Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33504 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 20, 2016 — Rated 10 out of 10 by Angela Ostler Zerorez Salt Lake City
What do you like about our products and services?

Great service, friendly employees.

Report a concern   August 20, 2016 — Rated 8 out of 10 by C.J. Zerorez Salt Lake City
What could we do to improve?

Less upsell.

Report a concern   August 20, 2016 — Rated 8 out of 10 by M.L. Zerorez Salt Lake City
What could we do to improve?

Ask if we will be the first customer of the day, then come at that time.

Report a concern   August 20, 2016 — Rated 10 out of 10 by H.B. Zerorez Salt Lake City
What do you like about our products and services?

Always a great job, my carpet looks brand new! I love knowing that there are no harsh chemicals in my carpet cleaner!

Report a concern   August 20, 2016 — Rated 10 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

Great job. Fast and nice

Report a concern   August 19, 2016 — Rated 10 out of 10 by R.B. Zerorez Salt Lake City
What do you like about our products and services?

There was a problem with a very strange sour rag icky smell after the area dried. I called and three days after the technician returned and treated the area that was solely with two products, an enzyme and a sanitizer. It did the trick! So grateful! He also gave me a bottle of spot remover as a complimentary perk for having the problem. This company and their employees really stand behind their product and service. Thanks Zerorez! Will have you come back.

Report a concern   August 19, 2016 — Rated 10 out of 10 by M.B. Zerorez Salt Lake City
What do you like about our products and services?

You do a great job and you don't have hidden fees.

Report a concern   August 19, 2016 — Rated 10 out of 10 by Ron Kempin Zerorez Salt Lake City
What do you like about our products and services?

your quick response to a problem.

Report a concern   August 19, 2016 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

PROFESSIONAL, FRIENDLY AND SUPER JOB ON OUR CARPET!!!

Report a concern   August 19, 2016 — Rated 10 out of 10 by C.A. Zerorez Salt Lake City
What do you like about our products and services?

On time, knowledgable

Report a concern   August 19, 2016 — Rated 0 out of 10 by N.V.F. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

You upsold my wife on a very expensive area rug cleaning and did not consult with me first, and I was the one requesting the service. I will never use your services again, and I will tell all my contacts on social media to never use your services.

Report a concern   August 19, 2016 — Rated 10 out of 10 by A.D. Zerorez Salt Lake City
What do you like about our products and services?

steam cleaning, with a high powered suction

Report a concern   August 19, 2016 — Rated 10 out of 10 by T.J. Zerorez Salt Lake City
What do you like about our products and services?

It works better than any other provider.

Report a concern   August 19, 2016 — Rated 10 out of 10 by M.T.A. Zerorez Salt Lake City
What do you like about our products and services?

Tim was well mannered and interested in making the finished product look great! He also cleaned my boat carpet was well while he was here and I was very happy with the results.

Thanks Zerorez!

Report a concern   August 19, 2016 — Rated 10 out of 10 by K.D. Zerorez Salt Lake City
What do you like about our products and services?

Fantastic and professional technician, timely arrival and hard working.

Report a concern   August 19, 2016 — Rated 10 out of 10 by K.D. Zerorez Salt Lake City
What do you like about our products and services?

Everything. The carpets look great.

Report a concern   August 19, 2016 — Rated 2 out of 10 by J.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I do not feel that our carpets are actually cleaner than they were before. I have had to wipe up a few spills since then and my rags are coming up brown even with just water.

Report a concern   August 19, 2016 — Rated 10 out of 10 by F.R. Zerorez Salt Lake City
What do you like about our products and services?

The products are great. The cleaned areas look like new. The best part of the cleaning was Ben May, your Zerorez representative. He the ultimate professional and the best representative for Zerorez. He was friendly, knowledgeable and did a superior job. We are extremely pleased with our experience.

Report a concern   August 19, 2016 — Rated 0 out of 10 by S.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We were disappointed that the shower tile and grout did not clean up as expected. The tile and grout was no more than 3 years old and the shower floor was top of the line. My husband was not pleased at all. He actually wiped grit off the shower walls and wondered if they cleaned it at all. Very unhappy. The person who came was pleasant. I'm just not sure the way you clean is working.

Report a concern   August 19, 2016 — Rated 10 out of 10 by Madeline Hatch Zerorez Salt Lake City
What do you like about our products and services?

Very thorough and efficient! Technician was super nice and explained things clearly!

Report a concern   August 18, 2016 — Rated 9 out of 10 by L.T. Zerorez Salt Lake City
What do you like about our products and services?

They are very fast and thorough. It got the dog urine smell out of our carpets.

Report a concern   August 18, 2016 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

My carpet always feels great after being cleaned

Report a concern   August 18, 2016 — Rated 10 out of 10 by Marlene Brooks Zerorez Salt Lake City
What do you like about our products and services?

I can get a quote over the phone so I am not surprised by a large bill. Also, Zerorez has cleaned my carpets for a few years and I have always been more than satisfied.

Report a concern   August 18, 2016 — Rated 10 out of 10 by Y.H. Zerorez Salt Lake City
What do you like about our products and services?

I had a hard time at first with the smell of Thyme that you use for the pet procedure, but it did the job. My house smells clean again.

Report a concern   August 18, 2016 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

Jimmy was terrific and professional. The staff contacted me on the schedule. No smell. Clean work

Report a concern   August 18, 2016 — Rated 10 out of 10 by Virginia Bisel Zerorez Salt Lake City
What do you like about our products and services?

Jonah came to our home and was fast and efficent when cleaning our carpet. He was also very knowledgeable about the cleaning services.

Report a concern   August 17, 2016 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

everything!!!!!

Report a concern   August 17, 2016 — Rated 10 out of 10 by J.D.N. Zerorez Salt Lake City
What do you like about our products and services?

Our last experience with Zerorez was the best ever. Our carpets never looked so good! Roy did an outstanding job cleaning them. He was very attentive and thorough.

Report a concern   August 17, 2016 — Rated 8 out of 10 by M.H. Zerorez Salt Lake City
What could we do to improve?

Your prices are pretty high and I don't like to have the technicians asking to upgrade me when then get here. By that time I have already committed to your service.

Report a concern   August 17, 2016 — Rated 4 out of 10 by N.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Well your minimum price is $150.00. I know you drive from Salt Lake to service Utah Couty clients probably quite often. You advertise highly at BYU BB & FB games. If you're going to advertise that much in Utah County you should have another business location down here. I tell people that your service is really good but the minimum price is pretty high


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