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based on 33498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, friendly service that came when scheduled.
The way the pricing was calculated. One room was barely bigger than your limit yet you charged me double for that room
The service technicians were very friendly and explained everything going on with my carpet. They did a great job removing some tough stains.
Cleaner clean with no soapy residue!
Clean carpets and fast service--Ricardo was done with three rooms and some stairs in les than an hour!
Chemical free, quick, fast drying
I like that there is no residue and no chemicals.
I felt that your technician was very knowledgeable. He was efficient. Most of the carpet was dry with in a few hours. I did have a dog spot he treated in the master bedroom (which I didn't realize would be so expensive prior to the cleaning). It had a small dark spot before the carpet was cleaned. He found a larger area with the black light, probably 2' x 1'. It took 2 days to dry and it now has two caramel colored spots about as big as your hand. The only other complaint I have is that one of the rooms was left with a stiff feel to the carpet once it dried. It was in the middle of the room and at the door. If you talk to the Technician you can tell him it was in the dark green room where the computers were. I would still have ZEROREZ come again. The living room look fabulous. The only other thing I think I would change was that your tech told me how terrible my vacuum is. It is only 4 months old and he blamed the carpet fibers he pulled out of a 15 year old carpet on the 4 month old vacuum. At the time I really didn't think much of it at the time but after words I felt that unsolicited information about my vacuum was a little insensitive. Some one else might have been very offended. He almost sounded like a vacuum salesman not a carpet cleaner
I have heard fab reviews of your carpet cleaning- but my upholstery cleaning was lackluster and was very disappointing. Next time I'll do it myself or hire someone else- the bed still looked very dirty after
Fast, efficient And it looks great !
I was very impressed with Ricardo! And, my carpets and chairs have never looked better!
Very professional outstanding service
There was a spot that was requested to be cleaned a pet spot we believe that it was not treated
Great technician really tried to take care of customer
great to work with
clean and gets most stains out
Professional way job was done.
Zerorez has a 3 step process as opposed to carpet cleaners who simply come in and start washing the carpet.
The technician was very thorough. The carpet dried in under 1/2 a day. The products are green, and had a pleasant smell.
It is quick and they don't keep trying to sell you items once you say no
Our technician was great! On time friendly and gave a great demo of zerorezwhich is very cool! Our Carpets looked great and they were able to get a chocolate syrup disaster from our 2 year old out of the carpet!
I like the kindness of Greg first of all. Secondly, my carpets looked great and lastly, Greg allowed me to Lysol off all the hoses and the wand before he brought them into my home, which is a big deal to a lot of people now days (we don't know where they've been and in what conditions they've been.)I'm not a germ freak, but when I clean my carpets, I want them to be as clean as possible & not bring other unknown people's diseases or germs in.
I loved how clean you were able to clean a chair that had been soiled. My carpets looked amazing!! Thank you!
Knowledgable and efficient tech, took time to explain services ordered and additional services, the wow factor.
The service was awesome.
Kept me informed on the time schedule. Very nice young man and carpets look amazing
Stays clean longer. No residue.
I love how clean out carpets look every time and that you use safe products.
Always on time, carpets get completely cleaned......no complaints!
I received quick, friendly service and my carpets looked amazing after the cleaning. This was my second time using Zerorez and I will continue to use them in the future.
Job was done very well and timely.