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based on 33757 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My only complaint is that I was quoted $380 and though I've only had 2/3 of my house done, it was over $300.
Cory Spade was the carpet professional sent to our home and he was very pleasant, knowledgable, and efficient. The carpet looks new!
fresh and clean
Prompt service, trustworthy techs, treat my house with respect
Carpets always look great after they are treated and they dry quickly.
The service man was extremely friendly and the cleaning didn't leave a film in the carpet.
He did a good job on cleaning our dirty carpet.
Professional technician. The carperts turned out well.
I will never use anyone else! I like the quality of Zerorez....and no chemical odor!
Kory Gregersen was easy to work with and took the time to explain the treatment options to me. He was very efficient and did a great job. I recommend Zerorez to all my family and friends.
The technician was super friendly and in and out super quickly. He did a phenomenal job and I appreciated how you could tell he really cared that I was pleased with his work - which I definitely was!
However, your call center is a joke. The phone is awful, it kept cutting in and out. Also, there were too many people talking in the background. Additionally, it took many back and forth phone calls with various people in order for them book the exact date & time I wanted
Dependable, carpets are very clean.
Tech was superb! Other than the van breaking down and tech not starting till 11:00 everything was great start to finish!!! Thx First name removed
Everything!!!
We just had our carpets clean by you guys on Monday. We are not very pleased with how things went. The employee was very kind and good but we feel very deceived by what was said on the radio show by your company and feel upset by false advertising. The pictures are of our vacuum after the carpet dried and we didn't move anything in or walk on them. When we vacuumed this what we picked up. We completely cleaned out the vacuum before and did not expect this. Very dirty.
On 1280 the zone your spokesmen said that it is zero Rez. We had to wait more than 12 hours to put our stuff back in. You say zero Rez but then even claimed on the radio that you could put your furniture back in shortly after they leave your house. This was very frustrating because of how long we had to wait.
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Then when I hear on the radio 33$ a room and then I call you guys and find out that you have to have a 100$ minimum or we won't come out to your house! This is crazy. This is false advertising and a crazy or trick to get people to call in. Very frustrating.
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Knowledgeable technicians and a natural product with no soap or toxins.
I was impressed with your employee, Rees. He was hard working, pleasant, and did a really good job. I've already recommended him (and you) to my neighbor, who asked how I had liked Zerorez.
Great service, friendly, good cleaning job just took over 24 hours to dry- could be out carpet.
working with Ryan was great. He explained everything and did a great job. I am pleased and will call again. Linda
on time, protect corners, odorless product, polite employees
We have always been happy with zerorez. We will always use them. Product and people are great.
Great technician who did an excellent job on my carpets and basement cement floor. He explained how Zerorez works and answered any questions I had for him.
Carpet looks great. Professional service and good availability.
Be on time for appointment.
We stated 4 times to 4 different people that we could not have anyone arrive earlier than 3PM to begin cleaning the office because we still had patients until 3PM. There was a huge disconnect with communication from the scheduler, estimator, and the confirming person. Each called and stated that the cleaner would arrive earlier and we had to explain over and over again that we could not start earlier than 3PM..
the way my stairs look Iam very pleased.
I have used your company for the past several years. Those technicians that have cleaned our carpet have all been very courteous and professional. My carpet looks great! The technician (Ricardo Fernandez) that cleaned our carpet on 10/31 was exceptional and very courteous and my carpet looks great. He checked with me as each room was cleaned to make sure I was satisfied and was very clear as he explained the various options available and reviewed each option I chose before I paid for the services. Those you employ exemplify the integrity of your company and the way Zerorez does business. Thank you! CC
The carpets were very clean and didn't take very long.
Arrived on time; cleaned all carpet areas very well. My only negative comment is how wet the carpet was afterwards and it stayed fairly wet for 2 days. That seemed like a long time to be wet. But the service and the technician were great. Thanks.
Quick, professional, and reasonably priced.