O. Zerorez Salt Lake City
What do you like about our products and services?

I think you charging for water removal is really dumb. Just add it into the price.

Report a concern   June 25, 2015 — Rated 10 out of 10 by Janie Christensen Zerorez Salt Lake City
What do you like about our products and services?

I like that you don't use soap and your technicians were very professional and knowledgable.

Report a concern   June 25, 2015 — Rated 9 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, considerate staff

Report a concern   June 25, 2015 — Rated 8 out of 10 by D.B. Zerorez Salt Lake City
What could we do to improve?

Maybe clean high traffic areas a little better. But I am very happy with the results!

Report a concern   June 25, 2015 — Rated 9 out of 10 by T.H. Zerorez Salt Lake City
What do you like about our products and services?

Carpets look great

Report a concern   June 25, 2015 — Rated 3 out of 10 by D.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We were told our carpets would be dry by that evening but it took 3 days for them to dry! We had all the carpets cleaned so it was quite an inconvenience to say the least! We even ran fans and turned our heat up to help them dry.

Also the technician took OFF the corner wall protectors before dragging the hoses at the end when he went he out to the van. He started pulling the hose, that was stretched through the dining room, kitchen and around the corner into a hall, across my wood floors. I was concerned that they may get scratched so I held up the hose inside the house the best I could to protect them. The hose left a long trail of standing water across the wood floors, which I cleaned up since he didn't come back in to house again.
The van left 2 big oil spots on my driveway on top of everything else!
What can you do to make it right? I don't know...I will leave that up to you and your conscience.
Sincerely,
Name removed

Report a concern   June 25, 2015 — Rated 10 out of 10 by N.B. Zerorez Salt Lake City
What do you like about our products and services?

Tech was great, worked very hard to do a good job for us

Report a concern   June 25, 2015 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

Our carpet looks like new after you clean it and the stains don't come back. They can get out urine smell and blueberries! You guys are awesome!!

Report a concern   June 25, 2015 — Rated 8 out of 10 by A.S. Zerorez Salt Lake City
What could we do to improve?

I thought it was a little pricey.

Report a concern   June 25, 2015 — Rated 5 out of 10 by T.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

It took more than 24 hours to dry in the basement. We now have matching water spots on the carpet where we only had one. The room with a non shag is streaked

Report a concern   June 24, 2015 — Rated 10 out of 10 by W.R. Zerorez Salt Lake City
What do you like about our products and services?

Chris was awesome - very knowledgeable about the products/services. He is a great representative of your company and should be well rewarded for his efforts. Please ensure he is always the one you send whenever I request a service.

I also have allergies and asthma so appreciate the chemical free approach.

Report a concern   June 24, 2015 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets are always nice and clean. I like the fact that there isn't any soap to build up.

Report a concern   June 24, 2015 — Rated 9 out of 10 by D.E. Zerorez Salt Lake City
What do you like about our products and services?

quick response, good job on carpets and upholstery, friendly employee. Only complaint is I was told statement would be emailed to me and I have not received one.


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