Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33458 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 4, 2015 — Rated 10 out of 10 by L.K. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez does an amazing job! We own rentals and have used MANY different carpet cleaners in the past. We are so impressed with Zerorez that we will never use anyone else!

Report a concern   September 4, 2015 — Rated 10 out of 10 by F.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician was great. He was very helpful and explained everything thoroughly. I was a little concerned because a coworker said he had a bad experience with zerorez. Mine was nothing but positive.

Report a concern   September 4, 2015 — Rated 9 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Courteous employee. Got the spots out!!!

Report a concern   September 4, 2015 — Rated 10 out of 10 by D.N. Zerorez Salt Lake City
What do you like about our products and services?

All the carpet was great and those few areas that needed additional attention after their initial cleaning they were totally willing to correct. I've used them before, and I will use them again!

Report a concern   September 4, 2015 — Rated 9 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

i like your mantra of not leaving residue on the carpets. Your cleaning person was very professional and met and exceeded expectations. Only reason i didn't give a ten was a request for the protectant afterwards. Seems like a cheap ploy. If i were you i would remove offering it to everybody at the end, but more just make available for request.

Report a concern   August 30, 2015 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

I like that you are able to get carpet and tile clean without chemicals or residue. My technician, Alex was courteous, professional, efficient and through. I really appreciated his desire and efforts to get carpets and stone vey clean. I will be requesting him for future cleanings.
The Zero Rez pricing for carpet cleaning is reasonable. The pricing for stone cleaning is on the high side. The pricing for sealer application is unreasonably high.

Report a concern   August 30, 2015 — Rated 9 out of 10 by T.M. Zerorez Salt Lake City
What do you like about our products and services?

Courteous employees. Came on time. Carpets look great. Love the fast dry time.

Report a concern   August 29, 2015 — Rated 8 out of 10 by D.H. Zerorez Salt Lake City
What could we do to improve?

I strongly don't like the fact that you won't move ANY of the furniture! You did a great job and thank goodness we didn't have any furniture in the room this time, however, some of our rooms do have furniture that would be very difficult to get out of the room completely. Coit, for example, will move and clean under furniture. Next time., we'll go with them!

Report a concern   August 28, 2015 — Rated 10 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician that came to our home was wonderful!

Report a concern   August 26, 2015 — Rated 10 out of 10 by M.E. Zerorez Salt Lake City
What do you like about our products and services?

I really liked how nice everyone was.

Report a concern   August 26, 2015 — Rated 10 out of 10 by P.N. Zerorez Salt Lake City
What do you like about our products and services?

Reliable

Report a concern   August 26, 2015 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

The technician is always polite and answers any questions we have. However, last time the technician was nice enough to try a stain removal kit in our front room and inadvertently left another mark which was not previously there. If someone could be scheduled to come out and try to remedy this, that would be great. Thanks. Name removed

Report a concern   August 26, 2015 — Rated 9 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez was friendly, fast, honest and the result was amazing. There was a mystery spot on the carpet from the previous tenet and the technician was able to remove it.

Report a concern   August 26, 2015 — Rated 9 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

I was surprised that my carpet came as clean as it did. The traffic areas were very dirty and they look great!

Report a concern   August 26, 2015 — Rated 1 out of 10 by T.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The carpet may have been cleaner than before but it looked exactly the same and did not give it a fresh look. Paying over $200 I was hoping for more. I wish I knew that the outcome would have been this way and I would have just vacuumed more.

Report a concern   August 25, 2015 — Rated 10 out of 10 by Andrea Holyoak Zerorez Salt Lake City
What do you like about our products and services?

You always do a great job. The carpets are so clean, and the technicians are so friendly and nice. I have really loved using zerorez!

Report a concern   August 25, 2015 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpet never looked better. The gentleman that came out was extremely nice and explained everything to me. I would recommend Zerorex in a heartbeat.

Report a concern   August 24, 2015 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Friendly technician, knowledgeable, courteous and helpful. He helped move furniture which was a huge help. Some spots remained so technician is coming tomorrow to see what can be done.

Report a concern   August 24, 2015 — Rated 10 out of 10 by S.J. Zerorez Salt Lake City
What do you like about our products and services?

Great service, great employees, great results.

Report a concern   August 23, 2015 — Rated 10 out of 10 by C.K. Zerorez Salt Lake City
What do you like about our products and services?

ZeroRez did a great job!

Report a concern   August 23, 2015 — Rated 10 out of 10 by M.H. Zerorez Salt Lake City
What do you like about our products and services?

It works

Report a concern   August 22, 2015 — Rated 10 out of 10 by P.B. Zerorez Salt Lake City
What do you like about our products and services?

I was very satisfied with your technician. He was very friendly, polite, and he did an excellent job cleaning my carpets.

Report a concern   August 22, 2015 — Rated 10 out of 10 by C.B. Zerorez Salt Lake City
What do you like about our products and services?

Friendly staff and most importantly the carpet looks great for a long time😀

Report a concern   August 21, 2015 — Rated 10 out of 10 by Janet Cross Zerorez Salt Lake City
What do you like about our products and services?

That you are returning to fix missed area.

Report a concern   August 21, 2015 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

The guy that did our carpets made me nervous by talking too much about carpet fibers and his knowledge about carpet. I had to have him redo a few bad spots in our house. He did okay but I feel he could have done the bedroom better.

Report a concern   August 21, 2015 — Rated 9 out of 10 by M.O. Zerorez Salt Lake City
What do you like about our products and services?

Dries quickly. Professional and friendly staff. Don't like the fact that you have to spend a minimum of $100😁

Report a concern   August 21, 2015 — Rated 7 out of 10 by K.M. Zerorez Salt Lake City
What could we do to improve?

Automated processing of credit card payments that does not require manual entry. The day after the cleaning we had an unauthorized charge on our account. Probably just coincidental but it make one wonder.

Report a concern   August 21, 2015 — Rated 9 out of 10 by C.A. Zerorez Salt Lake City
What do you like about our products and services?

Seemed to do a great job on the carpet and upholstery.

Report a concern   August 21, 2015 — Rated 1 out of 10 by S.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I think maybe my expectations were a little to high. I heard wonderful things on the radio about how Zerorez could clean any carpet. However, I had an extremely dirty carpet with heavy traffic spots. I should have made the technician treat a heavy traffic spot before he did the rest of the work. As the dirt did not come up from the heavy traffic spot, there was no need to do the rest of the floor. If at all possible, I would like a refund, but I realize I am partially to blame as I trusted the radio ads a little too much and assumed Zerorez would clean everything perfectly.

Report a concern   August 21, 2015 — Rated 10 out of 10 by M.C. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look great.


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