What our clients think of us!

They actually clean and carpets stay clean long term.

The carpet cleaner had great customer service. He was polite and knowledgable. He did a great job, my carpets and kitchen tile look great.

friendly and helpful technicians and staff. confidence that my carpets are thoroughly clean!

Good people to work with; on time as promised, and willing to help where needed with advice ands expertise.

My carpets look as good as new

We hired you to clean and seal tile floors and shower surround, as well as kitchen vinyl. This was scheduled just prior to listing our home for sale. Several areas on both the tile and vinyl flooring were completely missed. Because the floors had been sealed we were unable to visually inspect most of the work and could not see the areas that were not clean. It wasn't until a few hours later when the floors were dry that we could see the job was sloppy and incomplete. I test cleaned a couple of the remaining dirty areas and they came clean with no difficulty. So it was clear that the technician was careless and had just skipped those areas. It was also clear that the floor had not been fully sealed; which leads us to wonder if any of it was sealed properly. By then, however, the technician was long gone and there was no way to get the job done right the first time. It was very disappointing! We have previously had good experience with your services, but this was very discouraging.

I called immediately the next morning and explained the problem and my dissatisfaction to a customer service rep, Micky, I belive. We had hired you for a professional job and paid in full for the work but did not receive the service we paid for and expected. The customer service rep was completely unsympathetic to the problem. She said the earliest you could come back out to get the job done right was a whole week later. I explained we were listing the house for sale before then and it was unreasonable to make us wait a week for you to fix the problem. I also described my dissatisfaction that potential buyers would be walking through the home with the floors unfinished or with work in progress, which meant they couldn't walk through the portions of the house at all. The customer service rep was unmoved. As a solution, she offered to have the technician come back at an even later date. This was a bit insulting, since I had already explained I was unhappy with the work and the effect it would have on potential buyers and selling the home. I requested she send a technician out as soon as possible. I was told that she would not shift the schedule and upset other customers that were already waiting for their appointment. This means that although we had already waited for our scheduled appointment and you did not provide good service, we had to get at the back of the line for you to return and finish the job we have already paid for. I am still stunned by the response to our problem. I had more than one conversation with the customer service rep in trying to solve the problem and she offered zero accommodation, despite the problem being exclusively the result of the sloppy/careless/unskilled work of the technician. Additionally, she said she would send the same technician out to finish the job so that he could "learn" how to do it right. I expected a fully trained technician to come and get the job done right the first time. This is not the response of a business that I can support in the future or give a good review.

We have had to postpone listing the home because the floors are unfinished. Very, very disappointed with our experience this time.

Very fast drying.

It's is clean and safe.

Doesn't leave a residue

Great Service!

Area was thoroughly cleaned and done in a way that was not intrusive or messy.

You are prompt with your schedule, your technicians explain what is needed, then do a through job.

Smell great and carpet looks amazing when your done!

Friendly, professional service!

The tech arrived 3 hours early and, in the nicest way possible, threatened to cancel my appointment and reschedule for another day if I couldn't head home right then and let him in. I did so, but it was a headache and a half because I have two kids under 3 years old and had to find someone to take care of them while I rushed to finish preparing my house as quickly as possible. Then he cleaned 5 rooms and a hall and a flight of stairs in about an hour, which seems like it can't have been the most thorough of cleaning. And then the carpets took over 24 hours to dry--even after I went and got an industrial Home Depot fan for overnight and while I was away from home the next day. All in all a huge hassle, and with the smell the carpets put off while they were still wet for so long I'm not convinced they are actually clean even though they look better. I called and left a message after the carpets finally dried, and when someone called me back she kindly apologized for the inconvenience but offered no help on figuring out what went wrong or assuring me it wouldn't happen again. Ugh. Maybe this is what it's like every time you get carpets cleaned. I wouldn't know. My last house was hardwood floors. I'll try a different company next time, but if this is what carpet cleaning is like all the time I think I'll just save the $ for a few years and use it to get non-carpet flooring. That's how much I don't want to go through this again.

The guy that came to clean my carpets was awesome. Super friendly and helpfl

no soap used

Your technitions seem to know what they are doing, they do it in a fast and neat way, and are courteous.

My technican was so knowledgable and thorough. I didn't think my carpets could look this good again! Best experience ever!!

fast,clean ,good job and I'm happy

Service is always good and the cleaning is effective. I like that there is no detergent or chemical used and it dries quickly

Everything! It is THE BEST,

I just like how the carpet looks after it is cleaned. The tech, Isaias, is great, too! For many years I used another carpet cleaning company, but once I had Zerorez do its 'magic' on a particular stain/spot that the other company could not remove, there was no going back for me. I'll use Zerorez every time I need my carpets cleaned.

Technician was very good at his job. He was very friendly and went over all the rugs in detail. We had some terrible stains left by renters I didn't know if you would be able to get any of them out. He did a fantastic job and there were only a couple that were permanent. I would recommend zerorez to anyone!

They seem very efficient and clean.

I feel like the job was simply average. You have great equipment and very nice employees. But it is my feeling that carpet has four sides. My carpet was only cleaned back & forth, which was done very quickly. I feel it should have been done the other way, you might call it side to side, to clean all four sides of the carpet. I spent more time vacuuming it, all directions, than was spent cleaning it. I also didn't see any difference in the cleaning procedure for the room I paid $50 extra for possible pet urine. What was the $50 for ? A very average quick job, certainly not worthy of a 9 or 10 rating.

Fast service, my tile was extremely clean

When I scheduled my appointment I told the representative that it was a rental property that I was having cleaned. I asked that I be given a half hour notice before the technician was to arrive at the house. The day of the appointment, a representative called me within the service window and told me the technician would be there in a little less than an hour. I arrived at the property about 45 minutes later and, after waiting for about 45 minutes, called ZeroRez as no one had arrived yet. While I was on hold, a rep called me and told me the technician would be another half hour. I had 3 children with me who were waiting for a trip to the nearby park while we passed time waiting for the carpets to be cleaned. We were at an empty house with very little for them to do. It was about 40 more minutes before the technician arrived. Ben was friendly and helpful and accommodating and did his best on the carpets but was clearly tired after a 12 hour day and in a hurry to be done. When, after 4 1/2 hours, it was finally time to settle the bill, dispatch had all gone home and so he was unable to adjust the invoice to accurately reflect the actual itemized charges including pet treatment. This has a direct impact on my rental property profit as I am able to charge certain expenses to the tenant, pet treatment being one. Ben told me in no uncertain terms there was no way to change the invoice after he finalized it. When I returned to the property today, it was clear that the pet treatment wasn't completely effective and we will have to replace carpet pad. I need to be able to prove that a good faith attempt was made to clean the carpet first in order to charge the tenant for new carpet pad. I need an invoice that shows the correct itemized amount of $50 for bio treatment.
Additionally, I would have really appreciated being informed at the time I scheduled that ZeroRez has a policy of not invoicing management companies directly, if the owner is the one who schedules the appointment.

How clean my carpet looked The dedication that John had in making certain the cleaning was done properly and to my liking. I have recommended your service to my sister, and she is having her carpet and couch cleaned in two days. Thank you.

Great service. They live up to your advertising.