Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33456 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 20, 2015 — Rated 10 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

Carpets stay clean longer.
Courteous and well-trained employees--Ryan I believe.

Report a concern   July 20, 2015 — Rated 10 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

The service is awesome -- my ten year old carpet looks like brand new

Report a concern   July 20, 2015 — Rated 0 out of 10 by J.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The cleaning process left a bump in the carpet in our living room. The operator broke a figurine by bumping into it but did not inform us of what had happened. Additionally, the operator dumped or spilled chemicals on our lawn, killing a large patch of grass and creating three thin trails of damaged grass. How to make it right? 1) stretch the carpet, 2) replace the figurine or reimburse us for the loss, 3) Pay for the sod needed to repair the dead patch of lawn.

Report a concern   July 20, 2015 — Rated 10 out of 10 by R.K. Zerorez Salt Lake City
What do you like about our products and services?

Cleanliness process and efficient technicians. Thanks again!!!

Report a concern   July 20, 2015 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Alex was the most thorough technician That has ever cleaned my carpet. He took extra time and products to remove stains that I thought were permanent. I am extremely happy with the job he did. It saved me from replacing carpet I assumed was not possible to clean. Thank you Zerorez!

Report a concern   July 20, 2015 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

I have used Zerorez annually for the last 5 years and love the results of their cleaning. Plan to continue with the service. Thanks!

Report a concern   July 19, 2015 — Rated 10 out of 10 by Elmo Keck Zerorez Salt Lake City
What do you like about our products and services?

I was very happy with the associate they came and did my carpets. He was very courteous, new the business, was efficient in his application and very polite.

Report a concern   July 19, 2015 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

I enjoyed the clean smell after the carpets were cleaned by your facility. It was very comforting to know that my family were not breathing in toxic fumes!

Report a concern   July 19, 2015 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpets still look clean days after and they dried faster!

Report a concern   July 19, 2015 — Rated 10 out of 10 by F.C. Zerorez Salt Lake City
What do you like about our products and services?

Everything

Report a concern   July 19, 2015 — Rated 8 out of 10 by J.J. Zerorez Salt Lake City
What could we do to improve?

the manager that was with Ryan was a little aggressive in wanting to add services I did not schedule. I did go ahead and have the floor tile/grout cleaned but could not do the bathrooms. He said that he would go ahead and do them as a courtesy because I was doing so much. However, when they left, they had not been done. Its ok as I did not pay for them, however do not say you'll do something and not do it. The grout cleaned up great but I did not like the feel of the tile after it dryed, it had a filmy feel to it. I had to wash that off as it felt dirty on the bare feet.

Report a concern   July 19, 2015 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

I like how clean my carpets got and the friendly technician.

Report a concern   July 19, 2015 — Rated 9 out of 10 by R.P. Zerorez Salt Lake City
What do you like about our products and services?

water method really does clean. We're pleased how our carpets turned out. Ryan, who served us was pleasant, and qualified to work for zerorez

Report a concern   July 18, 2015 — Rated 10 out of 10 by H.R. Zerorez Salt Lake City
What do you like about our products and services?

Andrew was very knowledgeable, competent, considerate, helpful, and did all he could to enable us to know what he was going to do and the cost. He deserves a 10 and as for the treatment it appears to be a very good one. Time will tell. But we, at this point are very satisfied and will recommend it when the opportunity presents itself. Name removed

Report a concern   July 18, 2015 — Rated 10 out of 10 by N.M. Zerorez Salt Lake City
What do you like about our products and services?

They come back when there is a problem. They are friendly and hard working

Report a concern   July 18, 2015 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals. Friendly technician. Effective

Report a concern   July 18, 2015 — Rated 9 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

clean, courteous and helpful technician

Report a concern   July 18, 2015 — Rated 10 out of 10 by D.Z. Zerorez Salt Lake City
What do you like about our products and services?

This time Chris (who did my service) was very efficient and very thorough. Last two times I was almost ready to reject zerorez.

Report a concern   July 18, 2015 — Rated 10 out of 10 by V.V.T. Zerorez Salt Lake City
What do you like about our products and services?

I never expect my carpets to get as clean as they do when you clean them!!! Just awesome!!!

Report a concern   July 17, 2015 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look and feel amazing
Thank you for taking such great care of my home

Report a concern   July 17, 2015 — Rated 6 out of 10 by A.L. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet was very wet after the man left. I have a couple spots that still have stains. The guy that came out was super nice. I just had heard so many good things about Zerorez that I was a bit disappointed

Report a concern   July 17, 2015 — Rated 10 out of 10 by A.M.M. Zerorez Salt Lake City
What do you like about our products and services?

I love the result of no residue left in my carpets. They stay cleaner, longer.

Report a concern   July 17, 2015 — Rated 10 out of 10 by Kasey Mackay Zerorez Salt Lake City
What do you like about our products and services?

Customer service was great. The tech was on time and was good about explaining the procedure. He was in and out within the hour. My carpets are back to their original beige color!

Report a concern   July 17, 2015 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looked amazing. It looks even better than the last time Zerorez came out. Although I wasn't there, my husband said the person who came was very good and pleasant. Thanks.

Report a concern   July 17, 2015 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpets always look great after a service AND stay looking good for months!

Report a concern   July 17, 2015 — Rated 9 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

I like that when using it, you aren't leaving a soap residue.

Report a concern   July 17, 2015 — Rated 6 out of 10 by S.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The tech was wonderful! I think I'm just not a fan of carpet cleaning. There were 3-4 black "gooey" spots in each of my children's bedrooms 1/2 the size of a dime that I was anxious to have removed. But they didn't come out. So while the carpet may be cleaner over all, since those 7 spots are still here I'm a bit annoyed. Probably just not able to be done. And I got my tile cleaned. Boy does it look amazing. I specifically said, "as long as the solution doesn't ruin my brand new knotty alder cabinets I had installed 3 months ago then do it." Sure enough the bottom 2 inches of the end cabinet that is out in the open was completely eaten away and stained a different color. So bugged by this. Wasn't worth the amazing tile to have my brand new professionally installed cabinets ruined. I have pictures of the cabinet taken that day and the black spots if interested. The tech was great. Polite. Happy. Timely. Clean. So comfortable to have in my home. Hard working. Diligent. Just sad about the cabinet. And I realized that perhaps my black carpet spots are just not carpet cleaning worthy. The vomit came out great and about a 1/3 of the candle wax did too. Hooray! Thanks.

Report a concern   July 17, 2015 — Rated 10 out of 10 by Albert Fretz Zerorez Salt Lake City
What do you like about our products and services?

The quality of the people hired by Zerorez
The thoroughness of the cleaning
Having seen the before and after results of being cleaned, I know the Zerorez method works and works well.

Report a concern   July 17, 2015 — Rated 10 out of 10 by E.G. Zerorez Salt Lake City
What do you like about our products and services?

I like that there aren't chemicals in my carpet and that the carpet stays clean for a long time.

Report a concern   July 17, 2015 — Rated 10 out of 10 by S.M. Zerorez Salt Lake City
What do you like about our products and services?

I love how great our carpet and slate floors look after having them cleaned. They staff wonderful team members that will go above and beyond. Zerorez rocks!


Privacy Policy