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based on 33459 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The way it's cleaned without soap, and the quick and professional service.
Quality of the cleaning was thorough. The technician was by far the best subcontractor I've had in 12 months of remodeling! He was so accommodating, friendly, and trained well with customer service. He seemed genuinely happy to be doing his job!!!
Competent service reps that work on doing a thorough job.
The rugs stay cleaner longer.
No chemicals, dried fast
The technician, Rees, was awesome!
Thorough and friendly service.
Customer service on the phone had a hard time giving me specifics about why they wouldn't be able to reach the 4th floor from the patio door directly below on the street. Also, it is really annoying to have to have at least $100/trip in order to get the coupon sent in the money mailer. You should put that on the sheet specifically.
Also, my bathroom tub will not drain now. It was working perfectly fine before, and then as soon as i took a shower after your services it is plugged up. Did I not pay for a water disposal fee? Or does that mean to dump dirty water down my tub drain.
Prompt service that is excellent. Great clean carpets.
Technicians are always professional in their work; we receive notices letting us know the technician is on his way, which is nice, because we don't need to hang around waiting; the carpet drying time is typically much faster than businesses I used in the past; and, the carpets always look so nice, even when they're 16 years old!
Great service and very professional.
Zerorez kept me informed and updated about the time they would be arriving with a call just before the scheduled visit. The carpet was efficiently cleaned and looked wonderful afterward. The carpet did remain wet for 24 hours which was longer than expected.
After my carpet dried in one of my rooms, there are a couple big spots that were missed in the main area of traffic. I would like to have it cleaned yet don't want to pay for full room cleaning so I bought a throw rug to hide it. I don't know how I would have caught that at the time since the rug was overall wet and dark from moisture.
Thanks-If spot cleaning is possible without full cost.
First name removed
The carpets and couches look great. The tech was intelligent, and clean. No dirty fluffy residue on the baseboards or the adjacent wood floors. No noisy equipment in the house.
Love that my carpets are clean and stay clean! Friendly and helpful technicians every time we have a service done. They make sure we are completely satisfied.
very friendly, technician was very knowledgeable and explained the process well; scheduler on the phone was very helpful and friendly as well
Great technicians
Prompt, friendly, tidy, professional.
That I know there is no shampoo residue or buildup left on the carpet to collect further soiling. Friendly and professional.
Couldn't really understand the tech when he gave me pricing. Turned out to be a lot more than I expected, but I'd already told him to do it. Seems over priced.
On time, tech kept me informed and had good work ethic
No residue, great products and awesome techs.
No chemicals or detergent - House felt "fresh" after cleaning carpet and tile.
What I like about Zerorez products is that they are chemical free and animal friendly.
No residue!
I am completely unsatisfied with your company! I find it completely ridiculous that you say you have a satisfaction guarantee, but only on basic cleaning. Why do you not inform your customers of this policy upon the moment they are trying to up sell you on pet treatment if you know they won't work as suggested? I find it hard to believe that just your regular cleaning method would have removed the left over stains if the pet treatment you offer for an additional $75 couldn't do the job. I find, and so should you and everyone hireing your services find it interesting that my commercial hand held carpet cleaner (Bissell Spot Bot) cleaned up better than your so called professional attempt? I will not be using Zerorez in the future and will discourage anyone I come in contact with to do so as well.
carpets look and feel like new
The carpets look good when they're done.
I have had you to my home twice and you have gotten my carpets very clean.
I like that there's no soap residue left in the carpet and it dries quickly. Cory was very good and professional.