Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33498 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 17, 2016 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

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Report a concern   April 16, 2016 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

I have recommended your services many times. Always very pleased with the service and the outcome.

Report a concern   April 16, 2016 — Rated 10 out of 10 by Amy Cottle Zerorez Salt Lake City
What do you like about our products and services?

You guys do a great job and I like how I can add a few more things to clean when you come. Friendly service and helpful tech guys.

Report a concern   April 16, 2016 — Rated 10 out of 10 by K.G. Zerorez Salt Lake City
What do you like about our products and services?

Your staff is awesome & very professional!

Report a concern   April 16, 2016 — Rated 10 out of 10 by A.R. Zerorez Salt Lake City
What do you like about our products and services?

No residue, clean smelling, nice technicians, your truck collects the dirty water.

Report a concern   April 16, 2016 — Rated 10 out of 10 by Flavia Anderson Zerorez Salt Lake City
What do you like about our products and services?

Please disregard my preveous survey. I was not there when the guy finished cleaned so i was not aware of what happened. My husband talked to me later and let me know what happened and why he couldnt temove the stains. The guy that came was amazing very nice and did an amazing job. Because the stains did not come out he cleaned this extra piece of carpet we had so we can use it to fix the spots with stains. He took his time in each room to make sure it was all cleaned. I would highly recommend u guys to any one i know that needs xarpet cleaning. I will be using u guys again.

Report a concern   April 16, 2016 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

Service was excellent. Carpets look like new.

Report a concern   April 16, 2016 — Rated 10 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

On time, no chemicals, and serviceman had a great attitude!

Report a concern   April 16, 2016 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

quick, efficient, technician always checks for my satisfaction, you accommodate my schedule

Report a concern   April 16, 2016 — Rated 10 out of 10 by Stetson Robinson Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is reasonably priced, has generous promotions, are well organized, easy to work with, and very VERY fast. We've used Zerorez for our rental home in Provo for the past several years and have plans to keep using you on a regular basis between tenants.

Thanks for all you do.

Stetson Robinson

Report a concern   April 15, 2016 — Rated 0 out of 10 by F.A. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

None of the stainsgot removed not even a lil bit. It doesnt look like anyone even tried to remove the stains. Im not sure if all of it is stained to the point where it wo t come off but i was told that the only stain that maybe will not come off was the red stain. A way to make thjngs toght could be to wxplain why it looks like he didnt even try to remove the stain or come and remove the stains i was told would be removed.

Report a concern   April 15, 2016 — Rated 10 out of 10 by G.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look great!!!!

Report a concern   April 15, 2016 — Rated 10 out of 10 by S.J. Zerorez Salt Lake City
What do you like about our products and services?

The technician who did our carpets was great . Very friendly and courteous and did a great job.

Report a concern   April 15, 2016 — Rated 10 out of 10 by B.M. Zerorez Salt Lake City
What do you like about our products and services?

The service was excellent and my carpet looks clean again! I am very happy that I selected Zerorez.

Report a concern   April 15, 2016 — Rated 10 out of 10 by C.K. Zerorez Salt Lake City
What do you like about our products and services?

i thought that the young man that came was very polite and knew what he was doing and did a nice job thanks

Report a concern   April 15, 2016 — Rated 9 out of 10 by B.H. Zerorez Salt Lake City
What do you like about our products and services?

The representative we had was very polite and did a good job. We had used you years ago and I was not very impressed so I tried other companies but we tried again and were satisfied this time.

Report a concern   April 14, 2016 — Rated 0 out of 10 by C.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You cause damage to my floor and it took three and a half weeks to get someone to come look at it and get it fixed. Then you sent a supervisor and a general manager to fix the floor who did not have the tools or supplies. They only replaces 99 percent of the padding leaving a strip of old pad on the north end of the room. Also they were very unprofessional the supervisor Joseph turned off my camera at one point and then he and the manager Jake were joking about throwing the carpet tool at my camera. I then had another carpet service company come and reclean the carpet due to the smell from the damage you caused. You could give me a full refund on the services that you provided. Name removed 743 E 380 N American Fork, UT 84003 cell Phone number removed

Report a concern   April 14, 2016 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

The technitian did an excellent job. Very easy to work with and very cooperative.

Report a concern   April 14, 2016 — Rated 10 out of 10 by B.C. Zerorez Salt Lake City
What do you like about our products and services?

The guy who came was very polite, energetic. And the work done was Very impressive

Report a concern   April 14, 2016 — Rated 10 out of 10 by Sandy Allison Zerorez Salt Lake City
What do you like about our products and services?

I have been a customer for 10+ years. It is wonderful to know that I am not adding harmful chemicals to my home or the environment. My home feels, looks and smells fresh after each cleaning. Thank you!

Report a concern   April 14, 2016 — Rated 10 out of 10 by Dan Rasband Zerorez Salt Lake City
What do you like about our products and services?

The tech worked very hard and made sure I was happy with everything. Great product and service!

Report a concern   April 14, 2016 — Rated 10 out of 10 by Marsha Plothow Zerorez Salt Lake City
What do you like about our products and services?

Friendly and efficient and very clean!I am so pleased. I have tried 3-4 other companies but was NEVER satisfied!! You guys are the best!

Report a concern   April 14, 2016 — Rated 5 out of 10 by D.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The tech chipped the entry tile

Report a concern   April 14, 2016 — Rated 5 out of 10 by R.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

While the technician was very efficient, your tools need improving. Had to have him return to get out stains caused by moisture left in my Berber carpet. Also, too many phone calls and mixed communication from office. Your claim that carpet dries in 4-6 hrs is not true. Took overnight, like most companies.
The results, however, are very good.

Report a concern   April 13, 2016 — Rated 10 out of 10 by D.A.L.H. Zerorez Salt Lake City
What do you like about our products and services?

Fast and easy to get an appt.

Report a concern   April 13, 2016 — Rated 10 out of 10 by Robin Staples Zerorez Salt Lake City
What do you like about our products and services?

Odor free

Report a concern   April 13, 2016 — Rated 9 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

Carpet were cleaned but it took a lot longer for them to dry than they said.

Report a concern   April 13, 2016 — Rated 9 out of 10 by L.Y. Zerorez Salt Lake City
What do you like about our products and services?

carpet looks fabulous after cleaning !!!

Report a concern   April 13, 2016 — Rated 3 out of 10 by J.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I don't expect anything.
*Appt was to be for around 2 pm. I was called at ll:45, !2:15 and 12:35 to see if they could come.
*Technition was courteous and seemed to do a good job, (we have new carpet so it always looks good). What I was disappointed in was
that the carpet was so wet with water it squished between my toes when I walked across it. I had him go over the area two times and
still felt it was excessively wet. I like the fact there is no soap, but feel excessive water is bad to leave standing on carpet and pad.

Report a concern   April 13, 2016 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Very thorough, friendly service. Excellent cleaning done.
Thank you.


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