Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33757 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 13, 2015 — Rated 10 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

I had a wonderful experience! Isaias was my technician and he was very professional and provided me with a high quality job.
He left me with his business card and I have already had several friends and neighbors that I have referred to Zerorez just since he was here on Wed.

Report a concern   November 13, 2015 — Rated 10 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

I really liked that you reached out to collect feedback and when you discovered that something didn't go right in the first visit, you did what you could to fix it. I really appreciate the excellent service and customer care. Thank you.

Report a concern   November 13, 2015 — Rated 8 out of 10 by D.B. Zerorez Salt Lake City
What could we do to improve?

I had to put fans in two of my rooms to dry out the carpet. I'm lucky that the waves that formed in the carpet have disappeared.

Report a concern   November 13, 2015 — Rated 9 out of 10 by Ben Telford Zerorez Salt Lake City
What do you like about our products and services?

Quick and great service.

Report a concern   November 13, 2015 — Rated 9 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

Quick and you do a great job!

Report a concern   November 12, 2015 — Rated 9 out of 10 by L.C. Zerorez Salt Lake City
What do you like about our products and services?

My carpets are beautiful!! Thank you very much! Ryan was my technician and was so knowledgable and explained so well how zerorez works and answered all my questions masterfully. Thank you for your services and I definitely will call again.

Report a concern   November 12, 2015 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Always looks great!

Report a concern   November 12, 2015 — Rated 10 out of 10 by Paula Brog Zerorez Salt Lake City
What do you like about our products and services?

Your product is great, but your service guys are better

Report a concern   November 12, 2015 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

Professional demeanor of Ricardo! Very kind.

Report a concern   November 12, 2015 — Rated 9 out of 10 by I.B. Zerorez Salt Lake City
What do you like about our products and services?

It is great that you do not use chemicals to clean my carpets. Your representative, Angelo, worked hard and communicated well with me.

Report a concern   November 12, 2015 — Rated 9 out of 10 by P.G. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was polite and eager to please. The receptionist called and reminded us of our appointment and when to expect your technicians arrival.

Report a concern   November 12, 2015 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

The worker covered his shoes and he was clean in appearance.
He made certain every spot was out.
He was quick and efficient.
He knew his business

Report a concern   November 12, 2015 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Good service, fantastic job!

Report a concern   November 12, 2015 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

The results were amazing and the technician was very knowledgeable. My favorite thing was the machine that got all dander and dust mites out of the carpet, that was awsome.

Report a concern   November 12, 2015 — Rated 8 out of 10 by J.J. Zerorez Salt Lake City
What could we do to improve?

Come on time and ask about freebies that you advertise.

Report a concern   November 12, 2015 — Rated 9 out of 10 by V.J. Zerorez Salt Lake City
What do you like about our products and services?

all work done efficiently and well done . your workers are pleasant and enjoyable to have in the house.

Report a concern   November 12, 2015 — Rated 8 out of 10 by M.G. Zerorez Salt Lake City
What could we do to improve?

Use plastic guards on wall corners. Better care should be taken to avoid overspray, and to avoid hitting walls with the wand. We have a chip in the corner of a wall that will need repair work.

Report a concern   November 12, 2015 — Rated 6 out of 10 by S.Z. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Spots that we were told were removed were not removed. One was an ink spot (probably ball point) and another a pink spot, probably from grand kids cosmetics. The wool rug cleaned very good. Tell us how these spots can be removed.

Report a concern   November 12, 2015 — Rated 9 out of 10 by K.C. Zerorez Salt Lake City
What do you like about our products and services?

I like that there isn't any residue in the carpet when you employee finishes cleaning

Report a concern   November 12, 2015 — Rated 10 out of 10 by J.A. Zerorez Salt Lake City
What do you like about our products and services?

Friendly staff, not pushy about extras, product is good for both carpet and the environment

Report a concern   November 11, 2015 — Rated 10 out of 10 by Melissa Marti Zerorez Salt Lake City
What do you like about our products and services?

I liked the professionalism of the employees.

Report a concern   November 11, 2015 — Rated 10 out of 10 by E.D. Zerorez Salt Lake City
What do you like about our products and services?

The first time I had my carpet cleaned, they didn't do a good job. They cam back the next week, did it again, and made it right. Very good job the second time

Report a concern   November 11, 2015 — Rated 10 out of 10 by Cali Kellywood Zerorez Salt Lake City
What do you like about our products and services?

amazing how they really clean and get the carpet looking like new!

Report a concern   November 11, 2015 — Rated 9 out of 10 by Harli Zaugg Zerorez Salt Lake City
What do you like about our products and services?

Friendly hard working techs.and clean, quick drying carpet!

Report a concern   November 11, 2015 — Rated 9 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

Love that there is no soap residue, but our carpet was still damp after 48 hours.

Report a concern   November 11, 2015 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

I was impressed by your ads that you dont use soap. Also, impressed with the alteration of the water to clean effeciently and effectively. Alex, the technician, was prompt and demonstrated the effectiveness and story around this process. One surprise i had was that the secretary that called did not quote me the price of wool carpet cleaning even though i told her i had three wool carpeted rooms. She said the technician would have to determine it. So when Alex quoted me the cost per room i was shocked. I wouldve rather known upfront. Alex was courteous and informed and enthused about the product.

Report a concern   November 11, 2015 — Rated 9 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

I could tell Rees really wanted to make me happy. He took time to educate me. He went over trouble areas a second time when I asked him to and he told me to call if I had any concerns or needed something done again. My carpets look great. Not all stains came out, but it's definitely better.

Report a concern   November 11, 2015 — Rated 10 out of 10 by C.F. Zerorez Salt Lake City
What do you like about our products and services?

Environmentally friendly, fast service, no messes left behind

Report a concern   November 11, 2015 — Rated 10 out of 10 by M.T. Zerorez Salt Lake City
What do you like about our products and services?

We had the carpets cleaned because of a recommendation. So far we are happy. We hope they stay clean. We really liked Juan Lopez.

Report a concern   November 11, 2015 — Rated 10 out of 10 by Carla Cook Zerorez Salt Lake City
What do you like about our products and services?

I Like that things look great when you leave my house. I also, love how you try hard to meet my time schedule. This time we scheduled for a particular day as that was all you had available but we really needed to have the work done earlier. You put our names on a cancellation list in case something opened up. Sure enough you had a cancellation a day before our appointment and that was so helpful to us.

Also, on this visit, our carpet was in really bad condition. We had just finished a big remodeling project and were worried that we may not be able to get the carpets cleaned well enough and would have to replace the carpets. Your people were able to get all the stains out and things looked beautiful when they left! Thank you so very much!


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