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based on 33965 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the customer rep was great
I like that the carpet is relatively dry and no soaking wet.
Your service representative
No chemicals, and it WORKS!
Courteous.
The technicians are great and the carpets are so clean!
The technicians were very polite and very thorough. They took the time to explain the process, and what i could expect. They worked very hard, and were very conscientious.
My carpets look so amazing after they were cleaned. I can't believe the dirt you got out. And, the gentleman that came to clean was very friendly, got right to work, and made it look brand new. And, my carpet is 13 years old. Plus, I've had you do my carpets before and they even stayed clean longer than anyone else. Thanks
On time, friends and you provide a good service
Professional service
The detail that your people went to. They were continually explaining things about their system and product to us.
He did a very good job.
That it's more natural.
they work - simple. My carpets were awful and they look like new now.
Sevice was great and it did an outstanding job of cleaning. Dry time was minimal.
Everything!!!
Service was amazing very polite and patient with me,products I feel like they worked amazing thank you
Our carpets look amazing, there is no "wet carpet" smell and we are very pleased with the outcome!
I like the way the carpets look after you've been to my home. I am also impressed by how long they stay clean...WAY better than cleaning with soaps! I've also been impressed by your technicians...courteous and knowledgeable!
The 2nd technician to come out was much better, he did a great job at getting my carpets cleaned to my standards.
quick, dries fast.
My house smells great!
Our technician Jeremy was extremely professional and courteous. He arrived on time, explained the process thoroughly and did an amazing job cleaning our carpet. We were very pleased with the overall experience and would recommend zerorez to our friends and family
The carpet looks great and you have great service.
You do a very good job, your people are well versed in your products and the reasons for their use.
I have had two prior carpet cleanings completed at our home. The first was fantastic -- a wonderful young man worked hard, educated us on your product, and gave us a like-new result. The second time our outcome was not quite as good. This time, however, the job was done fairly well through much of the house, but in a few floor areas, spots were not completely removed, and a yellow spot was left in a few places. Our stairway shocked us the evening of our appt. We came home to find golden-brown stripes on every step, the entire width of each step. It's as if the cleaning wand left a substance/residue behind on each step. Our hope is that someone other than Jonah, the young man who came to our home that day, will come to inspect the carpeting and make right the poor result we experienced.
Great process and great employees
The guy who did my carpet was professional and did a great job
Carpet looks clean, dries relatively fast, and employees are clean, knowledgeable and friendly. They also work quickly!
Watch more carefully for spotting problems.