Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33757 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 21, 2015 — Rated 10 out of 10 by Cindy Jensen Zerorez Salt Lake City
What do you like about our products and services?

My carpet looks like new.

Report a concern   November 21, 2015 — Rated 10 out of 10 by K.J. Zerorez Salt Lake City
What do you like about our products and services?

Servicemen are always reliable and friendly. Carpets really don't get dirty as fast as when using other cleaners. I like to "water only" concept!

Report a concern   November 21, 2015 — Rated 5 out of 10 by N.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I don't feel that my rug got very clean. I can see blotches and stripes of dirt. I was pretty underwhelmed with the results. I was expecting to be wowed for $150. But I really wasn't.

Report a concern   November 21, 2015 — Rated 9 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

The second trip to our house the carpet looks almost perfect Nice work!

Report a concern   November 21, 2015 — Rated 9 out of 10 by Kim Quick Zerorez Salt Lake City
What do you like about our products and services?

No smell. Carpet was fresh after the cleaning. My service man was polite and let me know what he was doing every step of the way.

Report a concern   November 21, 2015 — Rated 10 out of 10 by T.R. Zerorez Salt Lake City
What do you like about our products and services?

That you do not use soap

Report a concern   November 20, 2015 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Alex is a very knowledgeable technician. He went over all he was going to do before starting the work. He was very courteous and pleasant
all during the time on the job. All i can say is the carpets were cleaned above my expectations and the service rendered by Alex was super.
I would recommend ZEROREZ.

Report a concern   November 20, 2015 — Rated 10 out of 10 by Teddy Grable Zerorez Salt Lake City
What do you like about our products and services?

My carpets came out Fabulous and the service was above average!! Thank you and have a Great Holiday!

Report a concern   November 20, 2015 — Rated 10 out of 10 by C.L. Zerorez Salt Lake City
What do you like about our products and services?

Your representatives are always very friendly and knowledgeable and do a great job of cleaning.

Report a concern   November 20, 2015 — Rated 10 out of 10 by K.G. Zerorez Salt Lake City
What do you like about our products and services?

Excellent job and courteous

Report a concern   November 20, 2015 — Rated 10 out of 10 by Coleen Hamby Zerorez Salt Lake City
What do you like about our products and services?

Very Pleased. Carpets looked like new.We have dogs and cats that live in the house and when it was done the whole house smelled very fresh. The carpet was almost dry by evening.
Friendly and knowledgeable service.

Report a concern   November 20, 2015 — Rated 10 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

I felt that my carpets were as clean as they could possibly get. With dogs they get pretty dirty really fast.

Report a concern   November 20, 2015 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

Dalton did an awesome job! He was on time and quickly surveyed what we wanted to have done. He was efficient and thorough and did a super job?

Report a concern   November 20, 2015 — Rated 0 out of 10 by G.P. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I am very disappointed with the result. The machine broke while the technician was there, so he finished on his knees with the stair cleaner. The middle of the living room look awful, you can see exactly where he cleaned and the spots in between that were missed.

I have called trying to reschedule and was told the earliest I can have it re-done is next Tuesday, 11/24. My house has been torn up since Tuesday 11/17, I am not happy about having to wait so long. Both rooms do not need to be re-done, just the center section of the living room.

I have waited a long time to you use service, and this is not the result I expected. The commercials just rave about you.

Thank you,
Name removed
Phone number removed

Report a concern   November 20, 2015 — Rated 10 out of 10 by Sheri Taylor Zerorez Salt Lake City
What do you like about our products and services?

I was very impressed with our cleaner. He kept me informed and explained everything to me. He did a great job on our chair that was really dirty. My carpets look and feel really clean. Thanks so much.

Report a concern   November 20, 2015 — Rated 10 out of 10 by H.H. Zerorez Salt Lake City
What do you like about our products and services?

everything

Report a concern   November 20, 2015 — Rated 9 out of 10 by Penny Florence Zerorez Salt Lake City
What do you like about our products and services?

For the most part my carpets came out very good, especially for the age and amount of wear and tear on them. The technician was easy to get a hold of to talk about my carpets and the process.

Report a concern   November 20, 2015 — Rated 10 out of 10 by K.A.P.K. Zerorez Salt Lake City
What do you like about our products and services?

You cleaned our carpets and the end result was amazing. Our 20 year old carpet looked almost new!

Report a concern   November 20, 2015 — Rated 9 out of 10 by P.N. Zerorez Salt Lake City
What do you like about our products and services?

The service was very good. I appreciated the quality of the service that was given.

Report a concern   November 19, 2015 — Rated 10 out of 10 by S.L. Zerorez Salt Lake City
What do you like about our products and services?

everything is awesome

Report a concern   November 19, 2015 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

They do a good job of cleaning dirty carpet. That's the idea, isn't it?

Report a concern   November 19, 2015 — Rated 8 out of 10 by W.T. Zerorez Salt Lake City
What could we do to improve?

We are very pleased.

Report a concern   November 19, 2015 — Rated 8 out of 10 by T.S. Zerorez Salt Lake City
What could we do to improve?

More specials on upholstery cleaning.

Report a concern   November 19, 2015 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

They are natural and dry quickly.

Report a concern   November 19, 2015 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

Good work. Nice people.

Report a concern   November 19, 2015 — Rated 10 out of 10 by L.O. Zerorez Salt Lake City
What do you like about our products and services?

Quick, professional, thorough. Technician kept going over it till it was to my satisfaction. Looks great.

Report a concern   November 19, 2015 — Rated 10 out of 10 by G.F. Zerorez Salt Lake City
What do you like about our products and services?

I really loved that you also clean tile and seal tile!

Report a concern   November 19, 2015 — Rated 10 out of 10 by Rodney Earle Zerorez Salt Lake City
What do you like about our products and services?

Prompt courteous service. Isaiah did a great job.

Report a concern   November 19, 2015 — Rated 10 out of 10 by Lee Wakefield Zerorez Salt Lake City
What do you like about our products and services?

Always a great job and super results!!

Report a concern   November 19, 2015 — Rated 8 out of 10 by L.C. Zerorez Salt Lake City
What could we do to improve?

Lower you overall price! It would have cost 600 dollars to have my whole house cleaned, so I had to pick the worst rooms.
I do think the tech did a good job. It was still expensive so it will not be done again anytime soon.
I would still tell friend about your service but I would also warn them they will need to take out a loan to cover the cost.


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