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based on 33459 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Done really well. Got a major stain cleaned. Guy who did the cleaning was super friendly and nice.
When I called the appointment was made for two or three days later. He was friendly and was finished in a hour. The carpet looks and smells clean
Efficient cleaning, fast service, minimum of disruption. Rugs dried quickly. Rugs are very clean.
No harsh chemical odor in the house. Technician Chris Pine was excellent.
I think 8 is a high number.
Scheduling was easy, and although I booked several weeks ahead, I was still able to take advantage of a special discount offer that came up after I booked. The technician arrived on time, was very efficient, and pleasant. Alex was very careful with his techniques, gave honest opinions and information, and seemed very trustworthy while in our home. The services are above and beyond the old basic steam cleaning. First, before work began, each area of "concern" was addressed by the technician, including high traffic areas and stains. It was made clear that the technician would do his best to minimize the stains, but no guarantee was given or implied - honesty is greatly appreciated!! Carpets were cleaned thoroughly and honestly, there was NO icky, stiff residue, no odd "slick" feel, and no odor whatsoever. Just nice, clean carpet and tile. The dark "filtrate" ring around the baseboards on the light carpet in the basement and on the stairs was pretty bad, but almost invisible when the technician finished cleaning - amazing! Second, the carpets were completely dry within about 6 hours, just leaving windows open and ceiling fans on. Such a pleasant change!! Third, the tiled floor areas cleaned were sparkling clean - haven't seen white grout that white for a very long time! Fourth, appx 2400 square feet of cleaning was accomplished in about 3 hours, start to finish. Fifth, there were no "surprises" on the billing or invoice. It was made very clear what the charges would be both when I booked and when the technician reviewed before the work began. We have been very pleased and satisfied with Zerorez and would not hesitate to have Alex work in our home again.
Cleans well and dries quick
austin was terrific. thorough. punctual. good job
Our technician gets 10/10. He did a fabulous job!
The main reason I am unlikely to recommend Zerorez is the cost. I've never paid so much for carpet cleaning, and can't do it again. The secondary reason I am unlikely to recommend Zerorez was the appointment confirmation call. I had scheduled my appointment three weeks in advance, asking for a late-morning appointment, since I had a morning meeting and didn't want to risk not being home when the technician arrived. I was given the 2nd appointment of the day. The day before our cleaning, Zerorez called to confirm, saying that we were the first appointment of the day. I told the caller that I was scheduled for the second appointment. The caller said, "We couldn't make that happen." (???) The day before a scheduled appointment is not the time to let people know that you can't give them the appointment they've planned on. Fortunately, my husband was able to stay home from work, but I really did not like the schedule change or the flippant way in which that news was delivered.
Again, our technician was friendly and professional, and did an excellent job of cleaning our very dirty carpet. The schedule snafu was unpleasant, but not enough to make me not recommend Zerorez. The cost is just much too high, in my opinion.
friendly, professional technician.
My carpet look like new. IT is very soft to walk on with no soap build up on it.
1. They clean very effectively and are kid and pet friendly.
2. They leave no heavy odors.
3. The carpets are very soft afterward.
My carpets look wonderful. Got out stains that no other carpet cleaning company had been able to get out in the past. Thanks for doing such a great professional job.
Always do a great job. Friendly & professional staff.
you could be faster on the phone! I had to wait longer than I like every time I called.
Our carpet technician was so friendly and professional. I am amazed at how much better our carpet looks. It was in terrible shape, and looks like new! Thank you!
Customer service is excellent, techs are always friendly and thorough and my carpets and tile always look amazing when zero Rez comes!
Timely, and does a good job.
Ricardo Last name removed provided excellent customer service and customer experience. He was professional, consultative, and great with communication and expectation setting.
People are polite and professional. They give a correct time window, and even follow up and give updates to when they will be to my home exactly. They do a great job and are even willing to do more than I originally asked if there is time. The carpet and hooks try dry quickly and look amazing.
You are doing very well with customer relations. I like your work.
Instead of smelling clean it just smells wet and musty especially in the basement with my new carpet.
No residue; quick drying time; don't have to clean up after the Tech; price quote is accurate; cleans the spots and traffic areas very well!
The dedication from the technicians preforming the job
Find a way to remove ink spots :)
The Attendant was very friendly and did a great job!
I like how fast you could come and clean.
He was very knowledgeable and done an excellent job on the stairs and carpeting
Excellent service and promising products.
Great service and excellent results
it did not dry fast and my house smelled like wet carpet for days.
Maybe try cleaning again to get the smell?