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based on 33757 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your employees are always prompt and courteous.
THE CARPETING IS VERY CLEAN AND SERVICE EXCELLENT. DID NOT HAVE TO WAIT LONG TO GET A SCHEDULED DATE FOR THE SERVICE.
This is hard because I was really excited to have ZeroRez come to my home. I've heard MANY great reviews from X96, and never even called another company. I called you first. Thetech was VERY polite, friendly and professional. However, while spraying a milky white cleaning chemical, he over sprayed all of the walls, which are tan, and many pieces of furniture which were to big to be moved. I had not noticed this until he had left, otherwise I would have mentioned it to him. My wife and I spent over an hour cleaning up the mess, some of which left stains in the paint.
He also carried the equipment through my home leaving large puddles of white fluid on the dark tile, and on a piece of furniture which had been moved onto the til. All of this also had to be cleaned up once he left.
In addition to that, the van left a VERY large pool of motor oil on my driveway, which is now stained. It's a driveway, yes. But I try to keep this from happening. He should have parked on the street..
The carpet was not noticeably dirty, It's only two years old, but we wanted to go into the winter months with clean floors. The carpet is clean, so we got the service we paid for, and again the gentleman that came was really nice.
However this is not the type of thing I would expect to happen, nor have I had it happen in the past.
Environmentally friendly and works well.
The tech's were very polite and concerned with our property. The up selling was a little much, we thought the cleaning was going to cost us $245.00 we ended up using the 7 years protection and of course the proof in the future. The stairs and in front of the chair is will be watched for the clean up. Total cost was $350.00 Name removed.
The technician was very professional and very through. My carpets look amazing. this is the 5th. time I have called Zerorez.
The work was fine, the young man very helpful with my particular needs. He asked me how I heard of your company. I told him our son Greg recommended you. Later, I heard Greg (Last name removed) doing an ad for you and it said that people can get the 'Greg' discount when they mention that. Did I get the discount? I don't think so. Please let me know. Thank you.
We had some really dirty tile and your technician, Kris, did an amazing job cleaning it for us. He showed us before and after spots that I couldn't believe. He kept us in the loop during the process. He was very professional, knowledgeable and kind. If we need anything else cleaned, we'll be sure to call on your services again and ask for Kris! 😀
I like that everyone I have dealt with in your company
Is committed to satisfying the customer!!! Everyone
Is very nice and helpful!
Thank you !
They do a great job cleaning our carpets. The tile cleaned up nicely too.
Very, very clean carpet---every time!!
Efficient.
Not all the odors of other shampoo and cleaners.
Each of your tech's who have serviced our home have been professional, polite and informative; and, they have done an excellent job.
The water
The family room and living room areas that were done on Monday, Nov. 2, 2015 look very good. However, the dining room had several pet stains that I paid an extra $50 to have treated, and
they don't look much better than they did before. I don't know if there is anything else that
could be done to try to take out those stains, but I'd be a lot happier if that could be done--especially since I paid the extra $50 for that purpose.
How soft the carpet is after being cleaned!
Easy to dry. Efficient service. Our guy was in and out in 45 mins
how clean the carpets get and how quickly they dry. Austin was a very polite technician.
having carpet cleaning and tile cleaning as well
No residue left behind.
you do a good job. You are prompt. I don't like that you don't move any furniture without extra charge and I don't like the extra charge for water disposal. It should just be added into the cost per room.
Carpets look good as new. Service man was very courteous, kind and quick!
Final result is great
Great job AND FAST!
Your technicians have always been on time and are very professional. They take their time and take pride in their work.
Professional, friendly and thorough carpet cleaning. I have been veruy pleased with their services.
When cleaning grout, be thorough. If the grout is dirty and only a very quick job is done to clean it, once it dries it will look spotty (some clean, some dirty spots) and horrible. As it stands, I feel it would have been better to leave the tile alone and have all the grout remain uniformly dirty.
Excellent service, excellent price. We were very grateful that they were able to give us the first appointment for the day as we were planning on leaving later in the day. The young man who came was punctual, polite, and efficient. Our carpets were, to be charitable, in a state and now they look 100% better. Would recommend to anyone.
Everybody was very nice. The carpets looked great!