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based on 33752 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I strongly don't like the fact that you won't move ANY of the furniture! You did a great job and thank goodness we didn't have any furniture in the room this time, however, some of our rooms do have furniture that would be very difficult to get out of the room completely. Coit, for example, will move and clean under furniture. Next time., we'll go with them!
The technician that came to our home was wonderful!
I really liked how nice everyone was.
Reliable
The technician is always polite and answers any questions we have. However, last time the technician was nice enough to try a stain removal kit in our front room and inadvertently left another mark which was not previously there. If someone could be scheduled to come out and try to remedy this, that would be great. Thanks. Name removed
Zerorez was friendly, fast, honest and the result was amazing. There was a mystery spot on the carpet from the previous tenet and the technician was able to remove it.
I was surprised that my carpet came as clean as it did. The traffic areas were very dirty and they look great!
The carpet may have been cleaner than before but it looked exactly the same and did not give it a fresh look. Paying over $200 I was hoping for more. I wish I knew that the outcome would have been this way and I would have just vacuumed more.
You always do a great job. The carpets are so clean, and the technicians are so friendly and nice. I have really loved using zerorez!
My carpet never looked better. The gentleman that came out was extremely nice and explained everything to me. I would recommend Zerorex in a heartbeat.
Friendly technician, knowledgeable, courteous and helpful. He helped move furniture which was a huge help. Some spots remained so technician is coming tomorrow to see what can be done.
Great service, great employees, great results.
ZeroRez did a great job!
It works
I was very satisfied with your technician. He was very friendly, polite, and he did an excellent job cleaning my carpets.
Friendly staff and most importantly the carpet looks great for a long time😀
That you are returning to fix missed area.
The guy that did our carpets made me nervous by talking too much about carpet fibers and his knowledge about carpet. I had to have him redo a few bad spots in our house. He did okay but I feel he could have done the bedroom better.
Dries quickly. Professional and friendly staff. Don't like the fact that you have to spend a minimum of $100😁
Automated processing of credit card payments that does not require manual entry. The day after the cleaning we had an unauthorized charge on our account. Probably just coincidental but it make one wonder.
Seemed to do a great job on the carpet and upholstery.
I think maybe my expectations were a little to high. I heard wonderful things on the radio about how Zerorez could clean any carpet. However, I had an extremely dirty carpet with heavy traffic spots. I should have made the technician treat a heavy traffic spot before he did the rest of the work. As the dirt did not come up from the heavy traffic spot, there was no need to do the rest of the floor. If at all possible, I would like a refund, but I realize I am partially to blame as I trusted the radio ads a little too much and assumed Zerorez would clean everything perfectly.
My carpets look great.
The carpets are clean and the tecknition was polite and did a good job in a timely fashion
Did the carpet cleaning professionally.
Since this was my first experience with Zerorez, your technician took the time to thoroughly explain the process and answer all my questions before he began. He was extremely knowledgeable and patient as I expressed concerns regarding some issues with my carpet. Happily, I didn't need to be concerned at all.... the results were incredible! I love how clean my carpets look and smell. There's no doubt, I'll use Zerorez again and again.
No chemicals. Quick drying. Workers put on shoe covers.
Great service and out come on my carpet.
Friendly staff who work hard at cleaning my carpet.
Courteous employees. Came on time. Carpets look great. Love the fast dry time.