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based on 33769 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residue
Eric was VERY professional,respectful & efficient while in our home. I can't say enough good things about how great he was or how great my carpet looks! I will defiantly use Zerorez in the future.
It wasn't really soaking wet as other ways to clean carpets. It was fast to be completed. Friendly and professional staff.
Carpet looks and smells good after having it cleaned.
Fast service
I liked the cleaning job. The carpets look great.
What I didn't like was: The manager came to check on the one who was cleaning the carpets - I thin his name was Eric. But I heard two people talking and wondered who he could be talking to. The manager had walked into my house without being invited in by me. Granted, my doors were open because of the hoses, but I still think he should have knocked and come to the front door where I would have been happy to let him in.
I also didn't like that my original appointment was supposed to be about 3:15 on Monday. I got a phone call about 3:30 on Monday that said he had another 1 1/2 hours at the job he was doing and probably would' not be at my house until about 5:30 or 6. Who wants to go to bed with sopping wet carpets? But I do like how the carpets turned out.
Excellent job! Great service:)
The technician that came to house was very professional. He did a great job and was well informed. My wife thinks that she was told one price for protectant and was charged a different price, but overall it was a good experience.
Every time I've had Zerorez clean my carpets, I've seen fantastic results and have been pleased with the service. It looks and feels clean!
Carpets looked great.
Carpets get very clean without a strong chemical odor. Drying time is also faster.
My carpet looks 100% better after it is cleaned by Zerorez. I love the products and techniques for deep cleaning.
Wow--- the carpet is actually clean, even in the high traffic area. I've had this carpet cleaned by other carpet cleaning services in the past and they'd always given reasons why spots in some areas could not be removed. Zerorez got those same spots out without special work. In addition, they gave me a time frame two days before for arrival, called me about 1/2 hour before they'd arrive, and arrived on time. The tech was Juan, and he was very nice and explained everything.
Cleaner carpets
Carpets look great.
Juan was our carpet man and he did a great job, and had a great personality!
always professional, great product. Your the best
Donald? said that the process would leave the carpet clean even if the stains didn't come out. After he left, I rubbed an area with a clean, light colored towel. It came up filthy. I had to put all the furniture back that evening. Both my wife and I are very disappointed
My carpets look fantastic and my home feels so clean. You're technician was very professional and thorough, he made sure we were happy with services before leaving.
I have always used a local carpet cleaner for my home. I was disappointed in how I was treated with your company. I scheduled a week in advance for a morning appointment. I arranged for a babysitter for my two kids who could only watch them until 2 o'clock. I received confirmation that I had the second appointment which would be 10 o'clock. I never heard from your company and I called many times and I was told I was the fifth appointment at 4:00 PM. I was not happy and they rearranged it so the cleaner could be here at one. I waited and waited and kept looking out my window and I saw your company vehicle pull away from my house. I called again and I got no response from your service department. About an hour later I finally got someone to call and the technician was on his way. I was home the entire day yet I did not hear the technician when you came the first time. By this time I had both my kids home and was very frustrated. Your technician was very nice but I'm not very impressed with the actual cleaning. Overall I am very frustrated with your company and I didn't seem to get any sympathy or help unless I asked
Didn't contact the correct phone number before coming so someone could unlock our building for cleaning. Entered through our employees only door, when stated in the invoice, the carpet cleaner knew no one was in the building and tried to enter any way.
The quality of the service is phenomenal and lots of attention to doing the job right.
Its quick service, good service. Almost all stains are removed. I have used your service for over 10 year now. Thanks
Lower the cost a little. This cost 4x what I paid a competitor recently. I can only hope it's 4x better!
The technician was extremely professional and knowledgeable. I like not having residue on the carpet
My carpet was SO clean after. We were about to replace the carpet because it was so dirty and the zerorez saved the xarpet.
We always request the same technician for our company buildings, Jonah works so incredibly hard! He takes the time to do everything the right way. He is polite, friendly, hardworking and good at his job. We love zerorez and we won't go back to using any other carpet cleaning company.
good communicators before and during the service.
Friendly employees and great work done.
The service is great and our tech was fantastic.