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based on 33757 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really liked that you reached out to collect feedback and when you discovered that something didn't go right in the first visit, you did what you could to fix it. I really appreciate the excellent service and customer care. Thank you.
I had to put fans in two of my rooms to dry out the carpet. I'm lucky that the waves that formed in the carpet have disappeared.
Quick and great service.
Quick and you do a great job!
My carpets are beautiful!! Thank you very much! Ryan was my technician and was so knowledgable and explained so well how zerorez works and answered all my questions masterfully. Thank you for your services and I definitely will call again.
Always looks great!
Your product is great, but your service guys are better
Professional demeanor of Ricardo! Very kind.
It is great that you do not use chemicals to clean my carpets. Your representative, Angelo, worked hard and communicated well with me.
Your technician was polite and eager to please. The receptionist called and reminded us of our appointment and when to expect your technicians arrival.
The worker covered his shoes and he was clean in appearance.
He made certain every spot was out.
He was quick and efficient.
He knew his business
Good service, fantastic job!
The results were amazing and the technician was very knowledgeable. My favorite thing was the machine that got all dander and dust mites out of the carpet, that was awsome.
Come on time and ask about freebies that you advertise.
all work done efficiently and well done . your workers are pleasant and enjoyable to have in the house.
Use plastic guards on wall corners. Better care should be taken to avoid overspray, and to avoid hitting walls with the wand. We have a chip in the corner of a wall that will need repair work.
Spots that we were told were removed were not removed. One was an ink spot (probably ball point) and another a pink spot, probably from grand kids cosmetics. The wool rug cleaned very good. Tell us how these spots can be removed.
I like that there isn't any residue in the carpet when you employee finishes cleaning
Friendly staff, not pushy about extras, product is good for both carpet and the environment
I liked the professionalism of the employees.
The first time I had my carpet cleaned, they didn't do a good job. They cam back the next week, did it again, and made it right. Very good job the second time
amazing how they really clean and get the carpet looking like new!
Friendly hard working techs.and clean, quick drying carpet!
Love that there is no soap residue, but our carpet was still damp after 48 hours.
I was impressed by your ads that you dont use soap. Also, impressed with the alteration of the water to clean effeciently and effectively. Alex, the technician, was prompt and demonstrated the effectiveness and story around this process. One surprise i had was that the secretary that called did not quote me the price of wool carpet cleaning even though i told her i had three wool carpeted rooms. She said the technician would have to determine it. So when Alex quoted me the cost per room i was shocked. I wouldve rather known upfront. Alex was courteous and informed and enthused about the product.
I could tell Rees really wanted to make me happy. He took time to educate me. He went over trouble areas a second time when I asked him to and he told me to call if I had any concerns or needed something done again. My carpets look great. Not all stains came out, but it's definitely better.
Environmentally friendly, fast service, no messes left behind
We had the carpets cleaned because of a recommendation. So far we are happy. We hope they stay clean. We really liked Juan Lopez.
I Like that things look great when you leave my house. I also, love how you try hard to meet my time schedule. This time we scheduled for a particular day as that was all you had available but we really needed to have the work done earlier. You put our names on a cancellation list in case something opened up. Sure enough you had a cancellation a day before our appointment and that was so helpful to us.
Also, on this visit, our carpet was in really bad condition. We had just finished a big remodeling project and were worried that we may not be able to get the carpets cleaned well enough and would have to replace the carpets. Your people were able to get all the stains out and things looked beautiful when they left! Thank you so very much!

I had a wonderful experience! Isaias was my technician and he was very professional and provided me with a high quality job.
He left me with his business card and I have already had several friends and neighbors that I have referred to Zerorez just since he was here on Wed.