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based on 33965 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
How clean the carpets are, and how quickly they dried
I like the way the products clean our carpet. The employees are always very professional and do a great job.
I like how fresh and soft my carpet smells and feels with no residue
The staff were very helpful in working around my travel schedule and answering my questions.
There wasn't any thing not to like.
The areas that were cleaned smelled and looked fresh, and the technician who came was very thorough and professional.
good job and polite
great service
Great clean!
I like that the product used to clean the carpet does not leave a residue. That is very important to me because I have light carpet. Other agencies I have had clean have left a film that makes my carpet look dingy faster. I also love your pet treatment. I had a spot of cat urine and the smell is now gone. Also, your technician, Benjamin, was phenomenal! He educated me on all of my options and made me feel like he cared about my home and the quality of his work.
It's only been two days but I'm hoping because of your process my carpets will stay cleaner. Service was good and efficient.
No harsh chemicals.
I've always liked the idea of essentially distilled water for cleaning because it doesn't leave any residue. Your technician was courteous, positive and thorough. He was able to remove stains I didn't think were possible to remove. He was thorough and careful.
Timely appointment
Friendly staff
Carpet looks and smells clean and dries fast afterward
All around good service
The technician was very knowledgeable and friendly. The carpet looked and smelled great!
Professional, knowledgable workers and excellent service. My carpets turned out beautifully!!
I like the way Zerorez cleans the carpet.
We have white wool carpet that needed cleaning. First time around the technician did a great job but because of the nature of the carpet it needed a second round. There was never any hesitation or questions by ZeroRez to return and go over it again. The second time was a charm! Thanks so much!
Benjamin was polite and very informative. He was very knowledgeable about the product and went about his business and explained everything that he was doing to where I could understand it. I'll have Benjamin back anytime.
You use water in the cleaning process and leave no residue which leaves my carpet cleaner for longer.
Guarantee
I was impressed by the service provider and the work he did. The experience met my expectations.
The one time highly recommended you, you charged a fortune to clean their rug - on top of the carpet.
I've always been satisfied, but wouldn't recommend you because of your prices on rugs.
Your representative was well informed, courteous and willing to answer all questions.
The carpet looks great and your technition took extra care to get it that way. He was late arriving and tried to make it up to us.
Your customer service from phone to service provider has been excellent. I appreciate
your phone calls to verify time of service.
The product you clean with is a green product that did a great job with no offensive fragrance left. It did a very good job of cleaning with very little dry time.
I feel like there was a major bait and switch here. I cannot believe I was charged double for a room that was had to have been under 200 square feet of carpet cleaned. Also, when looking at footage by room, this is a joke. It should be total square footage for the job. The cleaner himself was great, but the policies he operates under are a joke. In no way did I get $175 in value...especially when I thought I was on the hook for $110 max. I will be going elsewhere for my carpet cleaning in the future.
cleans well,uses corner caps, technician nice and well trained.
Fast and great customer service. Did a great job of cleaning the carpet.

excellent cleaning, quick, good tech