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based on 33459 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets look great.
The pet odor seemed to go away unlike some of the other carpet cleaners I've used. So glad with that! Puppies!! I really liked the tech. He listened to all my concerns and did what I could afford. I will be scheduling you to come back and will request Elden again. He's the best!
clean, no chemical smell. service agent was very professional
maybe re-clean ad few spots on my stairs and offer suggestions on the damp smell?
Maybe answer the phone when I call
very thing cleaned up very well and my carpet looks great.
No residue in carpets. Quick dry time. Helpful worker!
Came on time, explained what they were going to do and answered our questions
I don't remember his name, but the tech who came out is awesome... he was very thorough and informative. Give him a raise.
Fast and professional
I went with zerorez for my business because they had dones such a great job at my home. I have now had zerorez out twice to the office to clean our carpets and both times I had to have zerorez come back out to clean spots they missed. Once the missed spots were cleaned all was great. However, it is frustrating to have to have zerorez come out again (both times) because it appeared the techician was so worried about being fast they forgot to be thorough.
I can say after they came back out to clean it again we were very pleased, but not pleased they had to come twice to get the job done.
As a physician it is very time consuming to get our office ready for cleaning and to schedule the cleaning when we are done seeing patients, to have to get ready for cleaning twice each time is beyond frustrating.
It isn't that I won't use zerorez in the future (because again when the cleaning is done right it is great) but I am going to be a little more hestitant about it.
Worker punctual,went the extra mile to make sure the carpet stains were cleaned properly,respectful and knowledgeable too.
We are very disappointed with our experience with your company. We needed to have our basement family room carpet cleaned. We received quotes ranging from $75.00 to $95.00 to clean the family room and one or two other rooms/areas. We learned about Zerorez through KSL/Doug Wright. My mom told me about your $33.00 room special so I decided to contact Zerorez because we are on a tight budget. I was surprised to learn there was a $100.00 minimum so I worked with your customer service representative to get the price as close to $100.00 as we could, which was already over our budget and higher than what we anticipated paying. We determined the best approach would be to clean an area rug to get us to that magic $100.00 minimum. I explained to your CSR that this was an inexpensive rug from Costco and expected to pay $1.00 SF for the cleaning of this rug. We were quoted a price of $112.40 all-inclusive for the basement carpet, rug, water treatment/disposal fee and tax. However, the bill was $187.19 because instead of charging $1.00 SF as quoted, the charge was $3.00 SF. It would have cost less to purchase a brand new rug and it looks exactly the same! The carpet in the family is new and there are areas where it feels ‘crunchy’ so the cleaning was not successful. With the exception of the excessive invoice, there is no evidence the carpets were cleaned.
That all stains were removed and the carpet looks like new.
We have used other companies in the past and were generally unhappy with the results. We had the opposite experience with Gonzalo and Zerorez. Our carpets look fantastic and the chairs that he worked so hard on look brand new!
Gonzalo was incredibly professional, courteous, and hard-working. He didn't even mind going over a few spots that we couldn't avoid walking on. I have even personally recommended him by name to my family and friends. Thanks for the excellent service, we were really impressed!
Carpet looked great and drying time was minimal. Tech was friendly and easy to talk to.
On time and great staff to work with
The individual who came out was very professional with great customer service skills.
Richardo Hernandez was awesome. We love the way our carpets look, feel, and smell.
I like that there are no harsh chemicals. Austin did a great job and was very friendly. It was done quickly and dried fast, except for the stairs.
I thought you were a bit expensive.
The promptness and the way the carpets look
I like the clean smell and how quickly it dried
Commitment to detail. Friendly service. Very thorough!
Customer service is great. The service is wonderful. The home smells clean without the overbearing odor of chemicals. All in all, very satisfied.
I like the no chemicals. Your service was also great.
I LIKE THE IDEA OF CLEANING WITHOUT CHEMICALS, HEALTHIER
I like the concept that there are no detergents or soaps put into my carpets. My carpet cleaner Reese was knowledgable, efficient and friendly. He did a great job.
I liked your promptness and how quickly it was done. The Young man that cleaned my carpet was very accommodating. The carpet looks very clean.
Service guy was nice and responsible.
Ricardo Fernandez cleaned my carpets last week. I've used Zerorez several times in the past, but no one has ever left them looking as good as he did. The process is good - but you have to have the right person using it to get the amazing results I did.