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based on 33752 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your workers are great. However, your service cost too much. Especially the stain guard product.
Carpets look and feel great, and Fernando was very professional and helpful. Thanks!
The fact that your products are water-based, and your customer service is most excellent. I was advised on a frequent basis, via phone calls, as to when someone would be at home to clean my carpets.
Problems were understandable, but was still 4 hrs late. I'm OK with it
Very professional and hard working!
Corey was our tech and he was awesome!!! I wish I could give him a higher score- My Carpets have NEVER looked this clean!
Product did a good job
The products are not harmful to the environment and still outdo traditional cleaners. Ryan, the tech who cleaned my carpets was very thorough. He took the time to do a great job. These 20+ year-old carpets look like new - even the stairs!
There were no hidden fees, all expenses were addressed and approved prior to service beginning.
very satisfied
Very through!
Our technician was great! Very prompt and did a great job
Your system is really good. The carpet looks great and it stays clean a long time. But I kept getting my time pushed back - that was my disappointment. It turned out to be a very busy day on both sides of my appointment and the timing didn't work as I had hoped. But we survived.
the parts that already looked not that dirty now are clean, but the areas that were dirty are still dirty. So why would I use you again? So now who should I call to clean them? If you can not clean them why would I ask you back even if it was free, it is a waste of time. You say you are better than others like stanly steamer but maybe I will call them.
Very kind and very clean carpet. Very happy. I will tell al.
Chris was very nice. Explained things and did a great job. He was quick and the carpets looked like new.
Take time to make sure carpets are clean
No residue. Dries quickly. Safe for pets.
Carpets looked great and technician was super polite and helpful
The technician was wonderful, personable, knew his stuff and was willing to take time to answer my questions and be thorough.
How nice and friendly the guys were and of course how awesome they were able to clean my carpets
My carpet has never been cleaner, but it took 24 hours to dry out.
The technicians were very courteous and helpful.
I would highly recommend ANGELO LECAROS. We had to have zerorez come back out and re-do our family room because of streaks in the carpet. Angelo by far was the best carpet tech I've dealt with from Zerorez or for that matter any carpet cleaning company I've ever used.
Great job, great communication. Very comparable prices.
Zerorez does an amazing job! We own rentals and have used MANY different carpet cleaners in the past. We are so impressed with Zerorez that we will never use anyone else!
The technician was great. He was very helpful and explained everything thoroughly. I was a little concerned because a coworker said he had a bad experience with zerorez. Mine was nothing but positive.
Courteous employee. Got the spots out!!!
All the carpet was great and those few areas that needed additional attention after their initial cleaning they were totally willing to correct. I've used them before, and I will use them again!
i like your mantra of not leaving residue on the carpets. Your cleaning person was very professional and met and exceeded expectations. Only reason i didn't give a ten was a request for the protectant afterwards. Seems like a cheap ploy. If i were you i would remove offering it to everybody at the end, but more just make available for request.
I like that you are able to get carpet and tile clean without chemicals or residue. My technician, Alex was courteous, professional, efficient and through. I really appreciated his desire and efforts to get carpets and stone vey clean. I will be requesting him for future cleanings.
The Zero Rez pricing for carpet cleaning is reasonable. The pricing for stone cleaning is on the high side. The pricing for sealer application is unreasonably high.
I had my tile and grout cleaned in one of my bathrooms this time. I was excited to have sparkling new grout, but unfortunately it turned out very spotty. I felt like a greater effort could have been made to clean all the way to the base boards. It's very noticeable where it was cleaned and where they stopped.