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based on 33965 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your minimum charge wasn't previously disclosed until last moment. Your pet treatment pricing is over inflated. My smaller house in Orem that has less square footage and fewer rooms/areas than my house in Farmington and yet services to my orem house cost more than my farmington house both houses had same treatments. Telephone customer service of orem area office is poor. Techs are very polite. I'm sorry to say my opinion of zerorez has deteriorated and I will consider other possibilities.
I like that my house doesn't stink after and have a cleaner smell. The guy who did my home did fine but I was at my mom's when her carpets were cleaned and he went above and beyond and really out shined the person who came to my house. (4464 w 9980 n cedar hills it was yesterday). Thanks for not being super expensive.
You could not take care of the stain or smell from a pet accident. The technician said he would come back out - but doing the same thing again would not work. We went with someone who specializes in pet problems.
I like the good job that you do, and your efficient manner that you do your work. I love the finished product. Also I like the friendliness of your employees! I am very happy with the work that they did, and will use your services again.
i felt that the fellow did a very good jobhe deserves a 10
Promptness, friendly
The dirt came up and it looks great. It stayed wet a lot longer than I thought or than I was told. Some areas were not dry even 24 hours later. But again, it looks a lot better!
I like that my carpets look clean.
Technician did work without confirming price befotehand and handed my wife a bill 3x what we were expecting. Customer service trying to work this out has been horrible. Very disappointed in the way we've been treated as customers.
I was very impressed with Ben our service technician. He was very professional and thorough in his work with us.
The tech was very pushy about adding extra pet treatments.
Best clean that I have gotten out of my 10+ year old carpets!
Your tech cleaned a badly stained carpet to the MAX! We wanted to make the room nicer for moving in some new furniture, but never expected it to get so clean.
Awesome costumer service, friendly and knowledgable technicians, and great cleaning process!
Explained each stage of the cleaning process and didn't leave until I was completely satisfied.
Representative was well trained and polite.
Fast drying, hard-working techs
No detergent used. Jeremy was courteous and professional.
Effective, non-toxic, professional, efficient, odorless
My carpet really feels clean and is clean! There is no chemical smell or feel. I trust Zerorez and its employees, they make sure my experience is a positive one. Thank you for accommodating me and leaving my carpets wonderful!
From scheduling to the appointment day, everyone involved was prompt and on-time. The Zerorez employee was pleasant to work with and.
More carpets looked amazing! I have a pet and I like knowing that everything was left clean by your special products.
excellent
Gets carpets clean and dries relatively fast.
You staff is awesome!!! He was very helpful and did an amazing job. Couldn't be happier!!! :)
My carpet looks absolutely beautiful!!! I am so impressed with the young man that did the job, he was so informative and shared with me some tips that will help me keep my carpet clean. He had had a long day and I could tell he had worked hard all day. He was very cheerful and a hard worker! Thank you so much for making Zerorez available in Salt Lake area. (I used Zerorez when it first came to our area almost 15 to 20years ago) I have not used a professional cleaner since, of course we walked in our stocking feet........but it still looked so nice. Thank you Zerores and your wonderful hard working techniciian, my place is fabulous!!!
No residue,prompt service and Jonna was knowelegble and did a good job
My carpet did not come clean,though this was dog urine which has always come out in the past. I feel more time should have been spent on this area.
Your technicians always take pride in their work and want to make sure we are 100% satisfied with the results.
my stair look like they never done
I like your concern for your clients satisfaction. I don't like upselling.